Customer Reviews for Hampton Bay Beacon Park Brown Wicker Outdoor Patio Loveseat with Sunbrella Beige Tan Cushions

Hello Donna, thank you for taking the time to write this review. Our goal is to provide our customers with quality products and a service that exceeds any others. I am sorry to hear that the cushions did not meet you needs and that you had issues with the assembly and some of the hardware. When we hear one of our customers encountered issue with one of our products, it is our desire to reach out to them and find a resolution for the issues at hand. It sounds like your husband was able to finish the assembly. However, in the future, we are here to help in any way we can to make sure you are completely satisfied with the product you purchased. If you have any questions or need any help, please give us a call at (866) 602-1800. We are available Monday thru Friday from 8 a.m. to 5 p.m. PST. I would also like to apologize for the delivery not being on time and it the time frame you were given and any inconveniences it may have caused.

Dear valued customer, thank you for taking your time to review this product. It is apparent that you experienced issues with the product malfunctioning, and we are sorry to see that the product did not fully meet your expectations. We hope to have the opportunity to provide you with satisfaction for any future purchases with our customer service team. For any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can further assist you.

Dear valued customer, thank you for the detailed review of our product, which you took your time to write. I have read your review and as stated, it is apparent that you were not completely satisfied with our product, and we apologize for your inconvenience. We appreciate your review and comments because it helps us to improve our shortcomings. As the manufacturer, it is our goal to bring complete customer satisfaction. Please contact us at (866) 602-1800 if you have any questions, comments, or concerns regarding the product, so that we may assist you.

Dear valued customer, thank you for taking the time to write an inquiry. As the manufacturer, we value your questions and comments. For any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can further assist you.

Dear valued customer, thank you for taking the time to write a review and sharing your concerns with us. As the manufacturer, our goal is to provide you with our utmost service for your satisfaction with the product you purchased. It is my understanding as read in your review that you had issues with some of the assembly parts of the product. We would like to express our sincerest apologies for the inconveniences you have experienced. When we see that our customers encounter issues with our products, we desire to reach out and assist to resolve the issues that are present the best we can. For any replacement parts, questions, comments, or concerns, please give us a call at (866) 602-1800. We will assist you in any way we can to ensure your satisfaction.