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Customer Reviews for JELD-WEN 32 in. x 80 in. 12 Lite Primed Steel Prehung Left-Hand Outswing Back Door

Internet #202036509

Model #THDJW190900021

  • Made of durable rust-resistant galvanized steel
  • Prehung steel door includes frame for easier installation
  • Actual unit size is 33-7/16 in. x 80-7/8 in.

Customer Reviews

  • 3.6
    out of 17 reviews
  • 60% recommend this product
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Showing 1-10 of 17 reviews
Home Depot is one of the few sources for good quality exterior, out-swing doors. Danny at the Mis...
Home Depot is one of the few sources for good quality exterior, out-swing doors. Danny at the Mission Gorge / Fairmount store is the BEST and the front desk customer service team that backs him up, superb. With Danny's leadership in doors and windows, it was an easy process for this catalog in-stock item. JELD-WEN has been my source for windows and doors since 2006 when I remodeled my home. For when I help out friends and family, fantastic selection, lots of in stock items at the local HD stores, and fast delivery. I wish I could have experienced the same high quality product on this item. HOW SAD! No way I could recommend this item as manufactured. Other JeldWen products are awesome for retrofitting into opening for homes made in the 50s and 60s. The framing and rough opening by then were standardized. FIRST OFF, THIS DOOR IS A BEAUTIFUL DOOR. Just poorly engineered and manufactured. 1. Great wrapping and pallet bundle for deliver on the entire assembly. 2. Good quality steel and glass. 3. Good quality hinges, etc. 4. Bad quality on the bottom of the door. No weather strip. No sealant. No paint on the wood. Open steel edges. UNACCEPTABLE, LOOK AT THE PICTURE 5. Fitment of the assembly was about 90% square. I've installed dozens of doors and on this one, it was/is impossible to get it all squared up for whatever reason the frame wasn't quite set up for the door as far as the height. Factory defect. LOOK AT THE PICTURE 6. The overall height of the assembly was 1/2 taller than the industry standard for pre-hung so the rough opening had to be 'opened up'. REALLY BAD because the only way to get this to fit was by milling down / grinding the oak threshold. Destroying the header and stucco at the top WAS NOT AN OPTION. 7. The threshold is aluminum, so that's a big plus but it's not made to extend to the exterior the same way the in-swing doors are made. 8. The door stop on the bottom was bowed upward in the middle and is PLASTIC. No option is provided to anchor it to the bottom framing of the opening or to adjust it somehow. BAD. Installer has the option of modifying by anchoring with stainless steel screws but thus voids the 'warranty'. 9. THE DOOR DOESN'T CLOSE smoothly because of the interference with the aluminum threshold. AGAIN, THIS IS A MANUFACTURING DEFECT and because it's been raining for a month, I waited for a sunny day for the installation. With the old door removed, what is a homeowner supposed to do? 10. I will be visiting the HD and asking them for options and you can be sure I'll be contacting Jeld Wen. What's up? I had to go back to HD to browse the exterior door sweeps and gasket section to see what will work. Bottom of the door has no room for a true solution so an exterior rubber sweep will have to do. SAD. Hoping the top gasket doesn't allow water infiltration.
by Blue
Response from YourJELD-WENTeamFeb 26, 2019
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
1 person found this helpful
Door was in perfect condition when it arrived and fully...
Door was in perfect condition when it arrived and fully met expectations. Took a couple weeks to arrive as it was out of stock, but that was understood when I ordered it.
by Harrytrimmer
Nice door
Nice door
by Thinman5
Junk
Terrible door. Definitely got what I paid for. If I could have found another replacement door in stock I would have returned this
by 1Disappointed
Response from YourJELD-WENTeamMay 12, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
Great value for the money Good quality door...
Great value for the money Good quality door
by Steven
Response from YourJELD-WENTeamApr 15, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
mediocre quality but you get what you pay for....
mediocre quality but you get what you pay for.
by BNH
Response from YourJELD-WENTeamMar 10, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
1 person found this helpful
5 Star Review
Rating provided by a verified purchaser
by Janet
Response from YourJELD-WENTeamJun 5, 2019
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
5 Star Review
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from YourJELD-WENTeamApr 10, 2019
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
I had originally ordered the 36x80 but after ordering found...
I had originally ordered the 36x80 but after ordering found out that the rough opening had to be 36”. So I built up the rough opening and ordered the 32”. The video instructional and online pdf instructions helped me to install this door perfectly
by Diymom
Response from YourJELD-WENTeamJul 3, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
1 person found this helpful
Worked as expected
Worked as expected
by 387
Showing 1-10 of 17 reviews