#1 Home Improvement Retailer

Customer Reviews for Hampton Bay Laurel Oaks Brown Steel Outdoor Patio Chaise Lounge with CushionGuard Putty Tan Cushions

Internet #311299258

Model #H102-01202400

  • Includes an outdoor chaise lounge with cushions
  • Comes with CushionGuard Putty Tan Cushion Slipcovers
  • Durable powder coated frame built to resist rust

Customer Reviews

  • 4.1
    out of 76 reviews
  • 63% recommend this product
Filter by:
Showing 1-10 of 76 reviews
Tricky to build, but all the parts were there and sturdy once built. The cushion covers arrived a...
Tricky to build, but all the parts were there and sturdy once built. The cushion covers arrived a few days after the chair, and as some other reviewers have said, the head cushion cover does not fit with the cushion. The cushion is about an inch too big, and there is a headrest bump at the top of the cushion cover that does not exist on the cushion, so it’s just empty. I would have give this 5 stars for the quality of the chair itself, but this cushion issue is a simple manufacturing/quality control flaw that isn’t really acceptable for the price of this chair.
by Verificar
Response from LetrightDec 14, 2020
Thank you for your feedback, we apologize for the problem you met. Please contact 1-855-HD-HAMPTON and they would be happy to look into this matter for you. letqia01
2 people found this helpful
Ordered in April and finally got them in August. We were so looking for to this set until we put ...
Ordered in April and finally got them in August. We were so looking for to this set until we put them together. We got 4 and 2 of them the bolts don’t line up with holes and 1 of them has terrible paint one. We are extremely disappointed, we ended up getting $150 back as refund for the defective items. We were hoping to get the replacement but was told that we had to wait because they are on back order and don’t know when we would receive them.
by Wendy
Response from LetrightSep 9, 2020
Thank you for your feedback. We apologize for the problem you met. The spare parts of Laurel Oaks Brown Steel Outdoor Patio Chaise Lounge would be available late this Sept, if you still need the replacement, please contact our customer service at 1-800-841-1350. letqia01
1 person found this helpful
Impossible assembly
Was so excited to receive this product, the organization of the packaging and hardware, and the instructions, looked very promising. Unfortunately 2 days and 3 people's time later, it still cannot be assembled and utilized. Difficult to attach arm to base with bolt part BB when the holes don't align (see photo). What happened to QA processes?? Not sure how I will be able to resolve this during current crisis and now I am stuck with half-assembled non-operational scrap metal.
by GinaG
Response from LetrightDec 14, 2020
Thank you for your feedback, we apologize for the problem you met. Please contact 1-855-HD-HAMPTON and they would be happy to look into this matter for you letqia01
5 people found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Yes, you can wash the cushion covers. I have had these for one year. I am disappointed in the qu...
Yes, you can wash the cushion covers. I have had these for one year. I am disappointed in the quality of the cushions but for the price they are good. The fabric got very dirty very quickly and I was afraid to put the covers in the washer but today I just had to do it. I washed them on perm-a-press with cold water setting then air dried them. They did need to be ironed but they ironed up easy. They didn't finish any of the seams so there was lots of excess thread when I removed the covers. They look like new now.
by nickname
The lounge is great, comfortable, well built with a nice design. The only problem is I never got ...
The lounge is great, comfortable, well built with a nice design. The only problem is I never got the red covers for the cushions.
by JD
by CRAIG
Laurel Oaks Chaise Lounger Chalk cushions
We purchased 2 chaise loungers with the Chalk white cushions. I was on an email list for when they became available. So worth the wait! I LOVE them!!! I assembled the side table myself and helped my husband with the chaise assembly, both straightforward and easy. Getting the slipcovers on the cushions was the difficult part :) . I have looked at very high end very expensive outdoor furniture lines that look so similar to this with the iron and white cushions; have always wanted that classic, timeless look and to think I have it now from Home Depot for such an amazing price, could not be happier. Gorgeous. I even love the way the loungers look without the cushions (when I bring them inside to keep out of the rain). And obviously they are very comfortable, very cushy; and the wheels not only look pretty but are so smooth and functional, what a beautiful collection. PLEASE do NOT discontinue, would love to add more pieces. Thank you Home Depot!
by classic930
Response from LetrightDec 11, 2020
Thank you for your support. Hope you will have a beautiful life letqia01
2 people found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Color was exactly what the wife wanted.
Color was exactly what the wife wanted.
by AL
Showing 1-10 of 76 reviews