This is a poor quality door lock. After 1 1/2 hrs getting this installed and set up - We come to find out that you CAN NOT lock the door from the inside without the key being in the keyhole, which is on the outside! I tried to get in touch with CS, but, only Monday thru Friday 8-5pm. Really? Needed CS on the weekend. I would not recommend this for anyone. Returning this item.
Dear Lisa,
Thank you for your feedback. Please email our Customer Service Dept. at lhlpcustomerservice@lhlpinc.com so we can gather more information about your order and resolve your issue.