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Customer Reviews for JELD-WEN 24 in. x 20 in. W-2500 Series Black Painted Clad Wood Awning Window w/ Natural Interior and Screen

Internet #206454642

Model #THDJW143300068

  • Black wood awning window includes screen and nail fin
  • Awning window includes energy efficient Low-E 366 annealed glass
  • AuraLast pine protects against wood rot & termites for 20 years

Customer Reviews

  • 4.5
    out of 53 reviews
  • 91% recommend this product
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Showing 1-10 of 53 reviews
The window overall is well made. However it comes with no installation instructions, beyond a sug...
The window overall is well made. However it comes with no installation instructions, beyond a suggestion on one of the labels of looking on their website, which has no installation instructions for this model that I could find. Still, since I've installed windows before, I went ahead. There's a problem with the crank handle, where the set screw will not go in far enough to hold it to the post. I used the contact form on Jeld-Wen.com to request a replacement part under warranty. They promise to respond with two business days. That was a full week ago. There has been no response. From this sample, Jeld-Wen makes a decent window, but their customer support is seriously lacking.
by Walt
Response from YourJELD-WENTeamApr 9, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
6 people found this helpful
This is a well crafted window. One major complaint is...
This is a well crafted window. One major complaint is that it is a raw wood interior, but much of that is exposed to the elements so you must either paint or varnish and that entails taking all of the hard ware off. This is labor intensive and tedious work. Not only are there many parts, but the nooks and crannies that need paint are hard to reach. Easy solution would be to sell this item pre-treated. SOLVED.
by Nickname
It is just ok. Some of the exterior frame is...
It is just ok. Some of the exterior frame is pulling away from the window.
by Anne
Product missing handle and gear shroud....
Product missing handle and gear shroud.
by DAVID
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from YourJELD-WENTeamMar 12, 2021
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from YourJELD-WENTeamMar 12, 2021
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
Good window. Works well.
Good window. Works well.
by TJ
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from YourJELD-WENTeamJan 15, 2021
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
Window is solidly buit. However, the hardware (crank and locks)...
Window is solidly buit. However, the hardware (crank and locks) is tan color and insect screen is brown ?! The insect screen (which was shipped separately) doesn't fit onto window. It feels like screen was meant for a different window size.
by LH
Showing 1-10 of 53 reviews