I bought this for my wife as a Christmas gift as she has been wanting one for some time. She love...
I bought this for my wife as a Christmas gift as she has been wanting one for some time. She loves it and uses the heater almost everyday.
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Verified Purchase
Recommended
Nov 24, 2020
Adds a warm, cozy ambience but crappy fake wood.
Assembled myself, lots of little pieces. Was inimidated at First but actually only had to disassemble one piece cuz I had it backwards. Disappointed in quality of cheap material as it cracked I put Two of the pins in. Does make room feel cozy. Not alot of heat output but it is infrared so it's a different type of heat. Glad they supply a colored pen to fix blemishes. Overall I'm happy as I didn't want to spend over $300.
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Recommended
3 found this review helpful
Nov 22, 2020
A great fireplace and TV stand
Using this stand to fit a 60" TV and 8" x 24" speaker.
The packaged box is fairly large, considering the size of this unit.
As other users commented, this unit comes with a lot of pieces and parts.
The number of pieces and parts help make this unit a solid build, and the fireplace is warm, but not in your face warm, either.
Note: the opening from the front (or rear) of the media shelf (center console) is just under 6", but the cavity of this shelf is over 9". A friend of mine and I did some cosmetic surgery in the back by sawing a few inches to give my speaker the needed clearance to insert. I enclosed the picture to help appreciate the color of the Vintage Warm Oak.
I knocked off one star, because although the unit still meets my needs (for the large speaker), I would like to see more options of bigger media consoles in the middle (there aren't any).
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Recommended
2 found this review helpful
Nov 20, 2020
I suggest that 2 people put this unit together as it's heavy and time consuming otherwise.
I only rate this product average on all levels for the following reasons. Although it's a grade of wood used which is quite heavy once assembled it's color is not a stain but a very thin layer of laminated wood which will scratch very easily and even peel if you aren't very careful during assembly.
If you are not familiar with the assembling of wood projects I highly suggest that you use the wood glue for the dowels on both ends or the unit will be very unstable, and also let it set for a day before moving it to where you which to place it or put a larger model big screen upon it.
It states that it has spaces for cords/other connections but the only one is the within shelf above the electric fireplace. If you wish to store other components in the side doors/cabinets you will have to make your own openings.
Last of all if you wish to just use the display of the fireplace logs burning you cannot do this without turning on the heat as well which I was not pleased with as I didn't need it to heat a room.
Overall it looks decent and serves the purpose of what I purchased it for which was having a 70" big screen placed on top as well as store other various components within it but I dislike the laminate as I stated above.
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3 found this review helpful
Nov 18, 2020
Took forever to put together, but well worth it.
Let me first say, please be patient and plan at least 2 to 3 hours of build time, and it is beyond heavy. With that being said, once we finished building this, it was well worth it. The simulated flame is in my opinion the best of the other options Home Depot had, and it heats the bedroom up perfectly. My only two issues are that you will definitely need to purchase wood glue, as the two tubes of glue that come with it are not enough to complete the build. Also a drill with a snail drill bit is a must for attaching the cover in the back. Unfortunately the manufacturer did not drill out enough pilot holes for the screws. 50 inch Vizio shown in image.
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Recommended
3 found this review helpful
Nov 3, 2020
Fan makes a loud noisy when it kicks on
I loved this tv stand until we turned it on the fireplace started making a loud noise every time it kicked on.
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1 found this review helpful
Nov 2, 2020
Missing part
The box was missing the very 1st piece I was instructed to began with. Labeled M in the diagram. It was extremely disappointing to take all the parts out of the box only to find a part missing. Hopefully the manufacturer rectified this issue QUICKLY!!
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Response from Supplier Product ExpertNov 4, 2020
Hello LaShun. Thank you for choosing our product. We regret to read about your experience and apologize for any inconvenience. Please contact customer service at 1-800-986-3460 to obtain more information and assist you further. We hope to be able to improve your experience real soon.
