Customer Reviews for Home Decorators Collection Newport Pacific White Plywood Shaker Assembled Drawer Base Kitchen Cabinet 3 Drawer Sft Cl 15 in W x 24 in D x 34.5 in H
I recently ordered all my base cabinets from this collection. I was extremely disappointed with the quality of the cabinet
I am only suppose to speak of this one but the same goes for all of them. They are poorly made. The drawers had screws missing in the underneath part and the could not close well. My installer fortunately knows kitchens. and reinforced them with screws we had to buy The plywood they use is so thin, and is put together with these stapled nails or maybe just staples (it is hard to tell) that they have to be treated real carefully so they will fall apart when you move them. The only nice part about them were the drawer itself. I do not suggest getting these at all. Go to the store and see what you can get before you buy it. Or better yet, find a cabinet maker and get them to make your kitchen cabinets!!And please note, there is no toe kick included.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further. We look forward to partnering together on future projects.
Nov 5, 2022
Poor QA
I bought this cabinet for an island. The QA was absolutely terrible. The following things were wrong: 1) Top drawer slider was not installed correctly. 2) middle drawer slider was missing a screw. 3) Bottom drawer door was very uneven. Overall this entire unit looks like it was put together very poorly. I wont be buying Home Depot cabinets again
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further. We look forward to partnering together on future projects.
Recommended
Oct 19, 2022
Aligning Drawers an expensive challenge
Pretty well constructed, however finished carpenter installing this cabinet had a terrible time trying to get the drawers to align centered. And virtually no user guide to instruct on how to do this. Paying a lot of labor for 1 cabinet install. Not a cheap cabinet either - over $900. Not impressed.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further. We look forward to partnering together on future projects.
Verified Purchase
Oct 4, 2022
Not level construction
The drawer fronts are installed wonky and hit each other or scrape each other on open and close. Also, the cabinet box isn’t level and required the top-front of the cabinet to be shimmed to straighten it out so that the drawers didn’t open into the wall and opened straight forward.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further. We look forward to partnering together on future projects.
Recommended
Sep 26, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from HDC Cabinet ExpertOct 10, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Sep 10, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from HDC Cabinet ExpertOct 10, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Sep 2, 2022
I'd buy it again.
solid, well-built, beautifully painted cabinet.
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Response from HDC Cabinet ExpertSep 6, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a good quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Sep 2, 2022
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Verified Purchase
Aug 25, 2022
Incomplete drawer glide installation
We've waited weeks for our cabinets. Poorly constructed drawer glides. The drawer glides weren't even attached! I assume whomever was on the job of drawer construction didn't know squat about the job. That is a manufacturer fail. The glides are metal, but where they attach to the unit is plastic. Bad combo. The appearance and overall look is exactly what I wanted. Too bad about the drawer glides tho. We were given a discount and will use the money to purchase all metal glide hardware. It will be less time than waiting for replacements with the chance of ending up with same problem. I was going to redo my entire kitchen with this line, but not anymore. Just too many delays and to arrive incomplete...it's a shame..I really love the style...that's the only reason I gave two stars.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
Verified Purchase
Jun 30, 2022
Solid build and great value
Luv the drawers, soft close and solidly built construction. Painted them and no issues! Great value.
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Response from HDC Cabinet ExpertSep 6, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Recommended
Jun 30, 2022
great value cabinet
Solidly built and great primer.
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Response from HDC Cabinet ExpertSep 7, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Jun 20, 2022
Solid build, good slider action on the drawers, pull outs...
Solid build, good slider action on the drawers, pull outs & cabinet doors.
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Response from HDC Cabinet ExpertSep 7, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Jun 15, 2022
Very low quality
They got multiple peelings in a week.
This is annoying as we already installed them.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
May 20, 2022
it is made with plywood on the sides- the drawers...
it is made with plywood on the sides- the drawers are too heavy for the rails.
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Response from HDC Cabinet ExpertOct 10, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
May 20, 2022
Perfect fit for my added bathroom...
Perfect fit for my added bathroom
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Response from HDC Cabinet ExpertSep 7, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
May 12, 2022
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Verified Purchase
Apr 19, 2022
Color not a match from what we ordered to what...
Color not a match from what we ordered to what they sent. No one was helpful. Said it was the difference between online and in person. We sent everything back.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
Verified Purchase
Apr 5, 2022
Ordering this was not a good experience. The cabinet didn’t...
Ordering this was not a good experience. The cabinet didn’t come with the bottom door. Had to order the door separate the door showed up a week later cut the wrong size. Installed anyways because didn’t want keep dealing with the situation anymore
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
Verified Purchase
Feb 8, 2022
These cabinets were very nicely built and the finish was...
These cabinets were very nicely built and the finish was spot on. I would definitely recommend and consider for a future purchase.
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Response from HDC Cabinet ExpertSep 7, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
2 found this review helpful
Jan 6, 2022
Excellent Home Decorators product. Unfortunately, the height was too high...
Excellent Home Decorators product. Unfortunately, the height was too high for my application. Home Depot was terrific on delivery and return. Very professional.
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Response from HDC Cabinet ExpertAug 31, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a good quality product and an exceptional customer experience. We look forward to partnering together on future projects.
1 found this review helpful
Dec 22, 2021
The color of the cabinets is supposed to be “gray”...
The color of the cabinets is supposed to be “gray” they do not look like the picture. They are a dark navy blue gray color. The worst part about the cabinets though is that the drawers don’t close all the way on some of them. Whoever is inspecting these before delivery needs a new profession. I can’t believe they send these out to costumers. I had to place my order twice and once I had all the cabinets I went through and picked the best out of all of them and returned the rest. The ones I kept aren’t even what should be sent out to people. They are just the least screwed up. I expected better when paying the amount I did for cabinets.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
1 found this review helpful
Oct 6, 2021
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1 found this review helpful
Aug 31, 2021
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Jul 27, 2021
Beautiful color and great quality!...
Beautiful color and great quality!
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Response from HDC Cabinet ExpertSep 6, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Jul 18, 2021
One cabinet had an obviously crooked drawer.it was impossible to...
One cabinet had an obviously crooked drawer.it was impossible to adjust. Left drawer slide was installed crooked and left the factory that way. All other cabinets (11) were fine. The one cabinet defect was very obvious and should not have left the factory that way. I did buy these cabinets for another house and had no issues with that order.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.
Verified Purchase
Jun 10, 2021
Nice cabinet with soft close drawers. Bonus, it comes with...
Nice cabinet with soft close drawers. Bonus, it comes with side panels on both sides. Does not come with a toe kick. Minus one point because the people at Home Depot have their own paint department, but aren’t smart enough to know the paint code of cabinets they carry.
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience.
Verified Purchase
Jun 1, 2021
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Verified Purchase
Apr 10, 2021
I have not installed this yet but the construction of...
I have not installed this yet but the construction of it looks good
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Response from HDC Cabinet ExpertSep 6, 2022
Thank you so much for your feedback! Home Decorators Cabinetry takes great pride in providing a quality product and an exceptional customer experience. We look forward to partnering together on future projects.
Verified Purchase
Apr 1, 2021
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Verified Purchase
1 found this review helpful
Mar 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from HDC Cabinet ExpertNov 17, 2022
Thank you so much for your feedback. Home Decorators Cabinetry takes pride in providing a quality product and an exceptional customer experience. We are genuinely disappointed to hear about your experience. In the future, if you have any concerns with the cabinetry, please notify us and HDC will take immediate action. Feel free to contact our Customer Care team at 866-373-9131 to discuss this further.