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Customer Reviews for HOOVER SmartWash Pet Complete Automatic Carpet Cleaner Machine with Removeable Stain Pretreat Wand

Internet #313735011

Model #FH53000

Store SKU #1005507507

  • Automatic cleaning gives you a deep clean as easy as vacuuming
  • Portable pretreat wand tackles pet stains on carpet & upholstery
  • Designed for homes with pets to deep clean and resist pet odor

Customer Reviews

  • 4.7
    out of 811 reviews
  • 95% recommend this product
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Showing 1-30 of 811 reviews
Motor burned out???
Have not even had this product one year! Thought it was a good machine as it did work well while it ran. Turned it on to use for maybe the 5th time & it cut off immediately followed by smoke. Super disappointed!
by Alchemist
    no
    [This review was collected as part of a promotion.] i never had a chance to use it.. There were missing parts so I had to send it back..
    by Gregory
    • Verified Purchase
    Wanted something more durable
    [This review was collected as part of a promotion.] This does a good job with pet hair and messes, has all the needed accessories, and is easy to maintain. However it arrived with the soap dispenser broken and generally the make feels cheap and delicate, unlike the steam cleaners and shampooers of old. I have found a work around with the dispenser-I only fill it enough for the segment of floor I am doing-but am concerned about other parts breaking soon. I guess time will tell.
    by Erika
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by HomeDepotCustomer
      too hard to clean roller and brushes I have to pull apart
      [This review was collected as part of a promotion.] The pre-spray handle does not spray nothing comes out so that part is broken and needs to be replaced
      by Marla
      Response from hooverpwrNov 5, 2021
      Hello Marla, Thank you for your feedback on the Hoover SmartWash PET Complete Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by HomeDepotCustomer
        Excellent vacuum every house should have one my carpet looks...
        Excellent vacuum every house should have one my carpet looks clean again thanks to hoover smart wash pet
        by TAREK
          Brushes don't spend after first use
          I am so frustrated! I bought this product because of my dog. It worked great the first time. Now that I want to clean my carpets a second time, the brushes won't spin! I can't find any maintenance information on line and there certainly isn't anything in the booklet that comes with the cleaner.
          by Brenda
          Response from hooverpwrNov 5, 2021
          Hello Brenda, In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team
            Not impressed
            Not even a year old and it's already falling apart and the attachment never worked right. Would not recommend this product, we have an older version that still works but have not been impressed with the new one and shipping on warranty work is my cost so I'll probably be looking into other companies rather than waist more money on this junk.
            by Spluglus
              Problems with Suction...Always
              The product seems to be okay but mine looses its suction frequently. Im sure Im just not getting it together correctly but it shouldnt be this difficult
              by Poor Suction
                Quits spraying.
                I haven't had the SmartWash PET Complete Automatic Carpet Cleaner for a FULL year?!? It stopped spraying water and soap! Followed the cleaning your machine and storage steps to the "T"...Nothing. The warranty section in the PDF owners manual says there ARE NO SERVICEABLE PARTS...???
                by Steve
                Response from hooverpwrNov 5, 2021
                Hi Steve, We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team
                  It’s wonderful amazed at how much hair it picked up!...
                  It’s wonderful amazed at how much hair it picked up!
                  by MARY
                    Easy to use. Well designed, easy to clean afterwards....
                    Easy to use. Well designed, easy to clean afterwards.
                    by JACK
                      WOULD HAVE GIVEN IT A 5 HOWEVER
                      BRAND NEW AND LEAKING ALL OVER…THE LIQUID SOLUTION WAS LOST AND THAT WASNT CHEAP. THE ONE TIME I TRIED IT IT WAS FANTASTIC. BUT IN ADDITION I PURCHASED THE ACCESSORY PACKAGE….NOTHING WAS ENCLOSED. WHEN I CONTACTED HD THEY ADVISED I NEEDED TO CONTACT MFG. NOW IM GOING TO CONTACT HD AGAIN FOR THE LEAKING ISSUE. I CAN ONLY HOPE THI WILL BE DONE ON A TIMELY FASHION AS THE HOLIDAYS ARE UPON US.
                      by 3210
                      Response from HooverUSAOct 21, 2021
                      Hello 3210,
                      We would like to assist you here. If your unit is leaking, it may be caused by the solution tanks not being fully seated and clicked in to place. If you have checked that the tanks are clicked and secured, please contact us directly at HooverCommunity@ttifloorcare.com, as we would like to possibly get this unit back in for inspection. Thank you in advance and apologies in advance for any inconveniences this has caused.
                      The Hoover Team Hoover
                        • Recommended Product
                        It's great
                        Easy to use I absolutely love it
                        by Kate
                        • Verified Purchase
                        • Recommended Product
                        by HomeDepotCustomer
                          Rating provided by a verified purchaser...
                          Rating provided by a verified purchaser
