Customer Reviews for Hampton Bay Rock Cliff 6-Piece Brown Wicker Outdoor Patio Sectional Sofa Set with Ottoman and Sunbrella Denim Blue Cushions
- Includes a sectional sofa with cushions, two ottomans and table
- Customize with Sunbrella Denim Blue cushion slipcovers
- Rich brown wicker and rust-resistant steel frame
Customer Reviews
Jul 6, 2022
It was horrible to put together. Most of the...
It was horrible to put together. Most of the holes did not line up to insert screw. My son had to bend it a little and sit on parts to get holes to match. It took forever to get it all done
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Jul 2, 2022
Easy to assemble and looks beautiful...
Easy to assemble and looks beautiful
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Jun 30, 2022
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Jun 15, 2022
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Jun 8, 2022
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Jun 1, 2022
Love the couch, had a very frustrating experience with Home...
Love the couch, had a very frustrating experience with Home Depot and Hampton Bay on trying to get accurate measurements for the sectional. No one in customer service for either company could give me a straight answer. I had to rely on other customer reviews and luckily they were right, but Home Depot should update how they include measurements for sectional couches. The true measurements are 87x87. Couch is so comfortable, love the high back and deep seating.
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May 20, 2022
The couch itself is great and feels like a much...
The couch itself is great and feels like a much higher end peice for the price. The faux rattan is very real feeling but will stand up to seasons much better and the wide arms are much more comfortable than other sets with thinner arms. The table in this set is the only letdown. Its made from very cheap thin metal like an old metal shed and the legs arent very straight. Even if you dont use the table the set is still worth the buy/
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May 12, 2022
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May 5, 2022
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May 4, 2022
Missing pieces - bad customer service, waste of time- returned...
Missing pieces - bad customer service, waste of time- returned everything
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Response from Product ManufacturerMay 5, 2022
Dear valued customer, thank you for taking your time to review this product. It is in our best interest to provide you with our highest customer services; however, it is apparent that you returned the product back to the store and we are sorry to see that the product did not fully meet your expectations. We hope to have the opportunity to provide you with satisfaction for any future purchases with our customer service team.
Apr 27, 2022
I absolutely LOVE this set. It’s so nice to look...
I absolutely LOVE this set. It’s so nice to look at & extremely comfortable. I’m glad we found this collection!
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Apr 1, 2022
Very good value for the price, came packaged very well....
Very good value for the price, came packaged very well. Cushions where the hardest to get covers on. Would recommend
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Oct 29, 2021
I love this set and I couldn’t be happier with...
I love this set and I couldn’t be happier with it! It is very comfortable and it almost calls my name to relax on it every time I pass it. It is for sure 87” by 87” which fits our space perfectly. Five adults fit comfortably on the couch and the two additional bench seats are perfect to pull out if you need more seating.
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Jul 19, 2021
Furniture was easy to put together and seems of good...
Furniture was easy to put together and seems of good quality. Time to receive it was over 8 weeks and Home Depot’s online customer service is deplorable. We were told multiple times the order was cancelled and then a piece or two would show up within a couple days. The back cushions have bulky loops to hook together with other cushions, but it looks tacky, especially on the ends where there are loops with nothing to hook to.
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Jun 26, 2021
Beautiful…..but NO CUSHION COVERS
This set is beautiful, well made and perfect for our space. However, we ordered this set in April and still have NOT received Cushion Covers. We have an awesome sectional that we can’t sit on. Extremely disappointed customer.
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Response from Product ManufacturerJun 28, 2021
Dear valued customer, thank you for taking the time to express your concerns with us. As read in your review, it appears that you are having issues with the cushion covers. Please note that CushionGuard and Sunbrella cushion covers are not made by our manufacture. We would like to refer you to 3rd party vendors that make CushionGuard and Sunbrella. Please see the links here: (https://dwelldecoroutdoor.com/) / (https://www.sunbrella.com/). For any questions, comments, or concerns, please call The Home Depot customer service at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store; they can either answer your question or transfer you to your local store to answer your specific question.
Jun 20, 2021
it is easy to assemble, well constructed, comfortable and looks...
it is easy to assemble, well constructed, comfortable and looks great. It fits great into the corner of our 12x25 screen porch.
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Jun 13, 2021
Nice set for the money. It took 3 hours to...
Nice set for the money. It took 3 hours to put together. The directions are not very clear. I didn’t need the 2 little seats but they make cute end tables. Cushions are thick and fabric is very nice.
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Jun 9, 2021
A little difficult to put together as the holes don’t...
A little difficult to put together as the holes don’t all align but once together it’s comfortable and sturdy
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Jun 9, 2021
Horrible service from Home Depot....
Horrible service from Home Depot.
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Response from Product ManufacturerJun 9, 2021
Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store; they can either answer your question or transfer you to your local store to answer your specific question.
Mar 23, 2021
Dimensions built are 87in x 87in - do not trust manufacturer provided dimensions
The manufacturer has stated 2 times that the dimensions of built sectional is 107x107in. This is not accurate. Final dimensions are 87x87in.
With that cleared up, if you are looking for a sectional with the dimensions of 87x87 this is of great value. It is a well made sturdy set. Cushions are plump - I'd say back pillows are overstuffed. As others have said, it takes about 3 hours to assemble and stuff pillows into cases.
Unfortunately I purchased based off the manufacturers stated dimensions and would not have purchased if I knew it was 87x87.
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Response from Product ManufacturerMar 23, 2021
Dear valued customer, thank you for writing this review and letting us know about this issue. We are sorry to hear that the product did not meet your expectations. We would like to offer to help you resolve the issue; however, if you are considering an alternative and if you purchased it recently, please note that with Home Depot, there is an after-purchase 90-day store warranty, in which you may either get a full refund or store exchange at your local Home Depot store by visiting their customer service care; you can also contact them and arrange a pick-up at your residence for your convenience. For any questions, comments, or concerns, you can give us a call at (866) 602-1800.
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Price:
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Patio Furniture Features | |||
|---|---|---|---|
Rust Resistant | Fade Resistant, Removable Cushions, Rust Resistant, UV Protected, Water Resistant | Removable Cushions | Arms, Rust Resistant, Stationary |
Frame Material | |||
Steel | Steel | Steel | Steel |
Seating Capacity | |||
Seats 6 People | Seats 5 People | Seats 5 People | Seats 5 People |
Frame Primary Finish | |||
Brown | Brown | Brown | Brown |
Cushion and Pillow Features | |||
Fade resistant, Machine washable, Removeable slipcover, Stain resistant, UV Resistant | Fade resistant, Fast Drying, UV Resistant, Water Resistant, Weatherproof | Fade resistant, Machine washable, Removeable slipcover, Stain resistant, UV Resistant | Fade resistant, Machine washable, Removeable slipcover, Stain resistant, UV Resistant |
