Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat - Charcoal

Hi there, HomeDepotCustomer. Thanks for sharing your feedback about the Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. Most 24V heating and cooling systems, including all common fuel types like natural gas, oil, and electricity are compatible with Nest thermostats and would generally work without a common (C) wire. However, there are some systems that would require a C wire. And sometimes, you may need to connect a power accessory like the Nest Power Connector to make your system compatible. Either one will provide a stable power source for your Nest thermostat when your system can’t deliver enough consistent power to it. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/intl/us/widget/compatibility/thermostat/

If help is still needed, or for anything that needs an immediate support, don’t hesitate to let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi there, we're sorry to hear that you're having a frustrating experience with installing your new Nest Thermostat. Installation and setup should be as easy as your first Nest Thermostat. It's important to us that we provide you with the best help possible and identify the cause of the setup issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there, Jinxs. We appreciate your feedback. It isn’t easy to hear you ran into this issue with your Nest Thermostat. We encourage you to contact your retailer as soon as possible to return or replace your device. For help around the features of the device, you can always visit us here: https://support.google.com/googlenest/gethelp

Hi there. PKhouse. We appreciate your feedback about the Nest Thermostat. We hear your concerns about its installation process, and we've taken note of it for future improvements. If you run into any questions about the features or performance of the Nest Thermostat, feel free to let us know so we can help you, here: https://support.google.com/googlenest/gethelp

Hello there, Chris. Thanks for sharing your feedback about your Nest Thermostat. We're sorry to hear that your experience with the App is less than ideal. This is not the initial impression we want you to have with the device. We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, AceKool. We appreciate your feedback on the Nest Thermostat. We understand that the Nest Thermostat's touch slider control might not be everyone's cup of tea. While the Learning Thermostat does have a higher initial cost, it offers additional features like automatic programming that can save you money on energy bills in the long run. We recommend reaching out to our dedicated team of specialists so we can provide you the exact assistance that you need. Please feel free to reach out to our Google Help Center page here: https://support.google.com/googlenest/gethelp

Hi there, RTWhoutx. Thanks for letting us know of your experience with the Nest Learning Thermostat. We can imagine the inconvenience this issue could have caused you.

When you manually adjust the temperature, the temperature will stick until the next scheduled temperature change. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. Besides using ready-made presets like Comfort, Eco, and Sleep, you can create custom presets. This is helpful for other times you might like a specific temperature that’s not included in your thermostat’s existing presets. Check this link to learn more: https://support.google.com/googlenest/answer/10178773

If you want to make changes to the temperature but there’s a hold, the app or thermostat will tell you that you need to end the hold first. And if you want to set your thermostat on temperature hold to maintain specific temperature for as long as you want, please see the steps below:
- In the Menu view, select Hold temperature.
- Select Current temp or Eco.
- Choose a time. You can scroll up and down to edit the time by half-hour blocks. If you’re using the Eco preset, you can also choose “None” to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
- Select Confirm.

Besides having help articles available at Google Nest Help Center, we also have a dedicated team always ready to provide assistance through our support channels here: https://support.google.com/googlenest/gethelp

Hey there, thank you for sharing your concerns about Nest Thermostat. We're sorry to hear that your experience with the device has been frustrating. We value your feedback and appreciate you bringing this issue to our attention. We'd like to know more about your concerns and provide effective assistance in improving the performance of your device. We recommend reaching out to our dedicated team of specialists so we can help you with the issues you're having with it. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there, Robertito. Thank you for bringing this up to us and we're sorry that your experience with setting up your Nest Thermostat has been disappointing. It's important to us that we provide you with the best help possible and identify why the Google Home app is saying that the device is incompatible even after our online tool showed that it is. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, dude. It's unfortunate to hear that you ran into some issues with setting up your Nest Thermostat and that your experience with getting in touch with our support team was disappointing. We've taken note of your feedback about the support you received when you contacted us. It's important to us that we provide you with the best help possible in finding a better resolution for you. If you're willing, we'd like to help you with troubleshooting your concerns. Please reach out to our dedicated team of specialists again on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, MikeNJ. Thank you for posting a review about the Nest Thermostat. We're sorry to hear that your experience with the device is less than ideal. We'll use your feedback to work on improving our services, including how we handle customer concerns with accuracy and efficiency. If you’re willing to give us another chance to help you, please don't hesitate to contact us again on our Google Help page here: https://support.google.com/googlenest/gethelp