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Customer Reviews for KENMORE Smart Robotic Vacuum Cleaner

Internet #314420759

Model #31510

Store SKU #1005700302

  • 120-minute run time, self-charging technology
  • App and voice control enabled
  • 4 cleaning modes to fit any home

Customer Reviews

  • 4.3
    out of 35 reviews
  • 95% recommend this product
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Showing 1-30 of 35 reviews
Cool, high-tech robovac that gets the job done! With two dogs that love to shed, I could probabl...
Cool, high-tech robovac that gets the job done! With two dogs that love to shed, I could probably open a petting zoo for the dust bunnies in my house. :-) Trying to keep the hair under control is a constant battle, so I decided my best option was a robotic vacuum cleaner. I selected this Kenmore model and I'm very happy with it! This is a great vacuum at a great price. The machine is extremely quiet and unobtrusive; it does its cleaning, then automatically returns to its docking station re-charge. I love the fact that it's compatible with both Alexa and Google home devices; this provides such a great level of control and functionality. This vacuum has been keeping the dog hair, dust, and crumbs at bay - and reducing my work around the house. What a relief - I now have more time to spend on more important things than cleaning the floors. Speaking of floors, I have wood floors throughout my home; I also have several area rugs that are high-pile shag, so I just program the robovac to avoid those. I'm extremely happy with this Kenmore robovac. A great value and a big help around the house.
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  • Recommended
1 found this review helpful
This robotic vacuum is amazing! With a sleek design, it looks okay to be in any room and does no...
This robotic vacuum is amazing! With a sleek design, it looks okay to be in any room and does not stand out. It functions really well- even with a house with dog fur and dirt dragged in! It is such a time savor to be able to use this basically daily to pick up all the small things drug in from outside. It works well on both hardwoods and carpet (we use it on both!) and you can certainly tell on days we don’t run it. This vacuum, at this price point, is a steal!
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  • Recommended
Overall this is a good robot vacuum. It works well on all surface types including carpet and hard...
Overall this is a good robot vacuum. It works well on all surface types including carpet and hardwood. It is very easy to set up and the associated app is very handy. The filter is easily accessible and easy to clean. The other thing i really like is that it is fairly quiet on the regular setting. I do notice that it gets stuck sometimes which is not so much a problem but that there is no way to know when it does. It would be great if the app could tell me it is stuck rather then me having to check up on it.
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  • Recommended
I'm not big on "smart" appliances. I'm old school, but I don't have time to run my vacuum nearly...
I'm not big on "smart" appliances. I'm old school, but I don't have time to run my vacuum nearly as often as I should. This robot vacuum works for me without me using the smart features. If smart is your thing, you may find it has more to offer than I'm aware. Out of the box, there were two rotating sweepers to snap into place on the bottom. Plug in the charger, put "Ken" (I do name all of my stuff) on the charger, and a few hours later he's ready to work. I just pick up all the things Ken would find annoying in a room (like dog toys) and shut the door on him to do his thing. When I figure he's had enough time, I go pick him up and either repeat in another room or take him back to his charger. Just for fun, I told him to return to his charger in another room and he had trouble with that but he made it eventually and it was great fun for the dogs and me to watch him look for it. He actually vacuums pretty well including along the edges, under furniture as long as he fits under there, and in the open. He goes from my laminate and tile floors over the area rug in the living room without any trouble, but he gets hung up on newspaper under the bird cage and on thin scatter rugs. Since I've gotten to know him a little better, I know what to pick up out of his way. He's a little loud to have working in the family room during a movie, but he doesn't bother me at all while I read other than I get distracted watching him work while I veg out on the couch. His dust bin isn't very big but he easily does a whole room without needing emptied and my dogs make sure he has plenty to do.
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  • Recommended
3 found this review helpful
To start out I own a vacmaster. I find both units very similar in size, charging station is ident...
To start out I own a vacmaster. I find both units very similar in size, charging station is identical. That is where the comparisons end. This unit comes with an app that connects via your wifi at home and you can see battery levels set schedules and monitor pretty much all parameters that the vacuum has. These vacuums in my world are not intended for the heavy vacuum but rather daily maintenance and vacuuming. Need to move your bed or furniture to vacuum currently? With this unit you wont need to move anything but cords and make sure your furniture is just slightly taller than the vacuum itself. I played with all the different options and love each. There is an auto clean mode which will travel all over your room until its cleaned everything in grid like fashion. It has an auto return home button which sends the unit home. This feature for me has never worked perfectly on any vacuum like this I