Worst mistake waited 8 weeks for a custom patio door and had so many issues. Both doors were different in height and the measurements were off and not to what I had specified on my order form. My contractor had to work a miracle to get it install. Customer service was poor as well when trying to get any details on when my order will be ready. Home Depot stated I needed to call their vendor Jeld-wen for that details when I purchase this through homedepot.
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Response from YourJELD-WENTeamMay 31, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Jul 11, 2018
Owned for 8 months. The coating in the interior window panel began dissolving in a patterned-peel...
Owned for 8 months. The coating in the interior window panel began dissolving in a patterned-peeling effect. JELD-WEN accepted that this was a defect that occurred during manufacturing process and agreed to replace. However, they ship only to store (not to home) and the replacement is only the window insert (with binds) not the full door. Therefore, after originally purchasing door and paying for installation, my new responsibility is to pay for delivery from the store, remove the defective insert and support seal/framing, install the new insert, reseal and re-frame insert, dispose of old. Unfortunately, for me that means I pay for all the delivery and installation again. For DIYs (with access to a truck) these additional steps may not be an issue. Aside from the inconvenience and additional cost to me, the overall issue remains I have a "repaired" exterior door rather than a manufactured new door and that is disappointing. If the defect is an anomaly, JELWEN should have tried harder to compensate by sending a new full door and delivering to home to minimize the replacement effort I need to make to fix their mistake. I do not trust the overall quality of the product to give it a better rating.
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Response from YourJELD-WENTeamJul 11, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. If you have additional information you’d like to share, please contact us at 800-535-3964.
38 found this review helpful
Nov 15, 2023
I ordered this door on Sept. 7th for an addition in the PNW. I had it delivered to meet timelines. It did not arrive until Oct. 27. When it arrived, it was dropped off and the packaging was falling apart, there was damage to the trim board (Broken and pulled off the door) There is dents in the door as well. At this point I had to use the door but contacted Home Depot about the damage. This is a $2,000+ door and all they said was we will give you 10% off. Very disappointed and I wish I could attatch pictures of the damage to show what was dropped off.
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Response from YourJELD-WENTeamNov 16, 2023
Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative.
Verified Purchase
Jan 13, 2023
Door leaks
I got 7 of these doors for a house I'm building,the doors leak through the threshold,primer paint is peeling after 1 month,these doors suck
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Response from YourJELD-WENTeamJan 13, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
2 found this review helpful
Sep 19, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamSep 20, 2022
Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 800.535.3936.
Verified Purchase
Feb 14, 2022
Do not recommend
100% do not recommend. It looks nice, but frame was not square making it difficult to install. Door has warped over time & does not close all the way now. Glass makes very loud, obnoxious popping noise when temperature drops &/or in direct sunlight. The only thing I know to do is rip it out, put it on the side of the road, & start over. I’m even less impressed with JELD-WEN & the glass manufacture’s lack of service and interest in helping me resolve my issue. Won't purchase their products again.
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Response from YourJELD-WENTeamFeb 15, 2022
Thank you for your feedback on JELD-WEN. We apologize for your frustration and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Sep 9, 2020
The door is not strong enough to take a tumble off a
After examining the door after shocking level of damage incurred by the shipper; the joints on the door jams are not well made, the finish on the door is nice, and the glass was clear.
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Response from YourJELD-WENTeamSep 10, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
1 found this review helpful
Sep 1, 2020
Beautiful door! Very sturdy, well made!...
Beautiful door! Very sturdy, well made!
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Response from YourJELD-WENTeamSep 10, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
1 found this review helpful
Aug 18, 2020
The door takes a while to get but once in...
The door takes a while to get but once in it installed fairly easily. The downside is the holes for the pins, which aren't holes but slots, were not pre cut, so we had to drill and cut with a knife without any markings of where the best place to drill would be. The top and bottom area of the area that the two doors meet and the pins are, lacks any type of weather stripping so I had to create my own. I would hope for $1500 some of the little details would be included.
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Verified Purchase
5 found this review helpful
Aug 14, 2020
Gorgeous door. Keeps summer heat out....
Gorgeous door. Keeps summer heat out.
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Verified Purchase
Jul 14, 2020
Excellent value for money. For our use, having a lockset on one door only made sense, and it sav...
Excellent value for money. For our use, having a lockset on one door only made sense, and it saves a lot of money. The quality of the door is great. The ordering (right hand, etc) worked well. It was extremely well packaged on an upright pallet and was delivered on time and in good shape. I ordered the brickmould option which was easy to install. I recommend this project. If I need to buy another patio door I would order the same thing.
