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Customer Reviews for HOOVER Professional Series FloorMate Deluxe Hard Floor Cleaner

Internet #305163054

Model #FH40163

Store SKU #1003176805

  • Gently washes and scrubs sealed wood, vinyl, tile and grout
  • Easily fill, empty, and rinse with the Dual Tank System
  • Applies extra detergent to stains and heavy traffic areas

Customer Reviews

  • 4
    out of 724 reviews
  • 72% recommend this product
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Showing 1-10 of 724 reviews
Love this
All the floors in my house are hard wood and I could never seem to get them clean no matter how much I sweeped and moped. I used this and now they look and feel so much better. Only down fall is that you have to do it pretty slow for you to get a really good clean but it is so worth the time would recommend.
by KelC
2 people found this helpful
Love this Machine
I orginally purchased this from home depot after already ordering one from hoover directly. Both units are identical except home depot version has the red color accents and red and white brushes and the regular one has bright neon green accents but the motors and brushes were identical too other than color. I love that it leaves the floors squeaky clean and dires them instantly. Not bad for the price. Yes it does leave water droplets when you turn it off but its not the unit leaking it is water deipping from the brushes but a simple pass with a microfiber mop pad and its gone. I was between this or the Bissell Crosswave and the Hoover Floormate sold me with the brushes while the crosswave has a microfiber brush roll that won’t give you as good a clean. Cleaning the floormate is also very easy. Just pop off the tanks, the nozzle and the brush and rinse and dry them (I wash the brush with soap then dry dry them). For those that think the filter isnt washable well all I do is reach in with my fingers and gently remove it and wash it. So far so good. No issues at all. When i first got it I was using it everyday on the tile and the grout looks new now so I’m now on a weekly schedule. For those complaining about Hoover not honoring warranty I had a cordless vacuum from them and a clip broke and one call and they are sending a whole new unit when all it needed was a clip so excellent customer service from them I had no issues with them. I’m thinking those who had issues were out of warranty already or didn’t clean the unit and abused it. I would reccomend this floor cleaner to anyone, in fact i convinced my friend and a few family members to buy one and they love it too. Although I’m very tempted to buy the bissell crosswave if and when my floormate dies and no longer has warranty. I would love to try the crosswave since it can mop and vacuum at the same time, but until then my hoover cordless vacuum followed my hoover floormate will be my go to cleaner but I absolutely love my floormate.
by Darms1987
9 people found this helpful
Completely Disappointed!
This is my second Hoover Floormate. The first one lasted for years and I told everyone how wonderful it was. It finally needed to be replaced when I could not get a part to fix it. My Hoover Professional has the same issues as the plethora of one star reviews on this site. The machine leaks (perhaps Hoover should include an official Hoover towel to clean up the mess that the machine makes). Now after less than a year and probably only a dozen uses the motor spins at an outrageously high pitch that I know the end is near. I tried to locate a Hoover service center on the Hoover website and found one in San Antonio unfortunately I am in Austin. Really? You cannot put a service center in the capital of Texas? I'm NOT driving to San Antonio for this piece of junk and I know it cannot be fixed because Hoover doesn't provide parts! Nor am I ever buying another Hoover product ever again. $189 down the drain. Do you call this planned obsolescence? I know I do.
by Disgusted
Response from HooverUSAJul 24, 2020

Thank you for your review of the Hoover Professional Series FloorMate Deluxe Hard Floor Cleaner and we apologize that you have been experiencing issues with this unit. If you hear a change in your vacuum’s noise (such as a high pitched sound), stop vacuuming and check for any built up debris that could be causing a clog to form. These clogs could cause a decrease in suction if left there, and eventually could cause the vacuum to overheat and shut off. If you have checked for clogs and are still experiencing the same issues, please contact our Hoover Support Team at 800.944.9200 with reference to this review and model number for further assistance. Thank you!

Matt - Hoover Team Hoover
6 people found this helpful
Died after 5 uses
We have normally only purchased Hoover sweepers. We purchased this a few months ago and was very happy with the results. After only 5 uses, the motor died and did not turn on. Very disappointed in this product.
by Lynne
10 people found this helpful
Works well for me. But leaky valve on clean water tank right from brand new.
I have hardwood and ceramic floors. It worked well for both and am happy with the results. 4 star was because the spring valve at bottom of clean water tank leaks right from brand new. So when I fill it I need to get it into the unit ASAP before all the water leaks out. Note. Cleaner Assembly instructions seem to be missing one part that comes detached in the box. The front nozzle (with Hoover logo on it) comes detached in the box yet I saw no mention of it what so ever in the assembly instruction. Not hard to figure out, it just snaps on the front of the unit.
by DBrock
4 people found this helpful
not that good
I bought this with hoping my hardwood would be clean abd the layer of dirt would be removed. Not being surpised it did take that later off but took some spots off hence the two stars. Needless to say im returning this product
by shWn
This is my second Floormate. My original one from 2009 lasted 8 years with lots of use and abuse,...
This is my second Floormate. My original one from 2009 lasted 8 years with lots of use and abuse, pets making messes etc. so I am very familiar using this machine. I purchased this exact model before the 2018 holidays, it died wont turn on at all before 10 uses. I like this machine but should last a few years at least. Motor started sounding louder and then it stopped working, Anyone else experienced this same issue. My old one the motor started getting much louder but only after 8 years of a hundreds uses.
by Mike
24 people found this helpful
my floors feel like an NBA court
We have 2 dogs and 2 kids, we have always used a swiffer on our floors. After using the floormate, my floors are literally squeaky clean. Unbelieveable difference!
by DustyBob
6 people found this helpful
Works really well...easy to clean and floors feel great when you walk on them barefoot.
Works really well...easy to clean and floors feel great when you walk on them barefoot.
by Donc
6 people found this helpful
Horrible product!!! It damaged my hardwood floors in living room and hallway as well as left mark...
Horrible product!!! It damaged my hardwood floors in living room and hallway as well as left marks on laminate floors in the bedrooms. It comes with two brushes, I used the soft one, however, it still made a damage. I am currently dealing with manufacturer, but Hoover doesn't seem to care about individual customers and sends me to the sale point - HomeDepot.
by Edik
Response from HooverUSADec 12, 2016
Hi Edik! That sure doesn't sound like Hoover quality. We want to help. The FloorMate is designed for use on sealed hardwood, vinyl, ceramic tile, laminate and marble. If you're in need of assistance we encourage you to reach out to us via Facebook, tweet us @HooverUSA or give us a call at 1-800-944-9200. Thanks! ~Kenya, Hoover Customer Care Hoover
20 people found this helpful
Showing 1-10 of 724 reviews