Hello, we are very sorry to hear that the spa has fell short of you expectations. The best method for resolving your issue will be to contact our Warranty Department at 423-349-2900 Opt 6. If the item is still under the labor warranty they will be able to send a service technician. Even if the item is outside of labor warranty, they will be able to advise hoe to handle further or advise you how to repair it.