have had. The Kenmore Smart robotic vacuum has solved that problem. It had a strong signal and when I commanded it home it went pretty much straight there. You can set edge cleaning, spot cleaning, you can click find robot and it starts beeping till you find it, You can also monitor when your vacuum operated and for how long! I am very impressed with the options, look and operation of this robot vacuum. I would highly recommend it for hardwood or laminate floors, carpeting you name it. The trash container comes out easily and comes fit with a filter, replacement filter and replacement brushes. This unit took literally five minutes to set up. You should definitely charge it first. This gives you an opportunity to download the app get it all connected and by the time you do that you should be ready to try out your new vacuum. I forgot one thing. You can also manually steer and operate this unit though this is not the reason I bought it. I want mine to do its thing without me every even worrying about starting or stopping it. All I have to do is empty the trash bin! I highly recommend this product!
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  • Recommended
1 found this review helpful
This isn't a bad entry-level, lower price point, robot vacuum. The brush design is typical with ...
This isn't a bad entry-level, lower price point, robot vacuum. The brush design is typical with sweeping brushes that direct debris inward to the roller brush (very good for hardwood/tile floors). This isn't a great design for carpet so don't expect too much on your rugs. The battery life is good and the ability to connect to your smart apps is good, too. This vacuum utilizes the "bump and go" system; random vacuum patterns that bump into an object and change direction. Higher-end robots use mapping software and IR sensors. I've owned 6 different robot vacs and this one is better than 2 of them but not as high-end as the more expensive ones with onboard sensors and mapping software. All in all not a bad vacuum and, if you're not looking to spend a lot of money, this is a good choice.
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  • Recommended
What can I say, I'm loving this Smart Robot Vacuum. We had one of the first ones out for my husba...
What can I say, I'm loving this Smart Robot Vacuum. We had one of the first ones out for my husbands apartment in the bay area but it just wouldn't work at our home with multiple pets. Now I live in a home with hardwood floors in the main living areas, I also have 11 cats, 3 dogs and a grandson. This vacuum will clean the living room, family room, kitchen and dining room in just over an hour with only using less than half a charge. The bin is large enough that it doesn't need to be emptied in the middle of cleaning. There may be bigger, fancier robot vacuums on the market but for the money this one is a great performer. A plus is how it keeps the cats entertained! But just like with a toddler, don't leave it unattended for long as it it will get itself stuck! I also had a lot of fun using the control function on my phone to drive it into the spots it didn't get into on it's own.
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  • Recommended
Easy to use, easy to set up remote on phone. Gets a little lost when it's far away from docking. ...
Easy to use, easy to set up remote on phone. Gets a little lost when it's far away from docking. Cleans carpet well. Makes lines of the wheels in newer deeper carpet that you don't see in the older carpet. I would recommend using the hose of another vacuum to clean the filter and dirt collection receptacle; that way you are not shaking the dust around trying to put it in the trash.
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  • Recommended
I am very impressed with the Kenmore Smart Robotic Vacuum. Our old one was on its way out and the...
I am very impressed with the Kenmore Smart Robotic Vacuum. Our old one was on its way out and the Kenmore model is terrific. Assembly was a snap and setting up to our home Wi-Fi was very easy. Then it took probably no more than one hour to charge. I couldn’t get over how quiet the machine was, I may even run it at night while we are sleeping. It came with 2 extra Side brushes, a cleaning brush and boundary strips. I started the clean cycle with my phone, from downloading the app and it started right up and ran it’s course, with no incidents of getting stuck. The robot ran for approximately one hour and then returned to homebase. Our carpets and floors look terrific and we couldn’t be happier and highly recommend the Kenmore Robotic Vacuum.
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  • Recommended
I have an older robot vacuum. Since electronics improve so quickly I thought that I would replace...
I have an older robot vacuum. Since electronics improve so quickly I thought that I would replace it with a newer model. This Kenmore vacuum has numerous improvements over the four year old machine. The dust bin is a little bigger, it has a better exhaust filter, and it has two side brushes instead of one. That is very useful. The old machine could only clean an edge going one direction so sometimes it had to turn around and come back to get the edge brush to work. Another thing that I noticed is that it has three cleaning levels. When it is using the economy speed it is very quiet. You can actually hear the machine change noise level when it gets to a dirty spot. The only negative issue with it is that it took awhile to find the App which allows you to run it from your phone. The instructions say to download the “Kenmore Smart Robot Vacuum” from the Google play store or scan the QR code in the instructions. When I scan the QR code my phone says there is no such web address and when I searched in the Play Store for Kenmore the nearest thing was Kenmore Smart Appliance. It turns out that you have to type in the full “Kenmore Smart Robot Vacuum” title to find the right app. The app works well and has a lot of options for controlling the unit.I love the way this vacuum works. It has a very discernable pattern and goes over each area several times. It does a nice job and is just a tiny bit shorter than my old vacuum which allows it to get under even more furniture.
