Dear Michelle - We sincerely apologize for the negative experience you have had with our product. As the manufacturer, it is our goal to supply consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. In reading your review, it is apparent that you had quality issues. We suggest calling Customer Care to help provide a solution for your Hampton Bay product. Please call Hampton Bay Customer Care at 888-578-4009, Monday - Friday from 8:00 AM to 7:00 PM EST, to discuss your concerns further. We are very hopeful to hear from you and help you resolve the difficulties you've experienced. Your complete satisfaction is our goal. Thank you for your time.