2 found this review helpful
Oct 24, 2020
Beautiful
I have a large living room that was always cold. The heater does a great job heating the room. The unit is very heavy but was not difficult to put together. Yes it took a while but I was able to do most of it by myself. Love it
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Recommended
6 found this review helpful
Oct 4, 2020
Defective parts
Product weighs 157lbs therefore it’s very frustrating to load, unload, and find defective parts. The only options you have is to undo what you have put together and take it back to the store for a refund or contact the manufacturer. I wish I could give less than zero. My husband had shoulder replacement two years ago and this was a strain and major disappointment. Home Depot please reconsider doing business with this manufacturer.
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Response from Whalen Product ExpertOct 6, 2020
Hello Marie. We are sorry to read about your experience with our product and apologize for any inconvenience we may have caused you. We hope you allow us the opportunity to rectify this experience and contact Customer Service at 1-800-986-3460 to assist you with replacement parts, rather than having to go through the hassle of a return. Thank you again for your feedback and we hope to improve your satisfaction with this purchase.
8 found this review helpful
Sep 17, 2020
Elegant looking and top quality
this thing is nice for $300. Its really heavy, I mean REALLY heavy. The quality and instructions were great. It puts out cozy heat and is very quiet. The only drawback is that it took me about 3 hours or so to put it together but thats why its only $300. Totally worth the effort (and I've owned many)
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Recommended
11 found this review helpful
Mar 23, 2024
Great unitl it started to smell
Just got ours set up December. We run it maybe a few times a week for a few hours at a time. Just had it on for less than an hour and it smells like plastic melting. The thermostat is always set at 72 so it just stays comfortable in our basement.
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Jan 21, 2024
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Verified Purchase
Jan 18, 2024
Junk
Won’t heat a 16 x12 room. It’s good for running up your electric bills. Triple. Says heats 1000 sq ft . lol definitely doesn’t.
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Response from Supplier Product ExpertApr 5, 2024
We are sorry to read that you were not satisfied with the heater. The heater delivers the maximum heat obtainable from one plug-in. It is intended to be used as supplementary local heating, not as the only heat source.for a large area.
Jan 17, 2024
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Verified Purchase
Jan 11, 2024
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Verified Purchase
Jan 10, 2024
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Verified Purchase
Jan 10, 2024
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Verified Purchase
Jan 3, 2024
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Verified Purchase
Jan 3, 2024
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Verified Purchase
Jan 3, 2024
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Verified Purchase
Dec 27, 2023
It's a nice piece of furniture but does not heat like advertised
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Response from Supplier Product ExpertFeb 10, 2024
Hello HomeDepotCustomer, thank you for purchasing our product and for taking the time to provide your feedback. Please contact our Customer Service department at 1-866-942-5362 to obtain more information and assist you further. We hope to hear from you soon and improve your satisfaction with this purchase!
Verified Purchase
Dec 27, 2023
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Verified Purchase
Dec 27, 2023
It looks nice, and has good flame effect and heat ouput for the price. We got it on sale for Black Friday, but I probably wouldn't pay full price for it.
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Verified Purchase
Dec 20, 2023
Console is not wood, imitation wood look alike.
Assembly is more like 4 hours with two people, heater flames not very bright on high, I would not recommend purchase if your expecting wood finish.
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Response from Supplier Product ExpertFeb 9, 2024
Hello EAF, we regret to read about your experience with our product and appreciate you taking the time to bring this to our attention. We will share this with our Product Development and QC teams for review and improvement of our product. Please contact Customer Service at 1-866-439-9800 to obtain more information and assist you further.
Verified Purchase
Dec 20, 2023
So far everything is working great. Only thing was during the process of putting this thing together some of the holes on the back for the rear panel did not line up where they were supposed to correctly and after screwing the screw in it chipped the inside of the cabinet up pretty good on both sides at the bottom.
The delivery was a horror show and for now I cannot ever seeing myself use home delivery from Home Depot ever again.
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Verified Purchase
Dec 13, 2023
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Verified Purchase
Dec 6, 2023
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Verified Purchase
Dec 6, 2023
This is beautiful! Fairly easy to assemble alone, well- packed with no shipping damage, shipped quickly and easy-to-follow instructions. It's perfect!
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Verified Purchase
Nov 30, 2023
We are very happy with the quality of the entertainment center and fire place heater.
It went together quite easy. Nice having a little extra heat.
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Verified Purchase
Nov 19, 2023
I need simbidy to help me assembly the fireplace. Any recomendations??