Customer Reviews for Hampton Bay Universal Wink Enabled White Ceiling Fan Premier Remote Control
- Smart fan remote for use with Wink home automation system
- Compatible with most downrod style ceiling fans
- Controls fan with included remote or via the Wink App
Customer Reviews
Feb 27, 2019
1 Star Review
Rating provided by a verified purchaser
by
Feb 26, 2019
No. When connecting to power it did not work. ...
No. When connecting to power it did not work.
by
Response from THD-CSMar 11, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,
We are sorry to hear that the remote did not work for you. If you installed this remote in a fan that has pull chains, the fan must be set to high speed using the pull chain and the lights must be set to on before the remote will control the fan. Please call Hampton Bay customer service at 1-855-434-2678 and one of the team members will be able to get more information to help troubleshoot and resolve the issue."
Feb 26, 2019
Love this fan! Very quiet! Came with Light Blubs and they are very bright. Nothing bad to say abo...
Love this fan! Very quiet! Came with Light Blubs and they are very bright. Nothing bad to say about this fan.
by
Feb 26, 2019
have the wire remote antenna out about a inch but...
have the wire remote antenna out about a inch but remote still only works sporadically checked the remote wires and put in new batteries but still not any better
by
Response from THD-CSMar 11, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,
Sorry to hear that you are having this issue with the remote. We would suggest changing the dip switch settings in the remote and receiver to change the frequency. The remote may be experiencing interference from another device. Changing the frequency should resolve this issue. If the problem persists, please call Hampton Bay customer service at 1-855-434-2678 and one of the team members will be able to troubleshoot and resolve the issue."
Feb 19, 2019
Works great!
Works great!
by
Feb 19, 2019
Very easy to install, wires clearly labeled. Really like the light dim function where you have d...
Very easy to install, wires clearly labeled. Really like the light dim function where you have different light levels as long as you use dimmable bulbs. I use dimmable LED bulbs and it works great. I bought this to replace an older unit that died, so my biggest challenge was just to figure out how to find space to place the receiver. Functionally though, it works really great so far
by
Feb 17, 2019
This fan controller is only for those of you with the patience to install it. This is not a plug...
This fan controller is only for those of you with the patience to install it. This is not a plug an play setup.
I personally bought 5 of them, one for each of my fans in my house. I do not use a Wink Hub so i cannot speak to the reliability of the Wink Hub. I can however state that it also happens to be compatible with SmartThings Hub (This Device runs on Zigbee). However, it will only register as a Zigbee Dimmer at first until you add some Custom Handlers to the system... A quick search will help you out.
I have not experience any drop offs of the fan controllers while using SmartThings (other than the one i accidentally blew up...oops...not a manufacturing issue there).
Google Home integration is a little tricky, especially if there are multiple users in the home. Training will be required with this. I have had to set up custom routines for each of the users in my house to be able to control the 5 Fan modes, and the light.
In my opinion....it is worth the effort. Eventually, Google will be able to handle these devices better.
by
Feb 12, 2019
Easy to install. Wink set-up easy...
Easy to install. Wink set-up easy
by
Feb 12, 2019
I love the fans it was easy to assemble ...
I love the fans it was easy to assemble
by
Feb 12, 2019
Works good and easy to install
Works good and easy to install
by
Feb 7, 2019
Do not like thus remote. It is too small!
Do not like thus remote. It is too small!
by
Feb 7, 2019
1 Star Review
Rating provided by a verified purchaser
by
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Feb 5, 2019
5 Star Review
Rating provided by a verified purchaser
by
Jan 23, 2019
Hard to install. Could not install....
Hard to install. Could not install.
by
Response from THD-CSJan 29, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Sorry to hear that you could not install the remote. There is an installation video located on the product page (along with the alternate images) that details the installation step-by-step to assist in the installation process. The Hampton Bay customer service team is also available to help in any way. They can be reached by calling 1-855-434-2678."
Jan 16, 2019
The remote is very sophisticated, but easy to use. ...
The remote is very sophisticated, but easy to use. We will probably not use the features where we can turn on the fan/lights from off-site, but it is fun to know it is a possibility.
by
Jan 11, 2019
Very Good...
Very Good
by
Dec 26, 2018
I really like the breeze feature.
I really like the breeze feature.
by
Dec 26, 2018
Remote, as well a Wink integration, is totally unreliable. ...
