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Customer Reviews for Home Decorators Collection Westcourt 36 in. W x 22 in. D x 34 in. H Bath Vanity Cabinet without Top in White

Internet #305417171

Model #WT36-WH

Store SKU #1003212837

  • Fully assembled bathroom vanity, ready to install
  • 4 full-extension drawers provide ample storage space
  • Fits a 37 in. W x 22 in. D vanity top; not included

Customer Reviews

  • 3.7
    out of 459 reviews
  • 59% recommend this product
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Showing 1-30 of 459 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Woodcrafters Home Products TeamOct 28, 2020
Hello Valued HomeDepotCustomer, Thank you kindly for your review. We are very sorry to read that you were not satisfied with the quality of the unit. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. Please know that if ever you experience an issue or concern, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
  • Verified Purchase
Paint chipping off
Bought this about 8 months ago. I am happy with all the storage but the paint it chipping off all over.
by
Response from Woodcrafters Home Products TeamJul 2, 2020
Hello SH, We want to extend our sincerely apology for your experience with the chipping finish. We would like to ask that you reach out to our Customer Service or Customer Care team so that they may review your situation and explore your Limited Lifetime Warranty options. All you would have to do is reach out to our Customer Service team by calling 1-800-235-7747 (Mon-Sat / 8 AM CST - 5 PM CST) or by e-mailing the at customerservice@woodcrafters-tx.com. You may reach out to our Customer Care team (they deal directly with product reviews) by e-mailing CustomerCareWC@woodcrafters-tx.com. Nevertheless, we truly appreciate your feedback and we will be sure to use your review as a guide towards actively improving our products and customer experience. Best Regards WoodCrafters
    4 found this review helpful
    Horrible Quality and Paint
    When we first picked up the vanity we really liked the way it looked and the functionality of it. After we installed it the paint started chipping off of the door on the top and bottom of it. The paint is also chipping off on the inside trim of the door on the as well. The paint almost seems like plastic that is peeling and chipping off. I had contacted the company to ask for touchup paint or to replace the door and they responded that they only sell their products through Home Depot and do not have touchup paint or a door they could send me. They suggested my local Home Depot could match the paint for me to touch up the door. I did not find this acceptable because why should I have to purchase additional paint to fix a craftsmanship problem that started less than a month after install. We have also tried to get the doors to align but have not been able to. I believe it is from the cheap plastic connectors that are used to connect the door to the inside of the vanity. The plastic clips give too much and are not rigid enough to support the door. For the price of this vanity there are better options I should have looked into.
    by
    Response from Woodcrafters Home Products TeamJul 21, 2020
    "Hello John, Thank you kindly for your review. We are sorry to learn that you are unhappy with the overall quality and finish of the Westcourt 30 in. W Chocolate vanity cabinet. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacturer defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your letter. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
    Best Regards." WoodCrafters
      12 found this review helpful
      After waiting weeks for it to come in, having it installed, and gentle use, one of the poor made ...
      After waiting weeks for it to come in, having it installed, and gentle use, one of the poor made plastic mountings meant for the door hinges has broke. I am extremely disappointed with the quality of this cabinet. I am usually not one to complain, but after looking for a replacement piece online for the cabinet, and not finding one, I decided to rate this cabinet, to possibly avoid someone else a major disappoinment.
      by
      Response from Woodcrafters Home Products TeamJul 21, 2020
      "Hello John, Thank you kindly for your review. If you have not yet received assistance and you are experiencing concerns with your hardware, we best suggest reaching out to our Customer Service team so that they may assist you with a warranty claim. You may reach out to our Customer Service team by calling 1-800-235-7747 (Mon- Sat / 8 AM CST - 5 PM CST) or by e-mailing them at customerservice@woodcrafters-tx.com. Best Regards.
      " WoodCrafters
        16 found this review helpful
        I'm very pleased with my vanity and top. Minor adjustments to one of the pre drilled faucet holes...
        I'm very pleased with my vanity and top. Minor adjustments to one of the pre drilled faucet holes (small) but we were able to carve more space. Vanity also needed mino adjustment for the pipes to be installed. Inspite on the adjustments I'm very pleased with my bathroom remodel.
        by
          • Recommended
          1 found this review helpful
          I bought this less than 10 months ago. I loved the look of this product and was so excited to get...
          I bought this less than 10 months ago. I loved the look of this product and was so excited to get it into my boys bathroom to replace their circa 1985 vanity. It started chipping in the first month. Here we are months later and it’s just getting worse and worse- in fact it looks WORSE than the 30 plus year old vanity that had been repainted a trillion times. I really don’t know what to do
