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Customer Reviews for Hampton Bay Piedmont 30 in. Steel Fire Pit in Black with Poker

Internet #302563838

Model #OFW992RA

Store SKU #1002693250

  • 2-in-1 design makes fire pit great for heating or grilling
  • Cooking grate makes it easy to grill your favorite foods
  • Mesh screen keeps the embers contained

Customer Reviews

  • 4.4
    out of 2,765 reviews
  • 76% recommend this product
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Showing 1-30 of 2,765 reviews
Love it!
Easy to assemble. Does not come with a cover, had to purchase separately but ultimately a perfect addition to my backyard!
by
  • Verified Purchase
  • Recommended
Not durable
It your looking for quality this is not for you. Unfortunately used this for a little over an year and it just deteriorated. The screen on it burned away within 2 month, I was really expecting more from this being it’s from home depot which I love. It’s laying in my back yard now in pieces now in need or a good durable replacement. :/
by
Response from GHP Group Inc. SupportJan 9, 2024
Hello Jessie, we are terribly sorry to hear you experienced an issue with this product. Our customer service team would be happy to assist you with obtaining a replacement screen. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
    1 found this review helpful
    not happy
    Purchased as a christmas gift. I did curbside pickup. I live 30 mins away. Product had been out in the rain for some time. Main box is dry but warped and the parts boxes are soaked including instructions and some rust on the product. Why would you think its ok let someone leave with it? Waiting for everything to dry to see if anything is really damaged. Might possibly return.
    by
    Response from GHP Group Inc. SupportDec 28, 2023
    We sincerely regret the challenges you've encountered. Our empathetic customer service team is ready to offer support for any product-related issues. Feel free to connect with us by phone at 877-447-4768 or via email at customerservice@ghpgroupinc.com. Thank you for reaching out to us – we're here to help!

