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Customer Reviews for Home Decorators Collection Ackerly 52 in. Indoor/Covered Outdoor LED Matte White Ceiling Fan with Light Kit and Remote Control

Internet #301160202

Model #56012

Store SKU #1002316434

Customer Reviews

  • 4.6
    out of 770 reviews
  • 82% recommend this product
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Showing 1-30 of 770 reviews
this fan is poorly made
I purchased this fan 13 months ago and used it less than a dozen times. It is installed on a covered lanai. I was sitting on the lanai and out of nowhere a blade broke off. When i say broke off, I mean the particle board blade broke. Luckily it hit the floor and didn't hurt anyone. This fan is simply made of cheap material. Home Depot should be embarrassed at selling this low quality product. DO NOT PURCHASE.
by
    Love Them
    I love all the different features that come with these fans. they put out a good amount of circulation. I like that the fans can be set to automatically turn off in case you forget. a very simple to install. I've only had them a week so I can't speak for the longevity of them. but I paid $119 for these on sale. I installed three of them and it's nice that they have different frequency settings for the remote so they can all be used independently.
    by
      • Recommended
      Windy night broke blades
      The fan is very nice looking and works well. On a windy night recently - 2 blades broke off and there is no warranty for weather so either I will need to buy a new fan or fan blades (so far no luck with customer service to get them) They are made of pressed wood so be careful if you are installing anywhere that you might have weather.
      by
      Response from Home Decorators ExpertApr 4, 2023
      We are sorry to hear that you had this issue. Replacement blades can be ordered by calling Home Decorators Collection customer service at 1-800-986-3460. HomeDecoratorsCollection
        • Recommended
        Junk
        Bought 4 of these in brushed nickel for a covered porch and deck. They began to rust 5-6 months. Sent pics and proof of purchase to manufacturer no response…crickets Spend your money elsewhere.
        by
        Response from Home Decorators ExpertJan 4, 2023
        We are sorry to hear that you had this experience. We do not have any record of this issue. One of customer service specialists will be reaching out to you via email to resolve the issue. HomeDecoratorsCollection
          Not for outdoor use, terrible blade design
          Purchased 6 of these 2 yrs ago for covered outdoor use. We live in AZ. We get some wind, but by no means tornado/hurricanes. 5 blades have completely broken off and another 5 are just barely hanging on, all broken at different times just from normal weather. Initially, they sent a 5 pack warranty replacement, which has kept them going but when I went to call for more, "not covered when broken by wind". And replacements are $24 per blade.
          by
          Response from Home Decorators ExpertNov 7, 2022
          We are sorry to hear that you had this issue. Please call Home Decorators Collection customer service at 1-800-986-3460 and ask to speak to a manufacturer's representative. The manufacturer's representative will be able to resolve the issue. HomeDecoratorsCollection
            2 found this review helpful
            Rusting after a year
            Purchased and had it installed and 14 months later the motor housing and ring protecting the light are rusting. I’m being told it’s over 3 months so nothing they can do. This is supposed to be an outdoor fan. I want my money back. I don’t want a replacement as I already paid for install of a defective product.
            by
            Response from Home Decorators ExpertJun 27, 2022
            We are sorry to hear that you had this issue. Unfortunately, due to varying climatic conditions, the finish is not warrantied against rusting, tarnishing or pitting. HomeDecoratorsCollection
              2 found this review helpful
              ...
              by
              • Verified Purchase
              Beautiful and functional
              A family member recommended this ceiling fan. I bought one for my home office and one for my bedroom and I just love it. It’s so quiet, produces a good amount of air, gives off great light, is dimmable and the price is great! I also love that it’s remote controlled vs having pull strings. You can also still control this with the light switch.
              by
                • Recommended
                4 found this review helpful
                This fan puts out no air. I didn't know that was possible. It's an outdoor fan so surely it's sup...
                This fan puts out no air. I didn't know that was possible. It's an outdoor fan so surely it's supposed to be designed for that. It's installed in the ceiling of my covered porch which is set back from any breeze (why I have the fan). My porch is only 10x12 and it's a 52" fan so it should be plenty adequate. There is no reverse switch as I thought surely that was the problem. I haven't tried to return it because it would be such a pain and expense to uninstall it and have a new one installed, though I may still try that. I paid $150 for this fan plus installation. All a waste. It's no better on high speed plus it wobbles and makes a terrible noise. Very disappointed.
                by
                Response from Home Decorators ExpertJun 23, 2021
                We're sorry to hear that you are having this issue. The fan does have a reverse switch located under the motor collar cover on the top of the motor housing as shown in the installation video on the product page (fast forward to the 20:00 mark) and as shown in the user manual on page 14. The fan may be operating in the reverse direction. The fan is designed for use in areas of 12ft x 12ft to 18ft x 18ft. Installing in a smaller are may negatively impact the fan's performance. When properly installed, the fan should operate quietly and wobble-free. Please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to assist in troubleshooting any of the issues you may be experiencing. HomeDecoratorsCollection
                  6 found this review helpful
                  Screened Porch Fan Addition
                  Was packaged well and easy to install. The HD video was extremely helpful and helped an old man who does not like to read and following directions!!!
                  by
                    • Recommended
                    Rusts Prematurely
                    Never got wet. Less than 3 years old. Customer service hung up on me TWICE. Not a quality product.
                    by
                      8 found this review helpful
                      Easy purchase and installation. Looks great. Works great. 1 with long downrod needed balance kit....
