Customer Reviews for Home Decorators Collection Wholehearted I - Color Hazy Shadow Twist 15 ft. Carpet

Internet #300367824

Model #HDE1413500

Store SKU #1002079518

  • Classic and timeless dimensional gray tonal texture carpet
  • Adds comfort and coziness to bedrooms and living spaces
  • Product professionally installed, schedule a measure to start

Customer Reviews

  • 10 Customer Reviews
  • 4.4 out of 5 stars overall
67% of customers recommended.
Overall Ratings
5star-icon(6)
4star-icon(3)
3star-icon(0)
2star-icon(1)
1star-icon(0)
Attribute Ratings
Appearance
5.0
EaseOfInstallation
3.0
Quality
1.0
Value
1.0
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I am thrilled we picked this carpet!! It looks AMAZING and it is so soft and plush!! (We went wit...
I am thrilled we picked this carpet!! It looks AMAZING and it is so soft and plush!! (We went with Wholehearted I instead of II and for less $$ you can't even tell the difference between the two!) The install contractors were fast, friendly, and did a STELLAR job!! We are so happy!!
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Response from ShawIndustriesIncJuly 10, 2020
We appreciate you taking the time to submit this awesome review on Home Decorators Collection Wholehearted I. Please feel free to reach out to our Consumer Concierge with any questions or concerns about the product at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Thank you again for sharing your awesome review and have a fantastic day!~clf shaw
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Response from ShawIndustriesIncJune 29, 2020
Thank you for taking the time to share this wonderful review on Home Decorators Collection Wholehearted I. Please feel free to reach out to our Consumer Concierge with any questions or concerns at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Thank you again for sharing your review and have a fantastic day!~clf shaw
I love the carpet but am disappointed with the install....
I love the carpet but am disappointed with the install.
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Response from ShawIndustriesIncApril 21, 2020
Thank you Kelly for taking the time to submit this great review on Home Decorators Collection Wholehearted I. We are delighted to know that you love your new carpet. We are saddened that the installation did not go well. We have a Consumer Concierge team available if you should have any further questions or concerns or if you need assistance with questions concerning the installation. Please contact this team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Thank you again for the great review and we hope that you continue to love your new carpet. Have an amazing day!~clf shaw
We We purchased Wholehearted 1 for our upstairs and Wholehearted...
We We purchased Wholehearted 1 for our upstairs and Wholehearted 3 for our downstairs. They both look great, but the Wholehearted 3 feels amazingly soft on your feet. Very satisfied at this point.
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Response from ShawIndustriesIncJanuary 13, 2020
We appreciate you taking the time to submit this wonderful review on Wholehearted I and III. We are delighted to hear that you are very happy with the amazingly soft feel of the Wholehearted III. We hope that you remain satisfied with your new carpet for many years. Please let us know if you have any questions or concerns by contacting our Consumer Concierge team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8am until 6pm est. Please refer to code BV20. Thank you again for the wonderful review.~clf shaw
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Response from ShawIndustriesIncDecember 11, 2019
Good afternoon HomeDepotCustomer. Thank you very much for taking the time to submit this wonderful review on Wholehearted I. We hope that you are still loving your new carpet and if you should have any questions or concerns, please let us know at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8am until 6pm est~clf shaw
5 Star Review
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Response from ShawIndustriesIncNovember 13, 2019
Thank you HomeDepotCustomer for taking the time to submit this great review on Wholehearted 1. We appreciate your business and your thoughtfulness.~clf shaw
The carpet looks and feel great and the thicker padding...
The carpet looks and feel great and the thicker padding underneath makes a huge difference.
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Response from ShawIndustriesIncNovember 13, 2019
Thank you Allison. Wonderful! You cannot go wrong with a good quality pad. We are happy that you are so pleased with the look and feel of our Wholehearted I .We would love it if you would post pictures of your new completed project. . If you need any care instruction just give us a call at 844-742-7429 -smc shaw
Beautiful but does not hold up well. Every time I vacuum, I get a large handful or two of twists....
Appearance :
5
Ease of installation :
3
Quality :
1
Value :
1
Beautiful but does not hold up well. Every time I vacuum, I get a large handful or two of twists. I expect the carpet to show signs of wear within a year. The glue that hold the twists down is poor and allows the twists to easily separate feom the backing. I even find twists in other rooms that my feet dislodge just walking on it (probably my toes pick up and move the twists). My vacuum works fine in another room with a similaly textured carpet, so it is not the vacuum's fault. I am not sure if the 12' or the 15' version was installed, but I expect the same proplem to be present in both sizes.
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Response from ShawIndustriesIncNovember 12, 2019
Oh my! We are sad to learn of your experience with our Wholehearted I carpet. We pride ourselves on making high quality products. We would advise contacting your Lowe's store and asking them to file a Claim with us so this can be looked into further. Please give us a call if you have any questions at 1-844-742-7429 - smc shaw
Carpet selection with the Home Depot has been pretty painless. From the in-store consultation to...
Carpet selection with the Home Depot has been pretty painless. From the in-store consultation to the order process, we have been very happy with the service. Employees are very respectful of budget, yet offer practical guidance. We selected Wholehearted I after comparing to other samples in store (including Wholehearted II). This is has less density than II, but will be in a low traffic spare bedroom. We did opt for the Prime Comfort pad since this will be applied in our basement over concrete. We are working with a 12' x 14' bedroom, so the carpet will be laid without seams. Our original quote was based off of a 12' roll, which created more scrap than necessary, so they adjusted our order to a 15' roll. This reduced our cost by $77, not huge but very much appreciated. I wouldn't have known to ask for this, but it was the third rep we talked to/reviewed our quote with that when we began placing the order via phone discovered the excess material. I will update on the carpet install and delivery once it arrives.
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