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Customer Reviews for JELD-WEN 37.375 in. x 36 in. W-2500 Series White Painted Clad Wood Double Hung Window w/ Natural Interior and Screen

Internet #206540293

Model #THDJW144600185

Store SKU #1001525231

  • White wood double hung window includes screen & nail fin
  • Double hung window includes energy efficient Low-E glass
  • AuraLast pine protects against wood rot & termites for 20 years

Customer Reviews

  • 3.3
    out of 52 reviews
  • 50% recommend this product
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Showing 1-30 of 52 reviews
Poorly Made
I bought a few of these for my house and they were great, but I had one here that I have a picture of, was built very poor. How does this pass inspection? I will start buying another brand, I just cant trust JW. This was newly installed. JW can contact me
by
Response from YourJELD-WENTeamOct 27, 2021
Buddy - We are very sorry to hear that you are unsatisfied with your window. We would love a chance to review the unit & make it right for you. Please send the picture that you have, along with the PO number, to THDWoodWindowSupport@jeld-wen.com. Our Customer Service Agents are happy to assist. Jeldwen
    2 found this review helpful
    save your money
    The top part sages down when unlocked only on one side. The rails look like plastic and very flinzy. I can be pushed in easily and that guides the windows. It was the only window thw size i need so i had no other option.
    by
      • Recommended
      by
      • Verified Purchase
      Bronze finish windows by Jeld-Wen
      Exactly what I was looking for. Wish they weren’t available for special order only. I will need more later.
      by
      Response from YourJELD-WENTeamApr 21, 2023
      Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
      • Verified Purchase
      • Recommended
      Missing
      Did not get a screen
      by
      Response from YourJELD-WENTeamDec 21, 2022
      Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 888-594-3578. Jeldwen
      • Verified Purchase
      NO screens and the sashes dont tilt
      I bought these because the description says the sashes tilt for easy cleaning. THEY DONT TILT!!!! Also, came with no screens! Very disappointed!
      by
      Response from YourJELD-WENTeamOct 5, 2022
      Thank you for your inquiry. Our W2500 double hung has compression jamb liners. To tilt the window, raise the sash and squeeze the jamb liner. The sash will tilt toward the inside. Our W5500 offers the tilt latches that are more convenient. We do apologize about your back ordered screens. Our screen vendor is currently behind on orders and is providing them to us as fast as possible. Please contact Home Depot for updates on your screens. Jeldwen
        • Recommended
        Was supposed to include screens
        Came without screens.
        by
        Response from YourJELD-WENTeamAug 11, 2022
        Please be advised, due to our screen vendor delays the screens for many orders are on back order and will ship later. Please check with your Home Depot online customer service representative for more information on the screens for your order. Jeldwen
        • Verified Purchase
        Purchased (7)- Here's what we found after 4 years:
        500 character review is not nearly enough to describe the defects, flaws and misadventures we have experienced in any useful detail, no matter how much editing. Here is a summary. These are poorly made with cheap parts. This was all well before Corona Virus hysteria so JeldWen cannot use that popular excuse for crappy workmanship and/or service. If you can afford anything better, RUN, don't walk away from these windows. Cue idiot form letter response: "...we at Jeld wen strive to...blah blah
        by
        Response from YourJELD-WENTeamAug 8, 2022
        Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-r Jeldwen
          When the widows were picked up there were no screens...
          When the widows were picked up there were no screens and have not been notified as to there status
          by
          Response from YourJELD-WENTeamJun 16, 2022
          Due to our screen vendor delays the screens are likely on back order. It may take an additional 4-6 weeks to receive your screens. Please reach out to the store you purchased your order through and have them contact us with you purchase order number for a updated status if available. Jeldwen
          • Verified Purchase
          by
          • Verified Purchase
          My windows did not come with screens....
          My windows did not come with screens.
          by
          Response from YourJELD-WENTeamDec 21, 2022
          Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 888-594-3578 Jeldwen
            No screens
            Was suppose to come with screens and they did not
            by
            • Verified Purchase
            Little issues add up
