What an absolutely lousy product. I followed all instructions and encountered one problem after ...
January 28, 2020
What an absolutely lousy product. I followed all instructions and encountered one problem after another. "something went wrong" (see screen shot) Finally got Nest Connect added, but the Lock was nowhere to be found. Tried to remove the Nest Connect device to start over. The app WOULD NOT the Nest Connect device! Then suddenly, then Nest app completely failed (see screen shot). What a lousy experience. I am going to try again tomorrow. If it doesn't work, I am returning to Home Depot. BOOOO!!!!
Easy to set up in the app once installed. Had a few install issues but it was more the door itself than the lock.
If you have Nest products this is a great add on. Love the auto lock feature which is customizable.
I have 6 of these and my 5 year old slammed the door “once” after the auto lock was engaged and the internals must have bent so much the door thinks the lock is blocked, even with the manual turn. Home Depot has an awesome return policy so I will be taking them back but that should not be the case and I now worry about my other six locks.
I just purchased on 1/3/19 and this product has been out for a while so if you’re interested in t...
January 5, 2019
I just purchased on 1/3/19 and this product has been out for a while so if you’re interested in this you probably think you know what your purchasing. But it’s not what it seems. The Connect that comes with the lock acts as a bridge because the lock doesn’t connect to WiFi(or Zigby or ZWave). I could get the Connect on the Nest app but never could get the lock to connect. I spent hours working on this and doing every trouble shooting method Nest supplied and nothing worked correctly. I had to search the internet and found someone who was able to connect theirs using their hotspot in their cell phone. Once connected the lock would link up no problems, then turn off the hotspot, reload the Connect to the home WiFi from the app and all of a sudden everything works. One day later, a storm rolls through and knocks out the internet for an hour. Everything comes back on but the lock. Now I can’t even factory reset. Only one code works and the lock isn’t even showing up in my Nest app. I’ve had this beautiful device for one day and can tell you it’s not worth the $300! I saw many post on the Nest community app with this complaint and with zero response from Nest for support. I’m uninstalling tomorrow and will replace with a smart lock that’s smart. Save yourself a lot of headache, time, and ALOT of money! All my other Nest products work correctly but this item is supposed to be the latest and greatest. Out of the box you’re flipping a coin to if you’ll have problems are not. I’m so very disappointed because I am in the Nest Ecosystem and planned and saved. Good luck!
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Response from Nest SupportJanuary 8, 2019
We're sorry to hear about the issues you've experienced with the Nest x Yale lock, and we'll be happy to look into this with you if you can reach out to us through one of our support channels which can be found here: Nest.com/help
I initially bought this product for my vacation home because it offered off-site remote management of the lock via the internet without having to pay for a subscription service, which was a BIG positive. I didn't have any other Nest products installed before purchasing and installing this lock.
Pros: Home Depot delivered this product on time as promised. Installing this lock was very easy and straight forward. I was replacing an existing deadbolt lock. I was able to do it on my own with a screw gun. The instructions included in the box and on the internet were easy to follow. Setting up a Nest account, entering new lock codes and managing access was also easy to figure out.
Cons: Every time my internet connection would drop, the lock would go offline and wouldn't reconnect. There is no information online or included with the lock as to what the lights mean on the Nest Connect. I spent over an hour on chat with Nest Tech Support trying to figure out how to reconnect the Lock & Connect to the internet. It was determined that I had to unplug the Connect and reboot it by pressing the button at the bottom and then plug it back in. When the green light is lit on the Connect, it is communicating with the lock. When it is blinking yellow, it doesn't have power. There doesn't seem to be any indicator for when the Connect isn't communicating with the wifi. I deduced that the Connect appears to be missing a piece of software that tells it to try to reconnect with the wifi every so often. This is such a new product for Nest, I'm not sure that their Tech Support knows the answer to that question.
The same day I came to that conclusion, I happened to install one Nest Protect Smoke and CO2 detector. After I installed the Nest Protect, the lock and Connect no longer had any trouble re-connecting to the internet after it dropped. My assumption is that the Nest Protect has that little piece of software in it that the Nest Connect is missing. Since all the Nest products communicate with each other, the Protect product seems to be assisting the Connect product. I have since added the Nest Hello Door Bell.
In conclusion, as a stand alone product for a 2nd home or vacation home that you do not have regular access to, I wouldn't recommend the lock due to it's inability to reliably reconnect to the internet. However, if you add it to an existing Nest system, or add at least one Nest Protect, then you have a really slick and easy lock management system that we have been very pleased with since we installed it 2 weeks ago.