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Customer Reviews for Hampton Bay Shaker 36 in. W x 24 in. D x 34.5 in. H Assembled Base Kitchen Cabinet in Satin White with Ball-Bearing Drawer Glides

Internet #204635907

Model #KB36-SSW

Store SKU #1000024381

  • Get started sooner with online orders shipping in 1 day
  • Features 1 drawer, 2 doors, and 1 adjustable shelf
  • Shaker White kitchen cabinets add a modern look to any design

Customer Reviews

  • 3.4
    out of 1,246 reviews
  • 52% recommend this product
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Showing 1-30 of 1,246 reviews
They came with fronts that paint had runs in the paint. Also they do not have soft-close Hardwar...
They came with fronts that paint had runs in the paint. Also they do not have soft-close Hardware. Had to fix half of the cabinets as the front top rail above drawers didn't line up with face of cabnit. I would not recommend.
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Response from Hampton Bay Customer CareMay 22, 2020
Thank you for sharing your experience with us, and we sincerely apologize for your frustration. While the ball-bearing drawer glides are not soft-close, they should offer smooth, durable functionality for a very long time. Your Hampton Bay Customer Care Team would like to learn more about your concerns and then work with you directly to assist and review all options available to help you complete your project. Please reach out to us by email at homeproducts_cc@woodmark.com, and you can then share any photos that will help show the issues you are seeing. When you do reach out, please reference this review so that our teams can share your feedback and work to help in every way we can. Your feedback is important to us, and we thank you for choosing Hampton Bay. HamptonBayRSI
    4 found this review helpful
    We used this along with the cabinets in the picture included for our computer room. The quality i...
    We used this along with the cabinets in the picture included for our computer room. The quality is okay for this application.
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    Response from Hampton Bay Customer CareApr 17, 2020
    Thank you for your feedback and for choosing Hampton Bay to be a part of your computer room project. We wish you all the best and hope that you have a great day! HamptonBayRSI
    • Verified Purchase
    • Recommended
    Bad Lamination
    I purchased a full kitchen of this brand five years ago, and within three years the laminate has started to come off at the edges of drawers, and doors. Otherwise they are sturdy. Also puckering near oven.
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    Response from Hampton Bay Customer CareFeb 17, 2020
    We are very sorry to hear that you are experiencing these issues over time. Please, at your convenience, reach out to the Hampton Bay Customer Care Team via email at homeproducts_cc@woodmark.com, and include any pictures you can to help the team get a better sense of what you are seeing. We look forward to working with you and hope that you are having a good day. HamptonBayRSI
      5 found this review helpful
      Excellent product for the money. No, these are not the best cabinets ever made, but they meet ou...
      Excellent product for the money. No, these are not the best cabinets ever made, but they meet our needs perfectly. Highly recommended.
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      Response from Hampton Bay Customer CareFeb 7, 2020
      Thank you so much for the honest and great feedback, Jim. We hope you continue to enjoy the value of your new Hampton Bay cabinets and we also hope that you have a wonderful day. HamptonBayRSI
      • Verified Purchase
      1 found this review helpful
      This is a difficult review because this line of Hampton Bay cabinets have tremendous potential. I...
      This is a difficult review because this line of Hampton Bay cabinets have tremendous potential. If you are a novice or very little experience with cabinet installation, you probable should hire someone to install them no matter the brand. If you know how to install cabinets, this is where it gets difficult. I love Home Depot and almost always have great experiences, this was no different from that perspective. I ordered enough cabinets to install a complete kitchen and laundry room (21 Cabinets and several various accessories). Approximately half of the cabinets had to be ordered (understandable) to fulfill my needs. I am remodeling a home in another state which made part of this difficult to begin with. I don't have enough room in this review to detail all of the various issues. This is partly why a cabinet installer should do this if you need these cabinets but not a novice. Bottom Line: These cabinets have the potential to be a great "Go To" for basic kitchen installs if not for the quality control from the factory. I can't believe how poorly assembled and damaged some of the cabinets were. Most (if not all) of this is NOT Home Depot's fault but they could address this with the manufacturer if they want to sell more product. For those who are wondering, I would have returned damaged and poorly constructed items except I did not have the luxury of time to take the product back and wait another 7 to 10 days for the replacement items so I decided to repair as needed. If you are not under time constraints, I am sure Home Depot would have made this right had I taken back the damaged or poorly constructed items. Purchase at your own risk and comfort level.
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      Response from Hampton Bay Customer CareOct 25, 2019
