Customer Reviews for InSinkErator Kitchen Sink Flange in Matte Black for InSinkErator Garbage Disposal

Hi Eric, We are sorry to hear about your experience with our product. We understand how frustrating it can be to experience a finish that peels off, and we apologize for any inconvenience this may have caused you. Our team of expert engineers is constantly working on improving our products to ensure that you will get the high-quality and long-lasting product that you deserve. Your feedback is valuable to us, and if you require further assistance, please do not hesitate to contact us at https://support.insinkerator.com/app/ask. We hope to regain your trust in the future.

Hi JB1234, we understand your frustration, and we're sorry you had this experience again with our sink flange. These flanges have powder-coated finishes that tend to be more delicate and may scratch or peel over time. It should be cleaned with a damp cloth and avoid abrasive cleaning solutions. Our engineering team is also considering ways to improve the flanges. We take your feedback seriously, and if there is anything we can do for you, please contact us directly at https://support.insinkerator.com/app/ask. We hope to regain your trust in the future.

Hi Larisa555, we understand your frustration regarding the chipping off of the black coating on your flange. Your feedback is valuable to us, and we will work towards improving the quality of our products. If there's anything else we can do for you, please don't hesitate to reach out to us at https://support.insinkerator.com/app/ask. We appreciate your feedback and hope to regain your trust in the future.

Hi EShef, thank you for your comments. We can understand your frustration, and we're sorry to hear about the issue you experienced. The matte black finish has a baked powder coating on the stainless-steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. For further assistance, you can reach out to us via https://support.insinkerator.com/app/ask.

Hi Golfnutt8, thank you for your comments. We understand how frustrating this experience must have been for you, and we're sorry. The matte black sink flange has a powder coating on the stainless steel flange, and exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. Our engineering team is constantly looking for ways to improve our products. If we can do anything else for you, please reach out to us via https://support.insinkerator.com/app/ask.

Hi ABLA, thanks for sharing with us, and we're sorry to hear about your unusual experience with your sink flange. We'd like to learn more and see how we may be able to help. You can reach out to us via https://support.insinkerator.com/app/ask.

Hi gabaker! Thanks for posting your review. We're sorry to hear that your flange needs to be replaced again. The matte black sink flange has a powder coating on the stainless steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. Like many other coated products, the finish may also wear over time. We recommend the use of a damp cloth for cleaning purposes. We understand how frustrating this experience must have been for you, but be assured that our engineering team is considering ways to improve the flanges. If we can do anything else for you, please contact us via https://support.insinkerator.com/app/ask.

Hi, thanks for sharing with us. We understand how frustrating this experience must have been for you, and we're sorry that this has happened after just a few weeks. The Matte Black sink flange has a baked, powder coating on the stainless steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. We recommend using a damp cloth for cleaning purposes. If you need assistance, please feel free to contact us via https://support.insinkerator.com/app/ask.

Thanks for your review, Yellowclemm. We're sorry to hear that the paint is flaking off. That may occur if the flange is exposed to abrasive cleaners or harsh chemicals. Also, powder-coated finishes tend to be more delicate and may scratch or peel over time. Although there is no remedy, this should not impact the performance of the disposal. If there is anything that we can do to further help, feel free to contact us via https://support.insinkerator.com/app/ask.

Hi, Emily. We understand how you feel about this, and we're sorry to hear that the flange's finish has faded. When it is exposed to chemical or abrasive cleaners, discoloration or a dulling of the surface may occur. Also, powder-coated finishes tend to be more delicate and may scratch or peel over time. If there's anything else that we can do to help, please contact us via https://support.insinkerator.com/app/ask. Thanks.

Hi, Leon. We're sorry to hear that the finish on your sink flange came off. That will likely occur if it is exposed to chemical or abrasive cleaners. There is no remedy for it. It will not impact the performance of your disposal unit, and it is not considered a quality issue. Powder-coated finishes tend to be more delicate and may scratch or peel over time. If you require additional assistance, feel free to contact us via https://support.insinkerator.com/app/ask. Thanks for your feedback.

Good day, BenS! We appreciate your feedback. Powder-coated finishes tend to be more delicate and may scratch or peel over time. We do stand behind our products, and the sink flange has a 1-year over-the-counter warranty from the store. You can reach out to them, or if you need further assistance, feel free to contact us via https://support.insinkerator.com/app/ask. Thank you.

Hi CanK! Thanks for reaching out. We're sorry to hear that the finish on your sink flange has chipped. If exposed to chemical or abrasive cleaners, discoloration or a dulling of the surface may occur. It should be cleaned with a damp cloth. There isn't a remedy for it, and this issue does not impact performance and is not a quality issue. Also, powder-coated finishes tend to be more delicate and may scratch or peel over time. We'd be happy to see what we can do to further help; please contact us via https://support.insinkerator.com/app/ask.

Hello HappyinNC! Thanks for sharing your feedback. You must've been surprised that the finish on the sink flange had chipped. Powder-coated finishes tend to be more delicate and may scratch or peel over time. What do you typically use to clean it? When subjected to chemical or abrasive cleansers, the surface may become discolored or dull. A moist towel should be used to clean it. Please contact us at https://support.insinkerator.com/app/ask to see how we can assist you further.