    Best regards,
    GHP Group ghpgroupinc
      • Recommended
      Dont bother.
      The mesh cover was too small, so I did what i was supposed to do and called the phone number provided with the instructions. The rep was very nice, and asked me to email photos and the serial number of the item so the correct cover could be shipped to me. Well, the new mesh cover arrived today, and it is identical to the one included originally. So now I have TWO covers that don’t fit. I am definitely not happy. What a disappointment.
      by
      Response from GHP Group Inc. SupportNov 6, 2023
      Hello, Thank you for reaching out. Our customer service team is on standby to product support for your mesh cover. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group ghpgroupinc
        • Recommended
        1 found this review helpful
        missing peices and grill top chipped and bent
        Just purchased this last week. It was missing bolts andbtge girll top that comes with it was chipped and bent.
        by
        Response from GHP Group Inc. SupportNov 1, 2023
        Hello GentKY, we are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
          • Recommended
          Easy to Assemble Fire Pit
          While at an Airbnb we used this fire pit. I ordered one on the spot and it had arrived before we got home. I didn’t even realize it came with a top grill. That will be fun for camp out nights in the back yard. Overall this is a great piece for the price. I did notice some of the powder coating was not the best. I ordered a cover knowing that anything that has to sit out in the elements is going to weather. Here’s hoping it lasts at least a few years!
          by
          Response from GHP Group Inc. SupportSep 22, 2023
          Hello MaryK, Thank you so much for your kind review on this firepit. We appreciate your business and your feedback. Should you ever need any additional information or part support, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
            • Recommended
            2 found this review helpful
            Its a great fire pit. Good size, easy to assemble. Sturdy and easy to move. I bought this years ago and it was made in the USA. Now its made in China. Total bummer
            by
            Response from GHP Group Inc. SupportSep 22, 2023
            Hello Shannon, Thank you so much for your kind review on this firepit. We appreciate your business and your feedback. Should you ever need any additional information or part support, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
            • Verified Purchase
            1 found this review helpful
            Last fire in Florida till next winter
            Bought this a few months ago and have used it a few times. I live in Florida and the weather can be tough on things. I don’t use water on it and it is great. I skip leave it under my covered lanai that rain won’t get to it.
            by
              • Recommended
              1 found this review helpful
              Expensive, but beautiful and easy to set up.
              Easy to set up, bigger than I expected, and is really pretty. Love the net caging and the outside design. The lid fits very nicely on the top of the container and I like the outside handles to move the fire pit. The poker stick they include is kinda meh and basic, I've had better from cheaper models. But that's the worst criticism I have for it. It looks beautiful on our patio! The way it shows the fire through the container is just gorgeous. (I just hope it doesn't rust out in 6 months like the last one did. Different model, same brand.)
              by
              Response from GHP Group Inc. SupportApr 17, 2023
              Hello, Thank you so much for your kind review. We appreciate your business and your feedback. Should you ever need any additional information or part support, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Alright Fire Pit For Minimal Use!
              This firepit is alright for minimal uses at your home! If you use it often, be prepared to spray another coat of high temperature paint on it! I used this thing once to burn some limbs and branches that fell down during a storm. The very next day, I poured out the ashes and noticed the paint from the sides and exterior surfaces was either bubbling or came off with the ashes. The coating that they put on at the factory is well below standards. So, I went to Home Depot to purchase a can of high temperature spray paint from rustoleum. I first used a wire wheel to remove any remaining loose or peeling paint, then I wiped the surface clean. I then sprayed the surface and screening along the side of the firepit being extra careful to cover all surfaces. I then reapplied another coating. The firepit looks almost new at this point but I have yet to add another fire to see if the high temperature spray paint prevents further rusting. So, if you're looking for a low to no maintenance fire pit, keep scrolling on by this one and pick one with a quality coating! Because this one does not like to have Fire in the pit!
              by
              Response from GHP Group Inc. SupportFeb 1, 2023
              Hello Rob, Thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services every day. Our customer service team is on standby to assist with replaceable parts/ technical support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
              • Verified Purchase
              5 found this review helpful
              Love it!
              I’ve never had a fit pit, but I’m loving this! Took a few minutes to assemble and it’s up and running! The handle is a must have for removing the cover to add more wood.
              by
                • Recommended
                Easy to assemble. Haven’t used it yet but seems sturdy...
                Easy to assemble. Haven’t used it yet but seems sturdy enough for the price.
                by
                • Verified Purchase
                Good sized firepit but started rusting right away
                I used the firepit once so far and it worked well, however, the cover is quite rusted already which doesn't look great and is disappointing that it happened within a month of getting it.
                by
                  2 found this review helpful
                  Great firepit for the money
                  I purchased this firepit about 2 years ago (fall of 2020) and used it at least twice a week faithfully throughout the year, even in the winter months! I purchased a cover for it all of the time. I can say that I got my money's worth out of it. Last night was the last night for a fire in this pit, as it has holes in the bottom and spark screen on the lid is completely burned away. I can't complain at all and today I'm purchasing another one just like this. You can't go wrong with buying this firepit.
                  by
                    • Recommended
                    4 found this review helpful
                    Piedmont 30 ince firpit
                    One of the best firepit.im using more than 4 months.
                    by
                    • Verified Purchase
                    • Recommended
                    Fire pit
                    I absolutely love it
                    by
                    Response from GHP Group Inc. SupportSep 6, 2022
                    Hello Lana, Thank you so much for your review! We appreciate your business as well as your kind feedback. Should you ever need any additional information, or replacement part/technical support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                    • Verified Purchase
                    • Recommended
                    1 found this review helpful
                    Didn’t even last one season