      Thank you for taking the time to provide the details of your purchase and project. We are very sorry for the frustration felt as you worked to complete your project under those time constraints. As you mentioned, the Home Depot would be an ideal resource to help you with any needed returns or replacements, but we certainly understand your immediate need. We strive to provide a sturdy, long-lasting product. Please be assured that the feedback you have shared through your detailed review is being shared with our teams so that we may always work toward providing a great experience. We hope you successfully completed your project and know that our Hampton Bay Customer Care Team is available at (888) 578-4009 should you have any warranty needs. Thank you for making Hampton Bay a part of your project. HamptonBayRSI
        3 found this review helpful
        Looks great and easy to install!...
        Looks great and easy to install!
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        Response from Hampton Bay Customer CareOct 30, 2019
        Your feedback and kind words are truly appreciated, Saul. We are glad you chose Hampton Bay for your new kitchen! HamptonBayRSI
        • Verified Purchase
        2 found this review helpful
        The cabinet was assembled horribly I didn’t move into my...
        The cabinet was assembled horribly I didn’t move into my house yet and the cabinet fell onto my refrigerator i have pictures and want a refund .
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        Response from Hampton Bay Customer CareSep 27, 2019
        Dear William - We sincerely apologize for the negative experience you have had with our product. As the manufacturer, it is our goal to supply consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We suggest calling Customer Care to help provide a solution for your Hampton Bay product. Please call Hampton Bay Customer Care at 888-578-4009, Monday - Friday from 8:00 AM to 7:00 PM EST, to discuss your concerns further. We are very hopeful to hear from you and help you resolve the difficulties you've experienced. Your complete satisfaction is our goal. Thank you for your time. HamptonBayRSI
        • Verified Purchase
        3 found this review helpful
        These were a heaven sent. I needed a 9 foot long cabinet in my dinning room with a counter top in...
        These were a heaven sent. I needed a 9 foot long cabinet in my dinning room with a counter top in one piece. I asked many local carpenters for a simple bid and everyone cam in over $10,000.00 That was a real budget buster for my remodel. I found these and was able to put the cabinets together get just what I wanted five nice drawers and and great dish cabinets in just the color I wanted. They were so easy to install and the counter top that Home depots carries was heavy enough to just put on top and hold everything in place. Awesome!
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        Response from Hampton Bay Customer CareAug 2, 2019
        Hello Tina - We strive to provide a superior customer experience with our products! We appreciate your review and are very happy that your encounter with our Hampton Bay cabinetry was satisfactory. Thank you for your feedback and your purchase! HamptonBayRSI
        • Verified Purchase
        • Recommended
        3 found this review helpful
        Great cabinet with a great price! I used this cabinet for a laundry room and am very pleased wit...
        Great cabinet with a great price! I used this cabinet for a laundry room and am very pleased with the quality of it!
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        • Verified Purchase
        • Recommended
        2 found this review helpful
        For the second time cabinets arrived damaged
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        Response from Hampton Bay Customer CareApr 12, 2024
        We are so sorry you encountered this damage. Our Customer Care Team is here and ready to assist when needed. We ask that you please reach out to us at (888) 578-4009 to review your options and discuss your project further. We appreciate your purchase and are eager to make this right for you. HamptonBayRSI
        • Verified Purchase
        Home Depot's recommendations on point
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        Response from Hampton Bay Customer CareApr 11, 2024
        We love to hear it! We are thrilled you are happy with your Hampton Bay experience. Please continue to cherish your new cabinetry and be sure to enjoy the rest of your day. HamptonBayRSI
        • Verified Purchase
        Garbage. If I could give it less than 1 star, I would. I ordered this cabinet because of a last minute change in layout for a basement remodel. All my other cabinets are plywood RTA. When I got it out of the box I knew immediately that it wasn't going to cut it. VERY flimsy particle board construction, and it's literally stapled together. The drawer slides are very cheap and rough. The door hinges are not soft close. Overall, very low-end construction. I returned it and got a Valleywood RTA (ready to assemble). It is night and day, 100% better and really not that much more expensive.
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        0 stars! Both cabinets came damaged and because they were late already I had to repair them myself to not make the customer wait any longer. SMH this is just sad with the amount of money these Home Cheap O cabinets are! I’ll know better next time to buy somewhere else
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        Response from Hampton Bay Customer CareMar 21, 2024
