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Customer Reviews for HearthSense 24 in. 55,000 BTU Match Light Mountain Oak Vented Natural Gas Log Set

Internet #313801003

Model #140320

Store SKU #1005579900

  • U-burner chassis with multiple rows of flames for real-like look
  • Features hand-painted ceramic logs for a realistic effect
  • Radiating embers create a warm glow for a classic ambiance

Customer Reviews

  • 4.5
    out of 170 reviews
  • 90% recommend this product
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Showing 1-30 of 170 reviews
Well packaged. Looks great better than most at half the...
Well packaged. Looks great better than most at half the cost.
by
  • Verified Purchase
Very happy with the look and performance of the log...
Very happy with the look and performance of the log set.
by
  • Verified Purchase
Excellent delivery from Home Depot! I didn’t measure my fireplace...
Excellent delivery from Home Depot! I didn’t measure my fireplace before ordering it so I returned it and I will have to order another one once it’s back in stock.
by
  • Verified Purchase
Looks amazing, easy to install. For the price, you...
Looks amazing, easy to install. For the price, you cannot beat this. The wood looks realistic enough, so happy.
by
  • Verified Purchase
Execellant match light fireplace.
Excellant match light fireplace. Placed new fireplace on and off key in floor near fire place. You need a fireplace key with this type of match light fireplace for safety since there is not a pilot light. Looks beautiful. Would recommend to anyone. Much easier to light vs one with a pilot light.
by
    • Recommended
    Really great fire logs. Easy to get started, and they...
    Really great fire logs. Easy to get started, and they look great with the “ glowing embers”.
    by
      Ok, not perfect
      Good quality log set, the only issue I have is the space between the front and back logs is too big, making it look bit empty and fake. It would be better to have another internal log for flames to wrap around.
      by
      • Verified Purchase
      2 found this review helpful
      Amazing addition to our fireplace. Should’ve done it sooner! Installed in...
      Amazing addition to our fireplace. Should’ve done it sooner! Installed in half an hour
      by
        Valve Difficult to Open!!
        The gas logs work fine but the valve is very hard to turn. This creates and issue because the valve has to be turned a good bit before the valve is opened enough to light. It takes to people to light safely because it takes both hands to turn the wall valve. Once we get it lit the logs work just fine.
        by
        • Verified Purchase
        Excellent Fireplace Kit! Easy to setup and comes with everything...
        Excellent Fireplace Kit! Easy to setup and comes with everything needed!!
        by
          I have not had it installed yet. All plumbers...
          I have not had it installed yet. All plumbers are back logged. It is still in the box unopened. I am sure I will love it once I can get someone to install it.
          by
            Easy to put together. Looks amazing. I wish it...
            Easy to put together. Looks amazing. I wish it had more flames
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              by
                Very pleased with these logs....
                Very pleased with these logs.
                by
                  Defective
                  I received a gift of a HearthSense log heater. Licensed plumber installed. Won't light. Plumber says it's defective. Factory won't help. Home Depot take heed.
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                    by
                      It's easy to install ! The log loom nice and...
                      It's easy to install ! The log loom nice and real but the flame it's to weak I hope you guys can make a better flame in the future!
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                          by
                            Awesome. It's all set up and works just right. This...
                            Awesome. It's all set up and works just right. This is the best gas log set ever!!
                            by
                              I needed LP logs and this was the “buy together”...
                              I needed LP logs and this was the “buy together” recommendation. When it arrived I called customer service and was told to return them and they gave me a sky to order the correct product - it was the same product. No LP conversion kit available.
                              by
                              • Verified Purchase
                              MUCH MUCH BETTER THAN I THOUGHT. ONLY THING THAT NEEDED...
                              MUCH MUCH BETTER THAN I THOUGHT. ONLY THING THAT NEEDED CHANGE WAS THE HOSE HOOK-UP I HAD TOO FIRE PROOF SPRAY PAINT IT BLACK SO IT WOULD NOT BE SEEN.
                              by
                              • Verified Purchase
                              Great product. Installed for a customer and she was very...
                              Great product. Installed for a customer and she was very happy with it
                              by
                              • Verified Purchase
                              Easy install. Works/looks great...
                              Easy install. Works/looks great
                              by
                              • Verified Purchase
                              Good price, looks very good, assembly was a little challenging because I had to switch value to o...
                              Good price, looks very good, assembly was a little challenging because I had to switch value to other side...definitely recommend.
                              by
                              • Verified Purchase
                              • Recommended
                              Awesome logs!! These put out a lot of heat which...
                              Awesome logs!! These put out a lot of heat which was exactly what we needed to heat our downstairs without roasting upstairs with the furnace! I highly recommend!!
                              by
                              • Verified Purchase
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              • Verified Purchase
                              Fit perfect. Looks very good. Really like the product. With the fire on it looks real.
                              Fit perfect. Looks very good. Really like the product. With the fire on it looks real.
                              by
                              • Verified Purchase
                              • Recommended
                              by
                              • Verified Purchase
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              • Verified Purchase
                              Showing 1-30 of 170 reviews

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                              Log Size (In.)

                              24

                              24

                              30

                              24

                              Fuel Type

                              Natural Gas

                              Natural Gas

                              Natural Gas

                              Natural Gas

                              Included

                              Gas Connection Kit, Log Grate, Vermiculite

                              Gas Connection Kit, Log Grate, Vermiculite

                              Gas Connection Kit, Log Grate, Vermiculite

                              Gas Connection Kit, Log Grate

                              Features

                              Glowing Embers

                              Glowing Embers

                              Glowing Embers

                              Decorative, Glowing Embers, Venting Required

                              Material

                              Ceramic

                              Ceramic

                              Ceramic

                              Concrete