Customer Reviews for Home Decorators Collection Ellard 52 in. LED Brushed Nickel Ceiling Fan with Light Kit

We're genuinely sorry to hear about the issues you've encountered with your 52" Ellard ceiling fan. Your experience certainly doesn't reflect the quality and performance standards we aim to uphold.

It's concerning to hear about the crackling sound coming from the motor of your new fan. We understand how disruptive this can be, especially when it affects your ability to rest comfortably.

Please know that the motor of the Ellard ceiling fan is covered by a lifetime warranty. We encourage you to reach out to our dedicated customer service team at 1-877-902-5588 as soon as possible to discuss the issue further and explore available solutions. Our team will be more than happy to assist you with troubleshooting the problem or arranging a replacement under warranty.

Regarding the installation experience, we apologize if it did not meet your expectations. We strive to provide clear and comprehensive installation instructions to ensure a smooth setup process. If you encountered any difficulties during installation, we're here to help address them and provide guidance.

We understand that you may have disposed of the original packaging, but rest assured, we will do our best to assist you with your concerns. Please don't hesitate to contact us so we can work towards resolving the issues you've faced with your Ellard ceiling fan.

Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to ensure your satisfaction with our product.

Thank you for providing feedback on your experience with the Ellard 52" Ceiling fan. We're sorry to hear about the challenges you've encountered during the installation, and we appreciate the opportunity to address these concerns.

Regarding the mounting ball assembly screw, we would like to clarify that it is not intended to go through the second portion of the threads when the mounting bolt is in place. The screw is designed to secure against the side of the downrod as it was originally received in the box. Attempting to force it through both portions of the threads may lead to issues such as bending or stripping, as you've described.

We are concerned that the bolt may have been slightly bent during the installation process, which could compromise safety and performance. For your safety and satisfaction, we strongly recommend contacting our customer service team at 1-833-433-2671 to order a replacement mounting bolt. Additionally, if you are experiencing noise issues on high speed, our customer service team would be happy to assist you in troubleshooting and addressing this matter.

We appreciate your understanding and the opportunity to assist you further. Our goal is to ensure that your experience with the Ellard 52" Ceiling fan meets your expectations, and we are committed to resolving these concerns promptly.

Thank you for bringing this to our attention, and we look forward to assisting you. Video instructions for installing the downrod can be found on the manufacturer's website here: https://www.tal-usa.com/pull-chain-fan-list/52-ellard