                      Easy purchase and installation. Looks great. Works great. 1 with long downrod needed balance kit. Manufacturer supplied one, no charge.
                      by
                      • DIY
                      • Verified Purchase
                      1 found this review helpful
                      Great outdoor fan and light combo. It’s low profile and...
                      Great outdoor fan and light combo. It’s low profile and modern design look great. Love the remote too. Price was good.
                      by
                      • Verified Purchase
                      Very bright LED Light
                      Install was quick and easy. Looks great. One thing I was surprised about: the remote did not come with a wall holder. The LED light is extremely bright. I am looking into replacing the bowl to dim it a bit. We have this in our bedroom and it is blinding. Also, the fan does shake when on high and makes a very annoying noise.
                      by
                        • Recommended
                        9 found this review helpful
                        broken blade
                        Bought two of these exact fans. We had a little wind this weekend and one of the blades snapped right off. Never seen that happen before. I need to order one blade now
                        by
                        Response from THD-CSJul 29, 2020
                        Dear Valued Home Depot Customer, we're sorry to hear that the blades broke. Please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to send you a replacement.
                          • Recommended
                          7 found this review helpful
                          This is a wonderfully quiet fan. The sound of my cat walking on the carpet wakes me up sometimes ...
                          This is a wonderfully quiet fan. The sound of my cat walking on the carpet wakes me up sometimes but I can sleep with this fan on the highest speed above my head without a problem. I don’t have AC so it is so nice that the high speed puts out a great breeze. The light dims from very bright to soft lighting. I love having a remote so I’m not having to pull chains or guess what speed the fan is. It was easy to assemble and install. We did have to do it twice because we forgot the ring to hide the top screws the first time. Don’t forget that part, it does look better with it on. The warm white color blends in great with the ceiling so the fan isn’t obtrusive. Just does its job and feels great.
                          by
                            • Recommended
                            6 found this review helpful
                            Beautiful and efficient, we put it on our out door, screened in porch. I highly recommend it.
                            Beautiful and efficient, we put it on our out door, screened in porch. I highly recommend it.
                            by
                            • Verified Purchase
                            • Recommended
                            3 found this review helpful
                            Product looks nice, fairly easy to assemble, and.the LED is bright. My only complaint would be th...
                            Product looks nice, fairly easy to assemble, and.the LED is bright. My only complaint would be the shatter proof globe is plastic and gives it a cheap feel but for only 130$ it's a nice fan.
                            by
                            • Verified Purchase
                            • Recommended
                            6 found this review helpful
                            It look great on my patio
                            It look great on my patio
                            by
                            • Verified Purchase
                            • Recommended
                            2 found this review helpful
                            The product was easy to install as long as you follow the directions. I added the remotes which w...
                            The product was easy to install as long as you follow the directions. I added the remotes which were Google Assistant enabled. I had some problems installing the fans to the the Bond app but after several attemps, it finally worked after using the designated Pin numbers (which were located on the instructions for each fan). I decided to puchase 12” down rods rather than the enclosed 6” down rod.
                            by
                            • Verified Purchase
                            • Recommended
                            4 found this review helpful
                            Beautiful. Quiet. Good airflow and efficiency.
                            Beautiful. Quiet. Good airflow and efficiency.
                            by
                            • Verified Purchase
                            • Recommended
                            2 found this review helpful
                            These fans look amazing and are the perfect addition to my outdoor space!
                            These fans look amazing and are the perfect addition to my outdoor space!
                            by
                            • Verified Purchase
                            • Recommended
                            2 found this review helpful
                            Quiet, modern attractive fan
                            Our master bedroom was finally getting a face lift motivated by being home alot & needing things to do due to Coronavirus, & a new more modern fan was needed. Chose the fan online, so hadnt seen it in person & after looking at a lot of fans on multiple websites (!), based on the pictures & reviews on Home Depot website, we went with the brushed nickel option for this one - it was a perfect choice! The fan is an attractive, modern, quiet fan that has 3 good speed options that all seem to circulate air well & the very useful ability to dim the light rather than it just be either on or off. My husband managed to install it in about an hour or so with not too many issues (although he did say the instructions that came with it arent the greatest but the installation video on Home Depot website is helpful). Only real installation snag he had was because we have a sloping ceiling in our bedroom we had to also purchase a 12" downrod, & weirdly the screw that came with actual fan rod was too big to go through the corresponding hole in the longer downrod so he had to find another screw to use (would have thought the hole in the downrod that is recommended for this fan would have been same size so it all fits together easily - but no big deal, he sorted it pretty easily). As some others have mentioned, it is a shame the cover for the light is plastic, but tbh when it's up on the ceiling you cant really tell. Pleased we went with this 1 & it compliments our newly decorated room perfectly.
