The product itself is an attractive lanterns, and is easy to install.
Unfortunately, the quality control needs to improve. On my original order of 5 lanterns, the holes on one's "arm" did not line up with the lamp top cover. I had to return it and reorder a replacement. When the replacement arrived, it obviously had been someone else's return, as the arm and the hardware bag were missing. The top lid's tab was torn off.
I called customer service, as per the instruction booklet, and found out that they did not stock, nor could they order, the replacement parts. My only other option is to return the lamp, and place a third order.
Regardless, I do wish to mention that the service representative, Taquana, was friendly and professional during our conversation.
A second issue is with the provided lock nuts that are used to fasten the lantern to the wall. Most worked fine, but, one would not hold in place. I wound up using a #8-32 nylon lock nut, which I had in my tool drawer. Frankly, it holds much better than any of the ones provided. Though the color does not match, I used it on one of the lamps that is less visible.