          by
          Response from Woodcrafters Home Products TeamFeb 24, 2020
          Hello Vanity,
          Thank you kindly for your review. We apologize for the inconvenience you are experiencing with the 36 in. Westcourt vanity in Sterlin Gray. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacture defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your letter. Please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
          Best Regards. WoodCrafters
            4 found this review helpful
            Great looking vanity
            This vanity looks great in my bathroom update, I'm very happy with it. I had to do some plumbing things to get the pipe that comes from the wall to hook up to the drain (had to call in help for that) the hole isn't in the middle of the back it's off to the left and needed to come out farther to line up. So, to center the vanity under a medicine cabinet I needed to adjust the pipe (turns out it was just some extension pieces and glue). If it lined up it would have been a very easy install. I've had it installed for about 6 months and still looking good. It's nice to have all the drawers, it's good storage for all those bathroom items.
            by
              • Recommended
              Easy to install. Had to cut out a couple of inches of the back panel for one of the water lines. ...
              Easy to install. Had to cut out a couple of inches of the back panel for one of the water lines. Used a 90 degree shark byte after cutting off the old copper valve and then pushed the valve onto the other end of the 90 for a quick installation.
              by
              • DIY
              • Verified Purchase
              • Recommended
              Just had this vanity installed as part of a bathroom remodel and it’s only ok. The drawers do not...
              Just had this vanity installed as part of a bathroom remodel and it’s only ok. The drawers do not pull out smoothly and they don’t just glide in. You literally have to push them in all they way so that they close. The drawer fronts don’t line up or close squarely and it looks a littly janky.
              by
              Response from Woodcrafters Home Products TeamNov 20, 2018
              Hello MehInMinneapolis,
              Thank you kindly for your review of the 30 in. Westcourt vanity cabinet in Sterling Gray. We are very sorry to read that you have been experiencing difficulty with the drawers. We would like to ask that you please reach out to our Customer Service team so that they may review your situation and explore your Limited Lifetime Warranty replacement drawer glide options. You may reach out to our Customer Service team by calling 1-800-235-7747 (Mon-Sat / 8 AM CST - 5 PM CST) or by e-mailing them at customerservice@woodcrafters-tx.com.Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
              Best Regards. WoodCrafters
                5 found this review helpful
                Some of the drawers don’t close correctly, you have to push them in.
                by
                • Verified Purchase
                by
                • Verified Purchase
                the toe kick was broken and the bottom rail was partially attacked due to broken attachment. some drawers were out of square. the drawers on the left did not set properly, the drawer slide on the right side was installed 1/8 inch different than the left. you can not move the drawer front up down right or left to fix problem. I had to realign the slides. I would have sent it back, but my contractor had a window on time to work on my bathroom. I would not had time to return and get new vanity, plus I was afraid the next would be just as bad. I was going to build my own but didn't think I had time. I will not buy another vanity from Home Depot
                by
                Response from Hampton Bay Products TeamApr 15, 2024
                Thank you for taking the time to review the Home Decorators Collection and for notifying us about your concerns. We are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. If you need any additional assistance, please do not hesitate to contact Customer Service directly at customercareWC@masterbrand.com. Thank you for the valuable feedback. WoodCrafters
                • Verified Purchase
                by
                • Verified Purchase
                We like the vanity, but, it, as well as other purchases we have made through Home Depot, arrived damaged. Three of the four drawers had damage to the veneer. We had to glue the veneer back on and we are hoping to be able to touch up the corners with paint the same color. We are hoping we can find the correct color. We are under time restraints now and have no choice but to use the vanity. My concern lies with the damages we have encountered having things shipped to our home. Four boxes of flooring out of 11 had to be returned. Fortunately, we had ordered enough to get our floor finished. Our stainless steel sink that got delivered to our home has a big dent in it. We will go to our local store today to explain that. We are really tight with timing so we will have to order another one to be delivered here also. It is quicker to have a home delivery than to the store. But it seems that if we have things delivered here, we deal with damages. I would suggest a better choice of delivery companies.
                by
                • Verified Purchase
                by
                • Verified Purchase
