First off, Home Depot was amazing and refunded my money the moment I told them this vanity was delivered damaged; so this is by no means a review intended to discredit Home Depot.
With that being said, my intent is to save anyone else from the anticipated excitment of recieving a quality product. Looks great online, not so great in person (literally got catfished by a vanity).
The paint is crackly/bumpy and missing in areas. To me, the craftsmanship of this product is poor and looks extremely cheap in person. Where the seams meet (if you can call it that) there was visible gaps where you can tell it will eventually crack further and deeper over time.
Under the lip of the marble you can see where some sort of crack also appeared and started to chip off.
This “damage” was not caused via delivery, it’s just poor quality. I thought I hit the jackpot when I got it on sale... even with the $700 I saved, the $800 I spent on this piece of crap wasn’t even worth an exchange, for I believe the next one would’ve most likely been in the same kind of condition.
Do yourself a favor and don’t waste your time or money on this. The whole Instagram vs reality concept is very real!!!
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Response from Avanity Customer SupportJanuary 20, 2021
Hi monikamc -- Thanks for choosing the Home Decorators Collection Windlowe 49 in. W x 22 in. D x 35 in. H Bath Vanity in Gray with Carrara Marble Vanity Top in White with White Sink. We are sorry you are not happy with your vanity. Since you have already returned the vanity we cannot assist you with repairs but would be interested if you had pictures of the vanity and could send them to firstname.lastname@example.org so we can evaluate whether this was shipping damage or manufacturer's defects. Windlowe is one of the best-selling vanities on homedepot.com with hundreds of satisfied customers so we apologize that you are not one of them. Thanks for your patience.
This is a beautiful vanity. The only reason I gave it 4 starts was because the top was obviously attached when then spray painted the vanity blue. There was over spray throughout the entire top and sink. A few ours of intense cleaning got it off....but it should not have been there. Beware of extra cleaning after install. There were also a couple chips in the paint. We changed the hardware to black to match the rest of the bathroom.
First off, the quality of the Vanity Cabinet is great. I have no issues there. However, the top...
January 12, 2021
First off, the quality of the Vanity Cabinet is great. I have no issues there. However, the top is not real Marble. The specs on the item clearly state it is marble. Unfortunately, I didn't realize it until after it was installed and I tried to buy a matching sidesplash. I ordered a marble sidesplash from the same collection, they were nothing alike. That's when my installer informed me the top wasn't real marble. Attached is a picture of the Backside of the Backsplash that clearly shows it is made out of some kind of Resin. When the installer was working under the sink, he noticed how thin parts of the counter were and that, if he moved his finger along the top, he could see it. Comparing the counter top and back splash to the Real Marble sidesplash, there is no comparison. When you tap on the Side Splash, you can tell your tapping natural stone. When we tapped the counter, it sounded like resin or plastic. Very disappointed because I really love the cabinet but, I want a counter that will last
Within 1 month of installing this product the paint in corners of doors and drawers are cracking....
January 6, 2021
Within 1 month of installing this product the paint in corners of doors and drawers are cracking. Unacceptable given the cost of this product
It is a beautiful piece that is extremely functional with this exception
The vanity I purchased is 48 inch single sink white with C marble. Its beautiful and fits perfectly. The only issue I have is, the back splash was cut short. If you purchase one of these, open the box when it arrives and make sure the parts all measure out. I have to schedule the installers twice now once the new back splash arrives.
Received the vanity in good condition, well packed for shipment. The only issue is the paint seems to have separated at several of the joints in the wood. Believe this to be caused by either expansion or contraction in the joints creating cracks in the paint at those points. Will need to find some touch up paint prior to installation.
Over a month ago, my wife ordered this item. When it delivered we found major defects in the marble top. Evidence of poor quality control. With a lag time to have it sent back, money refunded etc...I ordered a replacement to expedite our no rescheduled project. The second item (order # WM21198473) was also well packaged with no apparent damage. We opened the top and found the marble to be in perfect condition. Whew! Unfortunately our mistake was not completely unboxing the entire item . 2 days ago, our contractor was ready to begin work. We were horrified to find extensive damage to the item. The upper, hinged door was not installed properly. The upper stop was not installed, and the door had been pushed in too far at some point, and split the wood where one of the hinges was installed. There's evidence that the stop had been mis-located twice during assembly. There are 2 sets of holes to either side of the basin with no stop installed. We found the stop in the bottom of the vanity, and another set of holes in the center of the basin. However, there's almost no room to install the stop once the basin is installed. Since we had postponed this project once, and had to wait several weeks to get back onto our contractors schedule, I had/have no choice but to work with this damaged item. I simply cannot put this project off any further. And, there's zero...ZERO confidence that anyone at any level can personally guarantee another delivery without defects. My contractor has now put me off another 2-3 weeks. This situation is deplorable. I will never, ever be able to trust HD to deliver such and expensive item again. The sad thing is, we love the design, and were planning on ordering 2 of the larger vanities for our master bath. We have already sourced a local company where items are in stock and able to be inspected before picking up. Customer service offered me a reasonable refund in order to compensate me for the repairs that are needed.
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Response from Avanity Customer SupportDecember 4, 2020
Hi Frank-- Thank you for choosing Avanity, it is very unfortunate that you had to experience such a situation as we understand how important your order is for you. Damage in transit items do tend to happen some times and we have no control over that. Avanity has very good quality control but this one might have been one of the few so we do apologize for any inconvenience caused. In the future, we do highly advise to inspect as soon as you receive and email us directly so we can solve your issue if you still choose Avanity. We understand completely and hope you can repair the damages. If you would like to still send us pictures so we can inform our factory, please do so at email@example.com . Thank you!
This is a beautiful vanity. Very well constructed and the marble is gorgeous. The soft closing drawers are so nice , no slamming. This is very heavy, so be prepared with help to carry it in place. The shelf inside can be removed by taking out the screws, which we had to do for the pipes to fit. No problem for us though.
Love this vanity! Not gonna lie, it was super heavy. We picked it up at the store and had help getting it into the truck. Had to get a friend to help us get it out of the truck. Next time I'll have it shipped to me. One less thing to worry about.