Hello there, MasterMaker. Thanks for sharing your feedback about the Nest Hub Max. We appreciate your insights into the device's functionalities. We're sorry to hear about the challenges you've faced, and we understand the importance of having reliable and consistent control over your smart home devices. It's important to take note that while Nest Hub Max and other Google hubs are designed to offer seamless connectivity and control, the dependency on the internet for certain functionalities can be a limitation. We want to know more about your concern so we can provide a better resolution. We encourage you reaching out to the dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp