Purchased this fan to install in a brand new house we just moved into. Also purchased another Hampton Bay fan that was much cheaper, and experienced similar issues, but that fan is fine.
This fan: Opened a factory sealed box, and it was missing the downrod. Yeah, yeah, I know I'm supposed to call Hampton Bay before returning the item to the store, but I was not interested in dealing with that nonsense. Returned it to the store, and got another of the same fan. Opened this one up, and the interior Styrofoam was destroyed and falling apart inside. No big deal, I'll still install it. After I started installing, I noticed the fan housing itself was dented on one side. Lame... Do I return it or keep installing? I decided it wasn't a big deal, and continued with the install. Got the fan hung, and to the point where I was about to install the light. Of the 3 screws that are for the top of the light housing, one had a completely stripped head, and another had been overturned into the screw hole, stripping the screw and hole, and making it impossible to remove the screw. A bit of work and I got both screws out... Screwing one back in made it clear it would not keep the housing tight. I started thinking about backing out of this install and taking the fan back, but I decided to proceed anyway. I got the rest of the fan together, and it looked great assembled. OK, now turn on the fan. Hey, look a little bit of a wobble. No problem, most fans have a little wobble, and it's usually easy to get rid of. After going through every step of the balancing process, the fan was so unbalanced, it caused the upper mount to squeak, and the light chain to clank on the inside of its channel, with each rotation of the fan. Very annoying. After spending nearly 30 minutes just attempting to balance the fan, and having no success, the light fixture started to come loose because of the stripped screw holes. At that point, I gave up, pulled the fan down, packed it back up, took it back to Home Depot, and returned it. I swapped out out for a non Hampton Bay fan that is now installed and works perfectly. It's obvious these fans are manufactured in China, because they are piles of junk with poor workmanship. Personally, I'll never purchase another Hampton Bay fan, as long as I live because of this experience.
Looks Great, Nice Design
poorly made, low quality of materials, awful packaging, missing parts