Customer Reviews for Hampton Bay Redwood Valley Black 5-Piece Steel Outdoor Patio Fire Pit Seating Set with CushionGuard Midnight Navy Blue Cushions
- Includes 4 chairs, fire pit table, fire screen, grate and poker
- Comes with CushionGuard Midnight Navy Blue Cushion Slipcovers
- Firepit can easily be converted to table for entertaining
Customer Reviews
Nov 10, 2020
Beautiful patio set. Very sturdy. Cushions were pretty easy to...
Beautiful patio set. Very sturdy. Cushions were pretty easy to put inside covers and are comfortable sit on. We sprayed Scotchguard on the covers and the water beaded up well after our last rain while the cushions stayed dry. Took about 3 hours for one person to put together the entire set. Table was larger in diameter than we expected, but still works for our space.
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Oct 24, 2020
Fire pit rusted quickly, cushion liner disintegrated
Fire pit bowl is very thin. Holes appeared after first fire. Can’t find a replacement. I thought the chairs were dusty, so I vacuumed them. NO! The white cover/liner between the fabric and foam padding had disintegrated! I had to wash the covers twice! The chairs have several holes at welded spots that permitted water to get into the tubing of the frame. I ended up drilling holes on the underside of the frame to permit the water to drain out.
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Response from Product ManufacturerJun 14, 2021
Dear valued customer, thank you for taking the time to write a review and sharing your concerns with us. As the manufacturer, our goal is to provide you with our utmost service for your satisfaction with the product you purchased. It is my understanding as read in your review that you are having concerns with weather damage. We would like to express our sincerest apologies for the inconveniences you may have experienced. Please note that though our product states it is weather-resistant; it is not weather-proof. Just as carbon steel corrodes with moisture, weather can wear out or damage the patio set after the patio set is left without protection. That is why we highly recommend the use of waterproof covers or storing the product when inclement weather is approaching to prevent corrosion, wear and tear, or weather-related damages. For the preservation and longevity of the products, please cover them or store them when inclement weather is approaching. Unfortunately, this product has been discontinued and is no longer being produced by us. For any questions or concerns, please contact The Home Depot customer care for their assistance at 800-430-3376; call any day between 6 a.m. and 2 a.m. EST or call your local store; they can either answer your question or transfer you to your local store to answer your specific question, so that they can further assist you.
Oct 5, 2020
TOO TIME I CAN'T GET IT
TOO TIME I CAN'T GET IT
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Response from Product ManufacturerJun 14, 2021
Dear valued customer, thank you for taking the time to write the review. As the manufacturer, our goal is to provide you with our utmost service for your satisfaction with the product you purchased. It is my understanding as read in your review that you are having issues with this product. Unfortunately, this product has been discontinued and is no longer being produced by us. For any questions or concerns, please contact The Home Depot customer care for their assistance at 800-430-3376; call any day between 6 a.m. and 2 a.m. EST or call your local store; they can either answer your question or transfer you to your local store to answer your specific question, so that they can further assist you.
Sep 10, 2020
nice set but not durable
The look of this set is beautiful! But the firepit is not durable. The clips on the bottom melted off and there are small holes in the bottom of the bowl portion of the firepit that ash and cinders now fall out of when we light a fire.
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Response from Product ManufacturerJun 14, 2021
Dear valued customer, thank you for taking the time to write the review. As the manufacturer, our goal is to provide you with our utmost service for your satisfaction with the product you purchased. It is my understanding as read in your review that you are having issues with this product. Unfortunately, this product has been discontinued and is no longer being produced by us. For any questions or concerns, please contact The Home Depot customer care for their assistance at 800-430-3376; call any day between 6 a.m. and 2 a.m. EST or call your local store; they can either answer your question or transfer you to your local store to answer your specific question, so that they can further assist you.
Sep 8, 2020
Absolutely loving this...
Absolutely loving this
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Sep 2, 2020
nice chairs... junk firepit
we've had this set for about five years and it has held up great. we keep the cushions in a deck box when not in use. the fire pit is extremely thin metal and will not last more than a year.
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Aug 28, 2020
Very nice set, arrived quickly. budget time for assembly
I received the set in about 8 days, a few days earlier than promised. Came in three packages, the chairs and cushions, which is a very big box, the fire pit, and the slip covers come seperate. Assembly is not hard and is a one person job, it took me a good 4 hours and of course it was blazing heat, so not the most fun i ever had. The leg assembly was well thought out, you will see that the parts are notched so you can only assemble them one way which is great. The package includes an extra ratchet to speed assembly, a great solution and really helped. My tip,is to snug all the bolts with the tool and than use the included 13mm wrench and allen key to fully tighten it. The set looks great, the table is a little bigger than expected, about 48” across. I ordered the sunbrella fabric covers and it fit perfectly. The only issue I encountered was that one bolt was tapped crooked and one chair arm was a bit bent. I was able to assemble as is,but will be requesting two replacement arms. One last thing, the protective wrapping on the parts is taped using masking tape and that is on purpose so that you can easily tear it off without using a knife to cut through tape. This way the finish is not damaged
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Aug 25, 2020
Great quality, height is perfect around our fire table and...
