Thank you for taking the time to share your feedback regarding your Professional Series Turbo Scrub Upright Carpet Cleaner. We are sorry to hear that you are not completely satisfied with your purchase. We will ensure that these comments are forwarded to the appropriate department. If you require additional customer service, please do not hesitate to contact us at Hoovercustomersupport@ttifloorcare.com so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team