Customer Reviews for Home Decorators Collection Bentley II 18 in. Indoor/Outdoor Natural Iron Oscillating Wall Fan

We appreciate your feedback regarding the 18" Bentley II ceiling fan, and we apologize for any inconvenience caused by the size discrepancy.

We understand that the size of the fan was not as expected, and we sincerely apologize for any confusion. To assist our customers in making informed decisions, we provide detailed product specifications, including the assembled dimensions, on our website. We regret that this information may not have met your expectations.

If you have any further questions or concerns, please don't hesitate to contact our customer service team at 1-833-433-2671. We are committed to addressing your needs and ensuring a positive experience with our products.

Thank you for bringing this to our attention, and we appreciate your understanding.

We're truly sorry to hear about the issue you encountered with your Bentley II ceiling fan, and we appreciate you bringing this to our attention. We aim to provide products of high quality, and it's disheartening when they don't meet your expectations.

The oscillation issue you described, where you could hear a plastic mechanism rattling, is certainly not the experience we want for our customers. However, we'd like to assure you that this problem is covered by the lifetime motor warranty for the Bentley II ceiling fan.

To address this situation, please reach out to our customer support team, who will guide you through the warranty claim process. They can assist you in getting the necessary replacement parts or addressing the issue with your fan's motor.

Our goal is to make sure you have a fully functional Bentley II ceiling fan that provides the comfort and performance you expected. We appreciate your patience, and your feedback is essential in helping us improve our products.

Thank you for choosing the Bentley II ceiling fan, and we're committed to ensuring that you have a more positive experience with our product in the future. Please contact our customer support team at your earliest convenience to get this matter resolved.

We appreciate your review, we are sorry to hear the oscillation functionality did not meet your expectations. Our manufacturing team will continue to work to further improve the design of the oscillation function.