            We just bought eight of these, and there are quality issues with four. The issues range from minor to major. Minor issues: lower won't stay down/upper won't stay up; plastic clips missing or failed. Weatherstrip misaligned or not trimmed. Major issues: rail and sash so out of square ( >1/4" over 30", and jambs are square) that they leak air and noise. Keep in mind these are new, and cost much more to install on a third floor than the windows themselves. I can't imagine these windows passing any kind of quality assurance protocol, which leads me to believe Jeld-Wen doesn't take quality seriously. I have 31 more windows to replace, and I can't see them being from this company unless I hear a really good story from them. The ones that work are great, and they're what I expected based on previous purchase 20 years ago. Making your customers your QA team isn't a great idea, though. Especially when they have to write the check for the install.
            by
            Response from YourJELD-WENTeamDec 22, 2021
            Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
              Did not come with screen trim was not cut square very poor quality window I never took it out of ...
              Did not come with screen trim was not cut square very poor quality window I never took it out of the store returned it waiting now another 6 weeks for a different brand window I’ll never buy another jeldwin window again
              by
              • Verified Purchase
              2 found this review helpful
              Where's the screen. $470 for a window and no screen.
              Where's the screen. $470 for a window and no screen.
              by
              Response from YourJELD-WENTeamJul 14, 2021
              Please contact our Customer Service department at 800.246.9131 option #2 & provide us with your PO number for an update on the status of your screen. Jeldwen
              • Verified Purchase
              2 found this review helpful
              High quality windows. Came in before projected ship date. Double...
              High quality windows. Came in before projected ship date. Double hung design is excellent. Very satisfied.
              by
              • Verified Purchase
              1 found this review helpful
              The windows are fine for the money and totally acceptable. The aluminum cladding is a nice featur...
              The windows are fine for the money and totally acceptable. The aluminum cladding is a nice feature. However, the build construction, or rather, quality control was average at best. We ordered seven windows and all seven had a variety of small issues. Nothing that was a returnable, but just enough to give you a head scratch with why it wasn't caught and leaving you with a not so "Yippie!!!" new window feeling.
              by
              Response from YourJELD-WENTeamJun 30, 2021
              Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
              • Verified Purchase
              3 found this review helpful
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              Response from YourJELD-WENTeamApr 1, 2021
              Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Great windows for a reasonable price...
              Great windows for a reasonable price
              by
              • Verified Purchase
              Love the black frame, the window is a nice accent...
              Love the black frame, the window is a nice accent to our home. The window has been installed for about a month and has made our home more energy efficient as there is no air seepage.
              by
              • Verified Purchase
              Fit great, works well....
              Fit great, works well.
              by
              • Verified Purchase
              Window profiles wasn’t connected at the joints and corners to...
              Window profiles wasn’t connected at the joints and corners to each other nicely.
              by
              • Verified Purchase
              3 found this review helpful
              by
              • Verified Purchase
              Great window very comparable to big name brands but without the price
              Great window very comparable to big name brands but without the price
              by
              Response from YourJELD-WENTeamNov 16, 2020
              Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
              • Verified Purchase
              • Recommended
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              Response from YourJELD-WENTeamNov 16, 2020
              Thank you for taking the time to provide this review. We appreciate your feedback Jeldwen
              • Verified Purchase
              nice affordable window...
              nice affordable window
              by
              Response from YourJELD-WENTeamNov 16, 2020
              Thank you for taking the time to provide this review. We appreciate your feedback Jeldwen
              • Verified Purchase
              One of the panels of glass has a crack in...
              One of the panels of glass has a crack in it and the frame for one of the screens is bent. Decent windows not happy about having to get Jeld-Wen out to fix new windows
              by
              • Verified Purchase
              1 found this review helpful
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              by
              • Verified Purchase
              1 found this review helpful
              Showing 1-30 of 52 reviews

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