We are sincerely sorry for the issues that caused so much frustration, Michael. Certainly, what you encountered should not be expected, as our teams strive to ensure a high level of quality. We understand your need to move forward with your project, but please be sure to know our Customer Care Team is here to help with any future concerns. You can reach us at (888) 578-4009 or homeproducts_cc@woodmark.com if needed. We again apologize for your disappointment, and we hope that nothing but the best comes your way moving forward.