I have wanted a smart deadbolt for a while now, and this IglooHome Smart Deadbolt has a lot of great features, but is missing some important functionality, as well. This unit is impressively built - sleek and beautiful. It is very easy to use and has a lot of great built in redundancies in case the primary unlocking function doesn't work due to power outages or other issues. However, I was unaware that this Smart Deadbolt connects solely over Bluetooth and not over WiFi, which limits its functionality. For example, you cannot operate the deadbolt remotely (outside of Bluetooth range, that is). Also, the app only allows you to unlock the door and not lock it. This is disappointing, because it would be handy to be able to lock your door whenever you choose to, like, say, as you're going to bed, instead of having to rely on the auto re-lock function (which is based on a timer after you close the door). In other words, your only choices are keeping it totally locked or keeping it totally unlocked - you can't lock it over the app whenever you want. In addition, while I was able to parse out the installation directions myself, there are some glaring errors in the manual. For instance, the left and right door alignment directions do not match the actual lock setup. Also, there are two contradicting directions for how to cut the length of the tailpiece (one based on the width of the door and the other is based on the protrusion of the tailpiece coming out of the door). Luckily, I chose the correct measurement to use.
The initial unit that I received had a malfunctioning motor, but IglooHome’s customer service was superb. They were patient and knowledgeable and walked me through various troubleshooting approaches before they concurred that there was something wrong with the motor. Although it did take a week for them to escalate my case to the appropriate person, once that happened, they very quickly sent out a replacement unit and a return label for the defective unit.
I installed the replacement unit as soon as I received it and installation went quickly (although the directions are still incorrect). It worked beautifully, outside of the aforementioned missing functionality that I wish that it had [This review was collected as part of a promotion.]