Reliable filteration system. Cannot beat customer service
March 12, 2020
We have been using the 7 stage system since April 18. The system has worked without any issues, just recommended filter changes.
Last week the clear sediment filter developed a leak. Ordered replacement but the parts did not fit correctly. I was thinking of changing the filter system. Called customer service for guidance and spoke to Don. He was super helpful and determined the part I had ordered was not the right type. Don is shipping us a replacement replacement part on priority. A reliable product and an exceptional customer.
I received the product as described and could install without any help. The product I ordered had a UV unit that has a flow sensing switch which was not working . I wrote an email to the support to which they understood the issue and sent the replacement part promptly. Not only that , the support person followed up to make sure the unit was working ok. Highly recomend the product and excellent after sales support.
I love this thing. We spent $40 a month on hauling 6 5-gallon bottles off water per week from whole foods to get this type of filtered water for the last 3 years. We decided as soon as we bought our first house this was going to be our first purchase. it's great so far!
system is very sophisticated, water quality is wow, the only thing is that replacing filter is nothing for any one to do, taking about stage 4 up, if they can just keep the mechanism put simplify the way that filters install
Install was straightforward with exception of drilling hole through granite, which took about 45 minutes. At first there was a plastic taste from the water being stored in the plastic-lined tank, but customer service was great by Nick who sent a new tank out quickly and it tastes great now. We have had water boils frequently in our city so the UV stage will be great for this. Great tasting water so we don’t have to buy pallets of water any more!
Arrived almost together, watch the video, it is a easy install. You will notice a change in the taste of the morning coffee, and we now use it for cooking veggies, rice eg. Well worth money spent and old 3 stage out the door.