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Customer Reviews for Home Decorators Collection Highland 50 in. Freestanding Faux Stone Electric Fireplace TV Stand in Gray with Mantel

Internet #301318763

Model #103058

Store SKU #1002341383

  • Faux stone for a natural look at a fraction of the cost
  • Features a rich trim and mantel for contrast
  • Infrared heat provides the look of fire and great warmth

Customer Reviews

  • 4.7
    out of 651 reviews
  • 93% recommend this product
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Showing 1-30 of 651 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from Product SpecialistJun 15, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from Product SpecialistJun 12, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
We get so many compliments, and I love that we...
We get so many compliments, and I love that we can display the fire without using the heat. The faux stone looks very realistic, and is a great addition to our living room!
by AF
Response from Product SpecialistJun 12, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Literally took it out of box and placed it up against the wall. Beautiful electric fireplace. Ver...
Literally took it out of box and placed it up against the wall. Beautiful electric fireplace. Very pleased with purchase.
by Romero4
Response from Product SpecialistJun 12, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
  • Recommended Product
Other than the weight of the fireplace (it IS a 2-person job) everything about this is Perfect fo...
Other than the weight of the fireplace (it IS a 2-person job) everything about this is Perfect for me! The flames are realistic (my cats stare at it for hours) and the heat, when selected, fills the space quickly and quietly. The fan is not as noisy as some reviews indicate - no trouble hearing the tv at the same volume as without fan. Overall, I am 5-star pleased with this product.
by CatLady
Response from Product SpecialistJun 12, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
  • Recommended Product
Better quality then expected; hopefully holds up overtime. Pleased...
Better quality then expected; hopefully holds up overtime. Pleased with purchase 30 days out.
by mgm17050
Response from Product SpecialistJun 12, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
It came complete in a large box that fit in...
It came complete in a large box that fit in the back of my Mazda Tribute SUV. It is all set up in my living room with my 55" Samsung television on top. It is perfect. Too warm here to turn it on but this winter it will be awesome.
by Fantastic
Response from Product SpecialistJun 11, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Love it! Nicely made and even better that there was...
Love it! Nicely made and even better that there was no assembly required.
by HomeDepotCustomer
Response from Product SpecialistJun 11, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Love this fireplace! It comes assembled which is another major...
Love this fireplace! It comes assembled which is another major plus! The stone is beautiful and goes well with my decor in the basement. The remote is a great feature. The only small problem is have is that some of the black paint from the mantel got on some of the stones. It’s minimal but I definitely notice is. Others probably won’t. Additionally, even on the highest flame setting, the flames aren’t super high. However, it is totally worth the purchase! I love it!
by bjz515
Response from Product SpecialistJun 9, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
I enjoy this fireplace... easy to use and effective for...
I enjoy this fireplace... easy to use and effective for our needs
by HomeDepotCustomer
Response from Product SpecialistJun 9, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Good quality Not too heavyNo assembly necessary...
Good quality Not too heavyNo assembly necessary
by YEON
Response from Product SpecialistJun 9, 2020
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
  • Verified Purchase
Beautiful but worried
We have had this for a little over a year, it was a christmas gift from my husbands mother. Its beautiful and works well, but the warranty is only for one year and we have noticed that it has started making noises of course after the warranty ended. I worry for the price that it may not work for long term and the warranty should probably be a little longer if it cant hold up longer than 2 years.
by ashleigh
Response from Product SpecialistMay 26, 2020
We appreciate your feedback and will look into product design, quality control and operating instructions to determine where improvements can be made. Thank you Twinstar
    • Recommended Product
    5 Star Review
    Rating provided by a verified purchaser
    by Stella
    Response from Product SpecialistMay 21, 2020
    We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
    • Verified Purchase
    The fireplace looks incredible, the attention to detail makes it...
    The fireplace looks incredible, the attention to detail makes it look so real I have had several compliments .The delivery man even helped us get it into the house and put it were we wanted it located,
    by BoggyBill
    Response from Product SpecialistMay 18, 2020
    We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
    • Verified Purchase
    Great product
    Great product
    by Nielle
    Response from Product SpecialistMay 18, 2020
    We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
    • Verified Purchase
    • Recommended Product
    This fireplace looks so nice! It's really nice quality and easy to use - just plug in and turn on...
    This fireplace looks so nice! It's really nice quality and easy to use - just plug in and turn on. The remote control is a nice feature. The heat it puts out is good, not great. We use it in the basement where it is pretty cold in the winter and it takes awhile to heat up the room to where we like it. I would definitely buy it again.
    by lisamac3a
    Response from Product SpecialistMay 7, 2020
    We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Recommended Product
      Looks lovely, fits perfectly, works easily and warms cozily. If I would like anything different, ...
      Looks lovely, fits perfectly, works easily and warms cozily. If I would like anything different, it would be smoother wood surfaces.
      by BeachDelight
      Response from Product SpecialistMay 7, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      • Recommended Product
      Easy to assamble and look beautiful...
      Easy to assamble and look beautiful
      by HomeDepotCustomer
      Response from Product SpecialistMay 7, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      It’s not great looking in person. The molding method they...
      It’s not great looking in person. The molding method they use on these leaves a lot of jagged lumps. The whole thing is a plaster type material with fiber glass reinforcement. Which makes the wood section look weird. The heating portion looks nice but the thermostat doesn’t work great and ours started making weird noises only after a month of getting it. Overall I’d suggest looking else where unless your looking for a cheaply made fireplace heater thing.
      by ISMAEL
      Response from Product SpecialistMay 7, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Exactly what the online descriptions said...
      Exactly what the online descriptions said
      by HomeDepotCustomer
      Response from Product SpecialistMay 7, 2020
      We appreciate your feedback and We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      It’s absolutely beautiful looks lovely in our new condo. Thanks...
      It’s absolutely beautiful looks lovely in our new condo. Thanks for the good customer service!
      by Sandy
      Response from Product SpecialistMay 5, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Awesome! Love it. So realistic. Easy to use. Beautiful.
      Awesome! Love it. So realistic. Easy to use. Beautiful.
      by Dan
      Response from Product SpecialistMay 1, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      • Recommended Product
      We love it. It looks sleek and cozy in our...
      We love it. It looks sleek and cozy in our loft as a tv stand. The color and details are beautiful. It came fully assembled, but you do need two people to move it easily, as it is heavy. The only reason I hesitated to give 5 stars is because the price is high.
      by NJboymom
      Response from Product SpecialistApr 27, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by LAURA
      Response from Product SpecialistApr 23, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Heavier than I thought. Everything works well, very happy with...
      Heavier than I thought. Everything works well, very happy with performance. Base is warped, not level. For almost $600 , you think they would know how to make it level. They furnish tie straps to connect it to the wall....I found out why... overall nice unit, looks and performs well..
      by HomeDepotCustomer
      Response from Product SpecialistApr 27, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Easy to install. Looks great. ...
      Easy to install. Looks great.
      by HomeDepotCustomer
      Response from Product SpecialistApr 17, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by HomeDepotCustomer
      Response from Product SpecialistApr 17, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      It was all assembled, kinda heavy but a neighbor helped...
      It was all assembled, kinda heavy but a neighbor helped us. We love it
      by David
      Response from Product SpecialistApr 15, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      I love my new fireplace. It looks like it came...
      I love my new fireplace. It looks like it came with my house. So pleased with my purchase.
      by Cynthia
      Response from Product SpecialistApr 15, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Fully assembled ...
      Fully assembled
      by Charlie
      Response from Product SpecialistApr 15, 2020
      We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
      • Verified Purchase
      Showing 1-30 of 651 reviews