Great quality, height is perfect around our fire table and love the larger seating space.
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Aug 23, 2020
Nice set however slightly disappointed as one of my chairs...
Nice set however slightly disappointed as one of my chairs broken and I only had the set since May and the set is not weathered as it’s located in an enclosed Lani. Working with CS to see how they are going to handle this epic fail? 2 weeks in and waiting.
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Response from Product ManufacturerAug 24, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
Aug 6, 2020
The only problem is each chair has at least 1...
The only problem is each chair has at least 1 or 2 screws missing
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Aug 5, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 5, 2020
Everything that I expected. Quality patio furniture. Very impressed!...
Everything that I expected. Quality patio furniture. Very impressed!
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Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 18, 2020
I love the furniture overall. Had 2 areas around the perimeter of the table where the top meet th...
I love the furniture overall. Had 2 areas around the perimeter of the table where the top meet the edge that had a gap. When I would push up under the bottom of the table top it would close the gap but pop right back to a gap. No that noticeable but I know it's there. But overall great study durable furniture. Very very easy to assemble. Very pretty and comfortable.
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Jul 16, 2020
after taking them apart and reassembling 2 of chairs the they are still a different height and a...
after taking them apart and reassembling 2 of chairs the they are still a different height and angle from the other 2 they do not lean back like the 2 others and like the pics online and in instructions they actually lean forward
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Response from Product ManufacturerAug 12, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
Jun 18, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 9, 2020
Love this set and I purchased 2 extra chairs. ...
Love this set and I purchased 2 extra chairs. It looks luxurious and long lasting. Assembly was a little tedious but not bad
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Jun 9, 2020
Easy to assemble and very comfortable...
Easy to assemble and very comfortable
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Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Product ManufacturerAug 12, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
Jun 4, 2020
The table and 2 of 4 chairs were noticeably dented....
The table and 2 of 4 chairs were noticeably dented.
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Response from Product ManufacturerAug 12, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
Jun 3, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 3, 2020
We have had the set for 3 weeks at the...
We have had the set for 3 weeks at the weekend farmhouse. The set looks beautiful! 2 of the chairs did not sit flat on the driveway, but once seated in them, no wobbling. We take the cushions off & store inside. I hope there is no rusting, someone posted that in the reviews, since they sit on dirt/grass.
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Jun 3, 2020
I would recommend this product. It’s awesome.
I would recommend this product. It’s awesome.
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Jun 3, 2020
Easy to assemble and beautiful...
Easy to assemble and beautiful
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Jun 3, 2020
chairs are very sturdy and comfortable. Fire table is nice but not a larger area to put wood.
chairs are very sturdy and comfortable. Fire table is nice but not a larger area to put wood.
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May 30, 2020
Ordered this product on line and when it arrived and we started assembling it we found it was mis...
Ordered this product on line and when it arrived and we started assembling it we found it was missing a few screws for the chairs and we did not receive the table and legs for the fire pit and no screws for the fire pit. Called Home Depot and Hampton Bay and they could not replace the missing items so we had to take the chairs back apart and return them to the store. I went to reorder the set again and it had increased in priced by $200. Went back to the store and they arranged for me to purchase the set at my original price. I still have not gotten the replacement product but I am hoping it comes complete this time. I will check for all items before starting to assemble the set.
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Response from Product ManufacturerAug 12, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
May 30, 2020
This product looks real nice and is easy to put together. But it was shipped with two damaged pi...
This product looks real nice and is easy to put together. But it was shipped with two damaged pieces in a big box that was very heavy. The pieces that are damaged is a Right side arm and a Left side arm.
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Response from Product ManufacturerAug 12, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
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Price:
$929.00
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Seating Capacity | |||
|---|---|---|---|
Seats 4 People | Seats 4 People | Seats 4 People | Seats 4 People |
Set Includes | |||
Fire Pit Included | Fire Pit Included | Fire Pit Included | Fire Pit Included |
Patio Furniture Features | |||
Rocking, Rust Resistant | Rocking, Rust Resistant | Rocking, Rust Resistant | Rocking, Rust Resistant |
Power/Fuel Type | |||
Wood | Wood | Wood | Wood |
Frame Primary Finish | |||
Black | Black | Black | Black |