                          by HomeDepotCustomer
                            The Best steam cleaner
                            I love this machine! *Used to use a competitors brand that starts with Biss* THIS machine is so easy, you just put the solution/water in their designated tanks & push it back & forth.. It does all the work & dries carpet very quickly! My other steamcleaner was always so difficult to clean. This machine is Easy to clean, every part pops on/off easily. Seriously like 5 minute clean up max. Purchased march 2021. My first one didn't work right so I emailed customer service - they emailed me back quick with replacement. When I received the new unit I boxed the old one up & they scheduled pick up. So, not only would I recommend this machine, but I also highly praise Hoovers customer service team. If you're deciding between brands, HOOVER is the way to go!!!
                            by Lauren R.
                              • Recommended Product
                              Faulty design. Not built to last
                              Only lasted a few uses. Faulty design on the belt and brushes. Had to return.
                              by Saduser
                              Response from HooverUSAOct 12, 2021
                              Hello Saduser,
                              Please let us know if there is anything we can do to help improve your experience with this unit by contacting us directly at HooverCommunity@ttifloorcare.com. Thank you in advance.
                              The Hoover Team Hoover
                                • Recommended Product
                                Works better than expected!
                                I never leave reviews and I'm absolutely in love with it. Comes apart for very easy cleaning! I have 2 cats, a dog, and a baby! You can tell where we did a couple test spots.
                                by Cece
                                  • Recommended Product
                                  Absolutely love it makes carpet look brand new
                                  [This review was collected as part of a promotion.] My carpet has never looked better now I just hope it the motor doesn't go out in this one like it did in my old one that I had only had for 6 months
                                  by Hailey
                                  • Verified Purchase
                                  Good product, even better customer service
                                  This carpet cleaner worked great for 6 months and then suddenly quit dispensing cleaning solution. I emailed customer service and they sent me a new unit the next day for free with no hassling. Excellent support.
                                  by Ryan
                                    • Recommended Product
                                    [This review was collected as part of a promotion.]
                                    by GRACE
                                    • Verified Purchase
                                    LOVE IT ❤ . It's so easy to use so...
                                    LOVE IT ❤ . It's so easy to use so easy to clean , and having the brushes come out to rinse off is so nice . I've got 3 dogs one is still a puppy so she has an accident every once in awhile I grab the Hoover and it's done . It really is as easy as vacuuming.
                                    by Trina
                                      1 person found this helpful
                                      Super convenient and does a good job!...
                                      Super convenient and does a good job!
                                      by AJEinSD
                                        The attachment sucks for one second from my...
                                        The attachment sucks for one second from my couch after I spray it then nothing after. So disappointed
                                        by MICHELLE
                                        Response from HooverUSASep 22, 2021
                                        Hello, Thank you for reaching out! We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team Hoover
                                          Amazing for pet clean up! Does the job well, easy...
                                          Amazing for pet clean up! Does the job well, easy to use, intuitive design.
                                          by Debbie
                                            by DALE
                                              Love Hoover carpet cleaners!
                                              I purchased my first Hoover cleaner 24 years ago. I love the carpet cleaning finished results. The furniture attachment broke 12 years ago. That's the main reason for my new purchase. I need to clean my furniture after we inherited my deceased father in law's dog. Thanks for the great product! Brenda Copp Mansfield Pa
                                              by Brenda
                                              • Verified Purchase
                                              Awesome machine!
                                              Shampooer is easy to handle and cleans well! My granddaughter threw up blueberries on beige carpet. If sat there and dried all day because I had to go to work. I shampooed the carpet when I got home that evening and ALL of the blueberry stain came out with just one cleaning!!! Very pleased with my purchase!
                                              by Jan
                                              • Verified Purchase
                                              • Recommended Product
                                              Showing 1-30 of 811 reviews