                            by
                              • Recommended
                              6 found this review helpful
                              Light is BRIGHT!
                              Great price, nice look, easy install. I thought I’d love the ease of the integrated light, but holy cow its bright!! I installed it in my screened porch
                              by
                                • Recommended
                                4 found this review helpful
                                Very easy to install. Replaced fans that were remote control only and hated them..Everytime you ...
                                Very easy to install. Replaced fans that were remote control only and hated them..Everytime you flipped a switch the wrong thing turned on or off. These are SILENT. I was worried about them not giving off enough light as the last ones were LED aslo. These are SO much better and give plenty of light in the kitchen.We initially bought 2 and after getting them up that evening went back the next day to get the 3rd for the front room since it is all open space. Highly Recommend them! They are also very nice looking and easy to clean. Excuse the stairs and table--we are renovating with other Home Depot Products.:)
                                by
                                • Verified Purchase
                                5 found this review helpful
                                The fan was defective. The light worked but the fan didn’t. I had to pay an electrician to instal...
                                The fan was defective. The light worked but the fan didn’t. I had to pay an electrician to install it only to be disappointed when it wouldn’t turn on. I love the look but now have to take it down to return it and then pay an electrician again to reinstall a new fan. I’m very disappointed in this product. It looks great but didn’t work.
                                by
                                Response from THD-CSMay 4, 2020
                                Dear Valued Home Depot Customer, we're sorry to hear that you had this issue with the fan. Before returning the fan, we would suggest checking to make sure that the fan is correctly wired to the house wiring. There is a complete installation video on the product page (located with the alternate images) that shows how the wiring should be connected. If that doesn't resolve the issue, before uninstalling and returning the fan, please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to help troubleshoot and resolve the issue.
                                • DIY
                                • Verified Purchase
                                Works as advertised. Relatively easy to install: the installation video helped a lot.
                                Works as advertised. Relatively easy to install: the installation video helped a lot.
                                by
                                • Verified Purchase
                                • Recommended
                                1 found this review helpful
                                Nice looking fan easy to install
                                Nice looking fan easy to install
                                by
                                • Verified Purchase
                                • Recommended
                                1 found this review helpful
                                Awesome outdoor fan/light
                                I just installed two fans to replace older ones so outlets were already established. I bought the remote units. I had separate switches for fan and light so I had an educated guess which wire not to use. Instructions are decent but couldn’t find the install video link so all I could find was an install video not covering remote fan option. All parts were accurate in both boxes. I didn’t use power extender or flush mount gasket. I’ve installed 10 fans so I’m comfortable with hiccups but didn’t have any. Only frustrating issue was wiring so the remote control fit easily. Total time to install was 2.5 hrs for 2 units. Fans are quiet. Enjoy the speed and air movement. LED lights are bright! Great fans. Highly recommended. Both of mine are set up on one remote- about 25’ apart and work well through silver lined AZ windows. Only complaint is no wall storage holder for the remote.
                                by
                                  • Recommended
                                  2 found this review helpful
                                  Fantastic Fan
                                  Looks great in our bedroom and gives off a nice breeze. The LED light is dimmable which is so nice when I get up in the middle of the night with the baby. I stuck the remote with a command picture strip and it's next to the bed which is convenient and always easy to find. It's pretty quiet and with the integrated lighting, there's no weird shadows from light bulbs. I love it
                                  by
                                    • Recommended
                                    2 found this review helpful
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                                    Recommended Room Size

                                    Large Room (400 sq. ft.)

                                    Large Room (400 sq. ft.)

                                    Large Room (400 sq. ft.)

                                    Large Room (400 sq. ft.)

                                    Mounting Type

                                    Angled Mount, Downrod Mount, Flush Mount

                                    Angled Mount, Downrod Mount, Flush Mount

                                    Angled Mount, Downrod Mount

                                    Angled Mount, Downrod Mount

                                    Blade Span (in.)

                                    52 in

                                    52 in

                                    54 in

                                    52 in

                                    Number of Blades

                                    5

                                    5

                                    3

                                    5

                                    Features

                                    Dimmable, Quick & Easy Install, Reversible Rotation, Twist & Lock Shade

                                    Click & Lock Blades, Quick & Easy Install, Remote Control Compatible, Reversible Rotation, Twist & Lock Shade, Wall Control Compatible

                                    Dimmable, Quick & Easy Install, Reversible Rotation, Twist & Lock Shade

                                    Dimmable, Quick & Easy Install, Reversible Rotation, Twist & Lock Shade