        We are sorry to hear you had to make those repairs, Mike. We understand your disappointment and want to learn more about how we can improve your experience. Please connect with your Hampton Bay Customer Care Team at (888) 578-4009 to discuss your purchase further. Again, we are so sorry about this and hope to work with you soon. HamptonBayRSI
        • Verified Purchase
        The cabinet installed easily into the dishwasher space and now I have much needed storage. The shade of grey is lighter than the rest of the cabinets which was disappointing but fixable.
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        Response from Hampton Bay Customer CareMar 15, 2024
        We are so sorry for the disappointment with your new Hampton Bay purchase. While this may be an easy fix, our Customer Care Team would like to learn more about what you've seen. We ask that you please reach out to us at (888) 578-4009 or homeproducts_cc@woodmark.com to discuss your concerns. HamptonBayRSI
        • Verified Purchase
        VALUE - Fine Cabinet for the Price
        I did a full rental house with these dove Gray cabinets. There have been no renter complaints and I was happy with the look. I probably would not hesitate to use them in my own house, but I don't assume they are of any high quality material.
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        Response from Hampton Bay Customer CareMar 8, 2024
        It is great to hear you are enjoying the value of your attractive Hampton Bay cabinetry! We hope you do so for a long time, and please have a terrific day. HamptonBayRSI
          • Recommended
          Had to fix minor problems with drawer
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          Response from Hampton Bay Customer CareMar 13, 2024
          We are sorry for the fixes you had to make, but we hope you were able to easily and quickly do so. If you have any issues going forward, please connect with us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for your feedback and for choosing Hampton Bay. HamptonBayRSI
          • Verified Purchase
          Poor quality. All cabinets were chipped in places
          It wasn't the delivery folks this time. Really poor QA done before packaging. HD knows this too as I returned one and they said at least half of the cabinets they get from this company (their subsidiary) is damaged and it frustrates the customer service team.
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          Response from Hampton Bay Customer CareFeb 29, 2024
          We understand how frustrating this was for you, and we are sincerely sorry for the issues you've encountered. Please know your Hampton Bay Customer Care Team is here to help you. We are available at (888) 578-4009 or homeproducts_cc@woodmark.com. We appreciate you making us your cabinetry choice, and we wish you all the best. HamptonBayRSI
            Never received one of them. I’m driving two hours away to finally get the cabinet myself.
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            Response from Hampton Bay Customer CareFeb 26, 2024
            We sincerely apologize for the frustrating experience you have had. Please be sure to contact our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com to discuss your replacement options. We appreciate you choosing Hampton Bay, and we wish you nothing but success in completing your project. HamptonBayRSI
            • Verified Purchase
            The quality of these cabinets does not equal the price. The drawer bottoms are not capable of much weight due to thin wood and no support. The same is true of the cabinet base floor. I needed to reinforce all of this to make them usable. They will work for my garage (with the added reinforcement), but I would never use these inside the house.
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            Response from Hampton Bay Customer CareFeb 14, 2024
            We are sincerely sorry for the issues you had with your Hampton Bay cabinet, Daniel. Please contact our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com, as we want to discuss your replacement options. Thank you for your review, and we look forward to hearing more from you. HamptonBayRSI
            • Verified Purchase
            Shelf inside is short
            We ordered 8 cabinets total for our laundry room. All arrived in good condition and look nice. However, be sure to check out the photos thoroughly--we were surprised to find that this particular side base cabinet's shelf inside is short--it doesn't extend from cabinet back to front. This short shelf limits storage.
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            Response from Hampton Bay Customer CareFeb 20, 2024
            We understand your frustrations, Jack. The half-depth shelving is intended to allow for optimal access to the interior of the cabinet while still providing storage towards the back of the cabinets. We hope that after those hiccups, you are now able to enjoy your new space. We appreciate you sharing this information with us, and we wish you nothing but the best moving forward. HamptonBayRSI
              • Recommended
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              Very good quality for the price.
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              Response from Hampton Bay Customer CareJan 26, 2024
              We are thankful you incorporated our Hampton Bay cabinet into your project! We hope you continue to adore that beautiful design and look, and we wish you all the best. HamptonBayRSI
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              Showing 1-30 of 1,246 reviews

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