                    This fire pit didn’t even make it through the summer. We purchased it in late April and we aren’t even to the end of July and the bottom completely rusted out. We use our fire pit a lot in the summer, so this was a major disappointment. Our last fire pit lasted us 13 years. It wasn’t pretty towards the end, but it held up. In this case you get what you pay for I guess.
                    by
                    Response from GHP Group Inc. SupportJul 25, 2022
                    Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                      4 found this review helpful
                      Loving it so far!!
                      Fast and free delivery. Easy to assemble. Only used this as a fire pit so far. I have not used the grate for cooking. Do follow the instructions on putting some sand in the bottom. It does make a difference with the heat distribution and will help prevent rust out.
                      by
                      Response from GHP Group Inc. SupportAug 8, 2022
                      Hello Phil , Thank you so much for your kind review. We appreciate the your business and your feedback. Should you need any additional information or part support, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                      • Verified Purchase
                      • Recommended
                      4 found this review helpful
                      Screw holes welded wrong
                      Fire pit screw holes were welded wrong Fire pit looked lopsided it was for a fundraiser prize I couldn’t even use it
                      by
                      Response from GHP Group Inc. SupportJul 7, 2022
                      Hello, Thank you for taking the time to post your review. We are terribly sorry to hear you experienced an issue with this product. Our customer service team would be happy to assist you with obtaining replacement parts. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                      • Verified Purchase
                      3 found this review helpful
                      Uneven part
                      Some part are uneven and I need make extra hole to put the screw
                      by
                      Response from GHP Group Inc. SupportJun 24, 2022
                      Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services every day. Our customer service team would be more than happy to help with replacement parts/troubleshooting. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                      • Verified Purchase
                      • Recommended
                      2 found this review helpful
                      Paint
                      They are not using heat resisting paint. It melted off after a couple uses and was rusted just after a couple months.
                      by
                        20 found this review helpful
                        Lovely fire pit! Also easy to assemble!
                        Great addition to the backyard. Easy to assemble and looks nice!
                        by
                          • Recommended
                          Rusted within a week of openIng
                          We purchased this item and within a week the top rusted. I would not suggest buying this
                          by
                          Response from GHP Group Inc. SupportOct 26, 2021
                          We are so sorry to hear about your experience! Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
                            10 found this review helpful
                            Good so far
                            Easy to assemble,parts fit as they should. No fire yet waiting for a cover to help delay the inevitable rusting process. 30 inch measurement includes the handles. Will also add sand in the bottom
                            by
                              • Recommended
                              1 found this review helpful
                              You get what you paid for
                              I bought this yesterday, it was very quick to assemble. Took me about 20 minutes. And me and my Bf enjoyed grilling on it and s’mores after. When assembling I noticed it was already rusting but not too bad. It’s a cheap grill you get what you paid for.
                              by
                                • Recommended
                                6 found this review helpful
                                Best bang for the buck!
                                We went to buy a competitor's product, because we wanted the exact replacement of the one we had. However the price went up by 50% and we were not willing to be gouged. This one is a little smaller, but the design still allows all the air flow. Even better, this one comes with an adjustable cooking rack. I didn't understand why this unit had the ring around the top of it, until we used it the first time. That ring doesn't get that hot, at least not hot enough to burn my husband's hands when he touched it. So perhaps it's a burn guard?? Who knows. But I no longer question why it's there.
                                by
                                • Verified Purchase
                                • Recommended
                                2 found this review helpful
                                Great buy
                                Great fire pit, easy to put together, good size. Followed direction and added 1 1/2 of sand. It’s been sitting outside all this time on top of four large pavers and have had no issues whatsoever. No rust, nothing. Also it has a cover to protect from the elements. We have used it a few times when the weather is cool. Love my fire pit and recommend it to anyone wanting to buy one.
                                by
                                • Verified Purchase
                                • Recommended
                                6 found this review helpful
                                Cheap materials
                                We bought the fire pit and it broke before we even finished assembling it. The tool to tighten the cooking grate to the desired height broke in 2 before we even had our first fire.
                                by
                                Response from GHP Group Inc. SupportSep 20, 2021
                                Hello, Our customer service team would be happy to provide you with parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
                                  8 found this review helpful
                                  Rusts
                                  My husband just purchased this fire pit. It looks really nice but we only used it once and it has rust on it. We have had it one day! I’m so disappointed.
                                  by
                                  Response from GHP Group Inc. SupportJun 29, 2021
                                  We are so sorry to hear about your experience! Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group ghpgroupinc
                                    8 found this review helpful
                                    The $100 dollar $50 fire pit
                                    Literally started breaking while I assembled it. The bolt that holds the grill grate to the post isn’t even the right size and stripped itself as soon as I started screwing it in.
                                    by
                                    Response from GHP Group Inc. SupportMay 21, 2021
                                    I am sorry to hear about your experience, our customer service team would be happy to provide parts support. Just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP ghpgroupinc
                                      4 found this review helpful
                                      Showing 1-30 of 2,765 reviews

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