Nice product and relatively easy install. However - the doors had scratches and a dent when they...
Nice product and relatively easy install. However - the doors had scratches and a dent when they were unpacked.
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Verified Purchase
Recommended
Mar 15, 2017
The product is sturdy and opens/closes smoothly.
The product is sturdy and opens/closes smoothly.
by
Verified Purchase
Recommended
Feb 25, 2015
WRONG PRODUCT DESCRIPTION on Home DEPOT online
I would recommend this product , but not purchasing through Home Depot. The product received was too tall. This door was suppose to be for a 60 x 80 install. The distributor sent a 84 ". We contacted the distributor and it was confirmed that the product number was incorrect on the Home Depot website. Contractor had to cut door for the install. Door weighed near 100 #s and was not able to be sent back after the error was noticed. DOOR is great . Ordering not so much.
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Response from THD-CSNov 17, 2015
Dear Valued Home Depot Customer, "I am sorry that there was a glitch with the model number. As I recall we did offer to send out the correct size at no charge. I am sorry to see that you rated the product as a 1 as this does not really tell the other consumers about the quality of the product only that you had a bad experience. Our issue rate with incorrect product being shipped runs under .01%, meaning this really never happens"