Customer Reviews for Greenworks 18 in. 14.5 Amp Electric Chainsaw

Hello Redwood I'm sorry to read that you're experiencing some issues with the chain. The chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug, but can be turned by hand without binding. New chains tend to stretch. Check the chain tension frequently and tension as required. A chain tensioned while warm may be too tight upon cooling. Check the "cold tension" before next use. You can find more information about the replacing the bar guide and chain here https://www.youtube.com/watch?annotation_id=annotation_3915384415&feature=iv&src_vid=rqOhYH-iRbo&v=PyoS8VZSCc8 If you feel that the chainsaw is not functioning accordingly please do not hesitate to contact our Customer Care Department. They can be reached on our direct line at 1-888-909-6757 we would be happy to take a closer look at your tool.

Hello mini-ranch, We are glad that you are enjoying the overall performance of this edger and we greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. Do not hesitate to give us a call with any future questions, comments, or concerns at 1-888-909-6757 (1-888-90WORKS).

Hello Frank Burd, Thank you for allowing us the opportunity to assist and rectify this issue for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim. It's worth noting, chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. We look forward to your follow up review!

HelloDave23, Sorry to hear of the issue you are experiencing. We would like to address this concerns with you directly. If you are willing please contact Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS) so we can gather some further information to be better assist. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello JFolse, We are sorry to hear you are experiencing some issues with the chain on this Chainsaw. We would like to offer this suggestion in the hopes it will improve your experience. The first step is to ensure that the chain wheel/ sprocket have a retaining clip holding it down. If the sprocket comes off so will the chain. If the sprocket is in place and the chain continues to come off, ensure the proper chain tensioning procedure is being done. A well tensioned chain should be taut enough that it will only allow a dime (10c) between itself and the bar. Here are some how-to video guides that may assist you with chain tensioning. You may find it beneficial to remove the bar and chain and reinstall it, and then tension the chain. https://www.youtube.com/watch?v=al2SoV1QqnI&list=PLlLcNiMNCMn_Qgcl7B3d1ly97pzCRZvjj&index=86 https://www.youtube.com/watch?v=QXHvPxngQQM&list=PLlLcNiMNCMn_Qgcl7B3d1ly97pzCRZvjj&index=89 Lastly, separate pieces can be purchased through our third-party parts site OrderTree you can access the site HERE: https://greenworks.ordertree.com. Please use the parts list inside your owner's manual. If you are unable to locate the part, please send us a photo of the part(s) you are referring to. Simply give us a call at 1-888-909-6757 (1-888-90WORKS) we would be happy to help find replacement parts for your chain saw.

Hello SolarRay, We're sorry to read you're unhappy with the performance of your corded GreenWorks chainsaw unit model 20332. This unit is ideal for small to medium duty chores. It will cut small branches with ease and can be used on medium size trees. No gas, no fumes, lightweight and easy to use. If there are any other concerns you would like to discuss with us, please feel welcome to contact us at info@greenworkstools.com. We're happy to hear from you.

Hello OneOldCoder Sorry to hear that you're experiencing some issues with tension knob. The chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug but can be turned by hand without binding. New chains tend to stretch, and we recommend checking the chain tension frequently and tension as required. A chain tensioned while warm may be too tight upon cooling. Check the "cold tension" before next use. You can find more information about the replacing the bar guide and chain here https://www.youtube.com/watch?annotation_id=annotation_3915384415&feature=iv&src_vid=rqOhYH-iRbo&v=PyoS8VZSCc8 We would like to take a closer look at the damage to the knob if you wouldn't mind contacting us at 1-888-909-6757 (1-888-90WORKS) we can investigate this together and find out what was going on. We can also discuss the warranty process and what your next step would be. We look forward to hearing from you.

Hello skeptic We are sorry to hear the part was lost during operation. Please contact us at 1-888-909-6757 (1-888-90WORKS) for replacement parts. We look forward to assisting you.

Hello Daniel - We are sorry to hear you are experiencing some issues with the chain on this: Greenworks 16-Inch 40V Cordless Chainsaw, Battery, 20322. We would like to offer this suggestion in the hopes it will improve your experience with the chainsaw. The first step is to ensure that the chain wheel/ sprocket have a retaining clip holding it down. If the sprocket comes off so will the chain. If the sprocket is in place and the chain continues to come off, ensure the proper chain tensioning procedure is being done. A well tensioned chain should be taut enough that it will only allow a dime (10c) between itself and the bar. Here are some how-to video guides that may assist you with chain tensioning. You may find it beneficial to remove the bar and chain and reinstall it, and then tension the chain.
https://www.youtube.com/watch?v=al2SoV1QqnI&list=PLlLcNiMNCMn_Qgcl7B3d1ly97pzCRZvjj&index=86
https://www.youtube.com/watch?v=QXHvPxngQQM&list=PLlLcNiMNCMn_Qgcl7B3d1ly97pzCRZvjj&index=89

If you do follow the procedures in the above videos and are still finding that you're having issues with the chain, please contact our customer support center at 1-888-909-6757.

Hello Gary
We're very sorry to read about the experience you've had with your Greenworks Chainsaw. The quality and safety of our units is important to GreenWorks. Please be assured that our units have been thoroughly tested and certified prior to their release. The extension cord, a very important part of any tool’s performance is getting it enough power to run correctly however it is a consideration which is sometimes overlooked. Select cords that are rated to handle the wattage of the devices with which they'll be used. A cord gauge indicates its size: the smaller the number, the larger the wire and the more electrical current the cord can safely handle. Also consider the length you'll need. Longer cords can't handle as much current as shorter cords of the same gauge. For outdoor projects, use only extension cords marked for outdoor use.
When using a power tool at a considerable distance from a power source, be sure to use an extension cord that has the capacity to handle the current the product will draw. An undersized cord will cause a drop in line voltage, resulting in overheating and loss of power. Before using any extension cord, inspect it for loose or exposed wires and cut or worn insulation.
Again, our apologies for the troubles, we hope we can better meet your needs in the future.

Hello Re,

We're sorry to read you're having troubles putting the chain back onto your GreenWorks chainsaw. This is an issue we can certainly assist you with, please feel welcome to contact us at 1-888-909-6757. In the meantime here's a video on how to reattach the chain that may be of some assistance. This is for our 9 AMP model but the attachment of the chain is the same on both models:

https://www.youtube.com/watch?v=PyoS8VZSCc8&index=63&list=PLlLcNiMNCMn-3XfvBgPKl6_X9GtHDZ3S-

We hope this helps and look forward to offering you further assistance shortly.