Remote, as well a Wink integration, is totally unreliable. Fans don't respond to remote at times and are often offline in Wink, even within eyesight of Hub2. When they are online, Wink doesn't fetch the on/off status of the fan or light. Integration with Google Home is also very limited.
by
Response from THD-CSJan 3, 2019
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Sorry to hear that you are having this issue with the Wink remote. We would suggest resetting the receiver and repairing it with the Wink Hub. If the problem persists, please call Hampton Bay customer service at 1-855-434-2678 and one of the team members will be able to troubleshoot and resolve any issues with the remote. "
Dec 18, 2018
Took a while to get it to work and wink only see's it as a light and not a fan
Took a while to get it to work and wink only see's it as a light and not a fan
by
Dec 18, 2018
GOOD DESIGN. EASY TO INSTALL...
GOOD DESIGN. EASY TO INSTALL
by
Dec 9, 2018
Loses connection
Doesn't work very well. I bought 4 of them. What a waist of money
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Response from THD-CSDec 11, 2018
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Sorry to hear that you are having this experience with the Wink remote. Please make sure that the receiver's Wink antennae is located outside of the canopy. Also, please make sure that the Wink hub is within the recommended range of the fan. If the problem persists, please call Hampton Bay customer service at 1-855-434-2678 and one of the team members will be able to troubleshoot and resolve the issue."
Dec 4, 2018
Installation is can be very difficult depending on your fan. I have a Hunter fan and there was v...
Installation is can be very difficult depending on your fan. I have a Hunter fan and there was very little room for device inside the cowling and NO way to route the Wink antenna out of the cowling without completely uninstalling the fan and mounting bracket.
The real reason it gets only one star is that while the light control is Wink/Alexa compatible, the fan is not Alexa compatible. According to customer service, Alexa cannot discover the fan.
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Response from THD-CSDec 11, 2018
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Sorry to hear that you felt the installation was a bit difficult. The unit can be converted to being Alexa and Google compatible for fan control by adding the Bond Hub. The Bond hub acts as a translator between Alexa/Google and the fan's remote."
Dec 3, 2018
Not satisfied. Item displayed on the website as "frequently bought together" with a universal wal...
Not satisfied.
Item displayed on the website as "frequently bought together" with a universal wall control unit 1001 309 491. I bought the two together so that I could have two remotes, one by each of the existing switches that controlled the light / fan. One of those in the home entrance, and there is nothing there to make sure the remote is not taken across the room.
However, the universal wall control unit was not made for this device. WHY were they listed as "bought together"?
Plus, there is no mount available for the remote. If so, I could by two remotes and mount each close to were the existing switches were located.
It is important when using Wink products to also be able to just use a switch to operate the device. Specifically, Alexa does not respond well when the house if full of people. Who wants to find their phone just to turn off the light or fan?
I think it would be a good product if I can replace the switch with a compatible remote and purchase a second compatible remote if needed. What I wanted was Wink enabled, my phone is a fine remote, and two "switch replacement" remotes.
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Response from THD-CSDec 11, 2018
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, Sorry to hear about your experience. The wink remote control is compatible with the universal wall control (1001 309 491) as long as the dip switch settings in the remote, wall control and receiver are all set to the same settings. While the remote does not include a cradle, many customers have used a small piece of Velcro to hold the remote near the wall switch when not in use. If you have any other issues with the remote, the Hampton Bay customer service team can be reached at 1-855-434-2678 to help troubleshoot and resolve any issues."
Nov 27, 2018
The remote works well but we haven't had enough time to experience all of its features. One issue...
The remote works well but we haven't had enough time to experience all of its features.
One issue that should be looked at is the clearance within the mounting bracket for the wink controller and the downrod assembly. Had trouble mounting the wink because of all the wires that needed to be hooked up and then pushed back into the box - had to actually use the old down rod assembly unit since is was 1/4 shorter and gave just enough room to assemble everything.
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Response from THD-CSDec 5, 2018
"Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We're happy to hear that the remote is working well. The remote receiver is designed to be a snug fit in the mounting bracket to ensure the receiver does not move around during operation. The most import thing to note when installing the receiver is that the ball must be seated properly in the mounting bracket. If the ball is not seated properly, the available space will be decreased making for a tighter fit."
