This is a great product. It arrived in excellent condition, packaged extremely well. My Brother assembled it for me and it took less than an hour. He makes all kinds of wood furniture at his home shop, and he was very impressed with the quality of this piece. I would recommend this to anyone.
Received product in timely manner. Well worth the price. Good directions and well numbered for following directions. I am a 75 year old woman who read the recommendations before purchasing. Noted several that indicated a problem closing the drawers after assembly and hoped the problem was corrected. No such luck. One drawer closed, but not the other. After careful examination, discovered the slider units on each side of the one drawer not closing properly had been installed backwards at the manufaturers. Unscrewed the sliders. Switched sides and put the wheels to the back. Redrilled the holes to bring sliders closer to front edge and drawer now closes properly. This problem could be easily corrected at the plant. Highly recommend this be done asap.
Built unit with only assistance needed in hoisting granite top to top. Pat myself on the back!
The cart arrived in two separate packages (one with just the granite top) over two separate days....
August 21, 2018
The cart arrived in two separate packages (one with just the granite top) over two separate days. After spending three hours putting the cart part together (not difficult, just time consuming), it was time to put the extremely heavy granite on. After the third try, we realized the holes in the granite that are there to attach it to the cart were drilled in the wrong spot meaning the granite was backward and the drawers would not work. I spoke to Home Depot who told me I had to talk to the manufacturer. While I understand Home Depot did not make the cart, they are still the ones that took my $400 so I feel it should have been their responsibility to contact the manufacturer but alright. I called the phone number I was given by Home Depot which went to somebody's personal voicemail. This person deals with wholesales and wouldn't be able to help me although she never bothered to call me back anyway. I went online and submitted the replacement parts form. I was then told I could not get a replacement part and I would have to return the whole cart to Home Depot and get a new one. I pointed out that the granite was shipped separately anyway so I was confused why a new piece couldn't just be sent (I supplied photos to show it really was incorrect). I was told the only option was to take apart what already took three hours to put together and then start over. The cart itself really is lovely, but the customer service I received from both Home Depot and HomeStyles (the manufacturer) made me never want to shop with either of them again.
I'm very pleased with this cart. The directions were very good and the assembly was pretty easy (time consuming but easy). The quality is very good and the cart looks great in my kitchen. I'd happily recommend it.
The minute I saw the picture of this product online I fell in love with it. I love my CART it was very easy to put together and it arrived in a very nice packed box. Every piece was perfectly clean it serves perfectly my purpose.