                I didn’t expect that the middle section of the cabinet would have no back. I added a back. It should be built with one in the first place.
                by
                • Verified Purchase
                Was damaged when opened package
                by
                Response from Hampton Bay Products TeamMar 15, 2024
                Thank you for taking the time to review the Westcourt Bath Vanity cabinet and for notifying us about the damage to your cabinetry. We are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. If you need any additional assistance, please do not hesitate to contact Customer Service directly at CustomerCareWC@masterbrand.com. Thank you for the valuable feedback. WoodCrafters
                • Verified Purchase
                Unit seems of low quality, doors and drawers don't align properly and difficult to close. Could not adjust door to close properly without rubbing. Very disappointed in qualit vs other brands like Fabuwood cabinets I recently purchased.
                by
                Response from Hampton Bay Products TeamMar 11, 2024
                Thank you for taking the time to provide your candid feedback regarding your Westcourt Bath Vanity cabinets. We take product quality very seriously and strive for continuous improvement. We apologize for any inconvenience you may have experienced. If you need any additional assistance, please contact Customer Service directly at CustomerCareWC@masterbrand.com. Thank you. WoodCrafters
                • Verified Purchase
                by
                • Verified Purchase
                The quality was a disappointment, once we opened the damaged box the cabinet was also damaged. trying to return an item that is damaged was a difficult waste of time. Gale in customer service was trying to help me, but ran into a problem. Gale is the BEST at the Cedar Hill location.
                by
                Response from Hampton Bay Products TeamMar 7, 2024
                Thank you for taking the time to review your Home Decorators Vanity cabinet and for notifying us about the damage to your cabinetry. While we are pleased to hear that you are receiving assistance from your local Home Depot to resolve any issues, we are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. We encourage you to continue working with your Home Depot but should you need any additional warranty assistance, please do not hesitate to contact Customer Service directly at CustomerCareWC@masterbrand.com. Thank you for the valuable feedback. WoodCrafters
                • Verified Purchase
                nice cabinet. I'm just to picky
                drawer alignment wasn't great not level from drawer too drawer. so I spent about 2 hrs or more adjusting them. also got to the end of fixing the drawers and putting the handles on and I'm short 1 handle.
                by
                  • Recommended
                  Cheap material.
                  Save your money and buy a nicer custom piece. The door slides are the only nice thing about this. Cabinet came in with missing hardware. Doors and drawers do not line up. Definitely not worth the money.
                  by
                  Response from Hampton Bay Products TeamFeb 26, 2024
                  Hi Kristen, Thank you for providing your feedback regarding the Westcourt Vanity cabinet. The door and drawers fronts are able to be adjusted to ensure they line up. There is a document on this product under "Specifications" and then "Installation Instructions" that can be used. We apologize for the missing hardware. Please reach out to us at CustomercareWC@masterbrand.com so we are able to get these out to you. Best regards. WoodCrafters
                    by
                    • Verified Purchase
                    This vanity was picked for its ability in organization. It is well made.
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    Sleek and useful. Exactly what was described online. Just pay attention to where your sink pipes are in relation to the drawers. We had to cut part of the inside cabinet in order to access the pipes which were situated at the center of the cabinet.
                    by
                    • Verified Purchase
                    Terrible Drawers
                    These drawers are awful. The door soft closes, but the drawers do not and they stick when opening and closing. Overall, pretty bad and expensive for what you get. If this was cheaper I’d overlook it and just replace the parts, but it’s $500+ so I’m reviewing. Unfortunately, it was installed (by a professional) and so a return isn’t an option and flooring is done. I was excited it had four drawers… but they really are tiny and it can’t fit a blow dryer (heads up).
                    by
                    Response from Hampton Bay Products TeamFeb 19, 2024
                    Thank you for providing your feedback regarding your Home Decorators Cabinet order. We apologize for the frustration that you experienced with your situation. We take these matters very seriously and would appreciate if you could email our Customer Service Team at CustomerCareWC@masterbrand.com with more information so we can further assist you. We look forward to your reply. Thank you. WoodCrafters
                      by
                      • Verified Purchase
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                      • Verified Purchase
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                      • Verified Purchase
                      Showing 1-30 of 459 reviews

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