We appreciate your review, it is disheartening to hear that your fan isn’t behaving as intended. Upon start up the fan should aways run in the direction it was set to, not the reverse. This fan has a 3 year part warranty, 5 year light warranty, and lifetime motor warranty. If you still have the fan and the purchase information, please contact customer service at 1-800-986-3460 so they can troubleshoot the issue and send any replacement parts (if needed) at no cost to you.