We're truly sorry to hear about the issues you've experienced with your 72" Kensgrove ceiling fan. We understand how frustrating it can be when a product doesn't perform as expected, and we appreciate your feedback.
It's important to note that the Kensgrove fan is designed with a paired operation mode to prevent interference, as mentioned in the owner's manual. However, it seems that your fan is not functioning correctly despite this feature. We apologize for any inconvenience this has caused you.
We take product quality seriously, and we would like to assist you in resolving this issue. Please contact our customer service team at 1-833-433-2671. They are trained to provide guidance and troubleshooting support for situations like this. They will work with you to identify the root cause of the problem and explore potential solutions.
In the meantime, we appreciate your patience and understanding as we work to address this issue with your Kensgrove fan. We want to ensure that you can enjoy its performance as it was intended. Thank you for choosing our product, and we look forward to assisting you in resolving this matter.