I am a do it yourselfer and had never installed a patio door. I had some buddies over a few weeks ago. Installation went well using the instructions plus an on-line video or two.
The door is heavy! When moving or installing, I recommend at least 4 people.
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Response from YourJELD-WENTeamJul 14, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
1 found this review helpful
Mar 3, 2020
All is good. ...
All is good.
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Response from YourJELD-WENTeamMar 4, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Jun 4, 2019
Door looks good and heavy as expected . Worth the...
Door looks good and heavy as expected . Worth the money . HD shipped it faster than it was expected .
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
1 found this review helpful
May 21, 2019
Doors look nice and can be painted to match. ...
Doors look nice and can be painted to match. Good economical option for French doors that you can dress up to look nice and like more expensive options.
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jan 30, 2019
recieved early was pleased with the quality....
recieved early was pleased with the quality.
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Response from YourJELD-WENTeamJan 30, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Sep 6, 2018
No installation instructions for French door, no holes for top and bottom locks on door with no h...
No installation instructions for French door, no holes for top and bottom locks on door with no handel. Dead bolt does not line to properly.
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Response from YourJELD-WENTeamSep 7, 2018
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
Verified Purchase
4 found this review helpful
Jun 5, 2018
Doors arrived unaligned....
Doors arrived unaligned.
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Response from YourJELD-WENTeamJun 5, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
10 found this review helpful
May 23, 2018
The door is poorly built. I regret not buying from...
The door is poorly built. I regret not buying from a reputable company. These doors must be a product of a prison factory or something.
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Response from YourJELD-WENTeamMay 23, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
13 found this review helpful
Jan 2, 2018
perfect for our needs and they look really good. would...
perfect for our needs and they look really good. would purchase again.
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Response from YourJELD-WENTeamJan 3, 2018
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Nov 21, 2017
Beautiful!!! And my husband and a friend put the door...
Beautiful!!! And my husband and a friend put the door in- it wasn't that difficult - it's really beautiful.
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Response from YourJELD-WENTeamNov 28, 2017
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
1 found this review helpful
Aug 22, 2017
Had product shipped to store. Noticed it was missing the screen kit and brick moulding at the sto...
Had product shipped to store. Noticed it was missing the screen kit and brick moulding at the store. Was on schedule to install door so could not send back. Got the door home and was also missing a screw around the window trim and an entire hinge and screws! How does this get past a quality control before shipping out. For a $1,300 door I would have thought it would not be an issue. We ordered the same door in a different size earlier in the year and it came in fine. Also do not like the fact the the screen is only in white and that you cannot get it in the brown that we ordered. Finally got the replacement screen and brickmould after waiting about 1 month.
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Response from YourJELD-WENTeamAug 23, 2017
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
16 found this review helpful
Aug 1, 2017
Reason for good is that 9 plugs were missing for...
Reason for good is that 9 plugs were missing for the frame around the glass. For it to take two weeks to receive them is totally unsatisfactory. I am still waiting.
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Verified Purchase
7 found this review helpful
May 12, 2017
door is very nice
door is very nice
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Response from YourJELD-WENTeamMay 16, 2017
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
Apr 5, 2017
I just installed this door and it seems to be fair quality for the price. There are a few cosmeti...
I just installed this door and it seems to be fair quality for the price. There are a few cosmetic issues, like glue and sealant coming out of seams. It took only 9 days for the door to be received even though it was 28 day delivery. The door was delivered without screen or screws. Home Depot is shipping a separate screen to us after calling. Also, since this door does not come with hardware you need to plan ahead. The strike plate cutouts are small and don't fit all locksets. Most importantly, you need to drill the astragal holes yourself and find strike plates. These are not in stock at HD or Lowes and difficult to find.
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5 found this review helpful
Mar 10, 2017
We ordered three sets of these doors for a gigantic remodel we were doing. They came in on a tim...
We ordered three sets of these doors for a gigantic remodel we were doing. They came in on a timely basis, in good shape. We picked up and installed, no problems . Very happy with doors.
HOWEVER...the screens that accompanied these doors were white (white frames). This was not noted in the description and REALLY takes away from the look of having all black windows and doors. Jeld-Wen advises they do not make black framed screen doors for these doors, so I'm either going to have to not use screens or paint them myself. Disappointing. What's the point of having black exteriors if you cover them with white screens??? Ugghh.
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Response from YourJELD-WENTeamMar 13, 2017
Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met in regards to the screen that is paired with your doors. Thank you for bringing this to our attention, we are always looking for opportunities to improve.