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Customer Reviews for JELD-WEN 37.375 in. x 40.5 in. W-2500 Series Primed Wood Double Hung Window w/ Natural Interior and Low-E Glass

Internet #202985803

Model #Z40047

  • White wood double hung window includes brickmould frame
  • Double hung window includes energy efficient Low-E Annealed glass
  • AuraLast pine protects against wood rot & termites for 20 years

Customer Reviews

  • 3.3
    out of 24 reviews
  • 45% recommend this product
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Showing 1-10 of 24 reviews
the windows arrived and are in good condition, the jamb size was for a 2x4 wall, so I will have ...
the windows arrived and are in good condition, the jamb size was for a 2x4 wall, so I will have to make extensions, not a big problem...could have been my mistake? The price is reasonable as most wood windows are special ordered and expensive, all in all..they will work and again, reasonably priced and made in the United States as well!
by Sundog
Response from YourJELD-WENTeamApr 9, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
1 person found this helpful
Worst windows I’ve used, top sash wood bent so bad its smiling. HD Pro Desk said theres no customer service from JW
Ordered a double window factory mulled together. The center mulling wood was cut 3/16” too short leaving a bow in the top frame if you shimmed the bottom square, or versa. The side frames were nearly 1/4” different in length. I get that its mostly hidden by the molding, but why not build it accurately and square? The real issue is sash quality. So warped not sure how the glass stays in it. To lock the sash, becuase of the bow you raise the bottom to meet the top and leave a gap too big to seal. Unless you shim the bottom so much it bends and closes the gap. Not a great long term solution. Prodesk where iordered was no help. Really should have put plywood back over the window for another 6 weeks while waiting for a better window.
by THeath
1 person found this helpful
The window worked perfectly...
The window worked perfectly
by HomeDepotCustomer
Response from YourJELD-WENTeamNov 16, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
The windows seem to be well built and they are...
The windows seem to be well built and they are affordable. The only downside I see is that they come with an outside trim that is useless and had to be removed as a historic trim had to be added to complete the look.
by HomeDepotCustomer
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
1 person found this helpful
Great Service very nice people to deal with...
Great Service very nice people to deal with
by HomeDepotCustomer
1 person found this helpful
I am did replace my 30 years old windows. Windows good...
I am did replace my 30 years old windows. Windows good quality and easy installed. I'm really appreciate.
by Stas
Mediocre window, probably should have listened to the reviews but...
Mediocre window, probably should have listened to the reviews but I was desperate for a window with a paintable wooden exterior. Was warped and the track for the sashes sucks, totally chintzy. Used it anyway only because it will almost always just stay closed and locked, otherwise would have returned it.
by Luke
Response from YourJELD-WENTeamJun 12, 2020
Luke, I am very sorry to read about your frustration with our product and its performance. We strive to make a product that works for our customers needs and meets our customers expectations. I understand how frustrating it is to get a product that does not operate as advertised. I will pass this information to my supervisor and our production team to see what we can do to improve the performance and quality of our windows and doors.

Sincerely,

Jeld-Wen Customer Service Team Jeldwen
1 person found this helpful
They fix exactly as ordered...
They fix exactly as ordered
by Tm
The patio door did not hold up from the about a year after installation.
My review is this door has blinds inside the window, they started scratching the window from inside, now you can’t see out of them. The side the blind won’t even work anymore. Then this Jeldwen company want get back in touch with you to make it good! Sorry company. Please, please people do not get anything from this Jeld-Wen Co.
by GG66
Response from YourJELD-WENTeamMay 26, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
1 person found this helpful
Showing 1-10 of 24 reviews