While I am very happy with the final installed product, I experienced a couple of issues through the order delivery and installation process. The product shipped 2 weeks after I placed the order. It arrived via Saia shipping approximately 10 days later. Much like others who have purchased this product, there was a couple of bent and damaged components. Thankfully, all but 1 was salvageable, and the remaining was a rafter. We were able to remove it from the construction and alter the spacing with the remaining rafters. The installation instructions are outdated, poorly illustrated, and incorrect in multiple areas. When trying to visit the recommended website for further information, the website is no longer available. Additionally, 2 weeks after completing the installation, Saia called to ask if we needed the part (2 x 6) that they had just found still on the dock from our order. Thankfully, we had made due without it. I am very happy with the results and cost of the product, and that the issues we encountered didn't affect the final outcome. The process was frustrating.
This attached pergola looks great. After FINALLY finding a contractor...
June 25, 2019
This attached pergola looks great. After FINALLY finding a contractor willing to actually install it. He and a helper got the pergola up fairly quickly, but still took a day and a half, and he is a highly recommended contractor, a house builder and remodeler by trade. He also liked this kit.
The pergola is high quality and I will probably use...
March 26, 2019
The pergola is high quality and I will probably use it again in the future on other client projects, however, the directions might as well be printed in Chinese and have the quality of a document copied 50 times on a 1980's printer. For $1800 they can do better. And don't expect any help over the ph