Hi Beth, we understand how you feel about it. What do you typically use to clean it? Accessories should be cleaned with a damp cloth. If exposed to chemical or abrasive cleaners, discoloration or a dulling of the surface may occur. For further assistance, please reach out to us via https://support.insinkerator.com/app/ask. Have a lovely day!

Hi Mark, we're sorry to hear about this. We'd like to learn more about your experience to see how we may be able to help. You can reach out to us via https://support.insinkerator.com/app/ask.

Hi, we're sorry to hear about this. We'd like to learn more about your experience and see how we may be able to help. You can reach us at https://support.insinkerator.com/app/ask.

Hi Jess, thank you for posting a review and we’re sorry about your experience with our product. If the part wasn’t exposed to chemical or abrasive cleaners, like any other sink flange, powder-coated finishes tend to be more delicate and may scratch or peel over time. We recommend using a damp cloth for cleaning purposes. Again, we appreciate you for reaching out. If we can do anything to help you out, please contact us at https://support.insinkerator.com/app/ask.

Hi golfnutt8, we’re sorry to hear about your experience with your sink flange. We’ve been making this product for many years, and we can honestly say that the failure rate on this accessory is very small and well below industry standards. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. We recommend cleaning it with a damp cloth. If you need further assistance, please let us know by reaching us here: https://support.insinkerator.com/app/ask.

Hi Bridgetreb, thank you for your review. Customer satisfaction is always a number one priority for us, and we’re sorry that wasn't demonstrated to you with what happened with your sink flange. The matte black sink flange has a baked, powder coating on the stainless-steel flange. Powder-coated finishes tend to be more delicate that’s why it should be cleaned with a damp cloth. We know how frustrating this can be. If we can do anything to help you out, please contact us at https://support.insinkerator.com/app/ask.

Hi Phillip, thanks for sharing your feedback, and we’re sorry to hear about your experience with your sink flange. Several reasons can affect the finish of the flange, such as prolonged exposure to chemical or abrasive cleaners, wear and tear, a scratch, nick, or gouge from a sharp item. Also, powder-coated finishes tend to be more delicate which is why we recommend using a damp cloth for cleaning purposes. If we can do anything else for you, please reach us at https://support.insinkerator.com/app/ask.

Hi JBrikho, thank you for leaving your comments. The matte black sink flange has a powder coating on the stainless-steel flange, and it tends to be more delicate if exposed to chemical or abrasive cleaners as well as any sharp item that might scratch, nick, or gouge the finish. We understand how unpleasant this experience must have been for you and we're sorry. If we can do anything else for you, please contact us at https://support.insinkerator.com/app/ask.

Hi Cecilia24, thanks for sharing your comments. We understand how frustrating this experience must have been for you and we're sorry. The matte black sink flange has a powder coating on the stainless steel flange, and it tends to be more delicate if exposed to chemical as well as any sharp item that might scratch, nick, or gouge the finish. We're always working hard to improve our products and we value your candid feedback. If you need assistance, you can reach us at https://support.insinkerator.com/app/ask.

Hi, we're sorry to hear about your negative experience with your sink flange. Our quality control team are always testing our products to make sure you get the very best quality. The powder coated finish on your flange should last longer with proper care. We recommend using a damp cloth for cleaning purposes. If we can do anything else for you, please feel free to reach us at https://support.insinkerator.com/app/ask.

Hi jdgood, we're sorry to hear that this has happened to your sink flange. We have stringent quality control methods in place to ensure you receive a high quality, long-lasting product. The Matte Black sink flange has a baked, powder coating on the stainless steel flange. Powder coated finishes tend to be more delicate and may scratch or peel if exposed to chemical or abrasive cleaners. If you need further assistance, you can reach us through https://support.insinkerator.com/app/ask.

Hi Johnnyd730, thanks for taking the time to share your feedback with us. Several reasons affect the finish of the flange. Constant exposure without thorough water rinse to high acid foods, vinegar, and abrasive cleaners may affect the surface. Also, powder-coated finishes tend to be more delicate and may scratch or peel over time. We recommend using a damp cloth for cleaning purposes. Should you need further help, you can reach us through https://support.insinkerator.com/app/ask.

Hi KK092031, we’re sorry that you’ve had this experienced with your sink flange. We’ve been making this product for many years, and we can honestly say that the failure rate on this accessory is very small and well below industry standards. If there were a potential problem, we have an aggressive quality program and routinely get parts back from the field for inspection. Like many other coated products, the finish may also wear over time. Our customers' satisfaction means everything to us. We value your feedback, and this will be shared with our product marketing team. If you need further assistance, please let us know by reaching us here: https://support.insinkerator.com/app/ask.

Hi PaulC, we're sorry to hear that the finish of the flange chipped. Powder coated finishes tend to be more delicate and may scratch or peel over time. This should be cleaned with a damp cloth. If you need further assistance, please reach us at https://support.insinkerator.com/app/ask.