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  • Recommended
1 found this review helpful
Kenmore Robotic Vacuum is a breeze to use. It takes the effort out of vacuuming for busy househol...
Kenmore Robotic Vacuum is a breeze to use. It takes the effort out of vacuuming for busy households and those that don't like to vacuum. You have 2 choices for operating this vacuum. Either by removing it from the docking station and pressing the on button or by adding the Kenmore Smart app to your phone and programing it from there. I ran the vacuum in my carpeted bedroom and found it worked very well. Collecting lots of dust and dirt from under the bed which is hard to reach with regular vacuums. Kenmore supplies a 3 ft heavy boundary strip, 2 extra side brushes, a cleaning tool, a large quick start guide and a smaller more detailed Use and Care guide. Please note the Smart device setting the Robot supports is 2.4GHZ WiFi networks (higher networks need to be tweaked). It is compatible with Apple iOS9 and above and Android 5 and above. It was shipped to my home in a box within a box for extra protection.
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  • Recommended
Never having a robot vacuum cleaner before, I was not prepared for such a great and simple additi...
Never having a robot vacuum cleaner before, I was not prepared for such a great and simple addition to the household chore regimen. Kenmore has always been a trusted brand and it does not disappoint! It will connect to a smartphone with WiFi that makes your phone “control central”. You can set it for edge cleaning, spot cleaning, or auto cleaning; and send it back to its docking station. A great product!!!
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  • Recommended
Functionality is very limited unless paired with the app on your smartphone. I was unsuccessful p...
Functionality is very limited unless paired with the app on your smartphone. I was unsuccessful pairing with the vacuum after over 20 attempts. The vacuum will only work over a 2.5G network, my router automatically detects which is better for your device and switches between 2.5G and 5G. My iPhone likely connects automatically to the 5G network. I have a WIFI extender on the 2nd floor that has both a 2.5G and a 5G channel. I tried pairing over that 2.5G channel with no success. As a result, I don't have access to most of the functions on this vacuum. I'm not calling tech support for what is a flawed design, but that is why this only gets two stars. The vacuum itself works pretty well. When you press the power button it will set off in it's standard cleaning mode which is a zig-zag pattern. It will clean until it thinks it's done and will then return to the base. The vacuum has no trouble getting over carpet or shifting from one floor surface type to another. It will also shut off if it senses it's near a step or drop. The AI programmed into this device is pretty clever. I ran it in our upstairs hallway and watched it for a while. When it is travelling along a wall and hit's a bump, it will move to the right to get around it, but it will continue forward and then try to return to the left. I realized it is searching for door openings when it does this, even when a door is closed it will clean the inside of the door entry and continue down the wall of the hallway. If you hit the home button the device will return to it's base. It's pretty fun to watch it scanning for the base location and finally finding it. Like all of these robot vacuums the dust bin is pretty small and the brushes can easily get tangled with hair. This vacuum comes with two pairs of brushes and a cleaning tool to cut away hair or thread that may get tangled. It also has a dust filter in the bin so that it doesn't expel the dust it's cleaning up. I imagine if I had access to the app I'd like this a bit more, but for now it remains two stars since I have to manually start it when I want it to run.
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2 found this review helpful
The Kenmore robotic vacuum cleaner was very easy to setup and get working with the download pf th...
The Kenmore robotic vacuum cleaner was very easy to setup and get working with the download pf the app. Once connected to my home charging it initially only took over an hour and then I turned it on and let it go to work. The robot does well navigating itself around the house and obstacles. It does a good job at running in a straight line not missing areas. I have ran it several times and have been pleased with the outcome. It docks itself well but would be sure to not have too many obstacles near/around the “home” charging base.
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  • Recommended
This Kenmore Smart Robot Vacuum is AWESOME! My old robot vac died so I decided to give Kenmore a try. I am so happy that I did. It does such a great job and is so easy to use. The suction is FaNTasTic and it is very well made & sturdy; very durable. The bumpers are excellent and it comes with extra brushes, a cleaning tool and a magnetic strip to create barriers. It does a very thorough job and glides from surface to surface with ease and it's quiet! The dust bin is good size. Just let it go and do it's job. When it's done it will park itself back into the docking station and your floors will be very clean! I am very impressed with it and extremely happy. Unpacking was quick and easy and set up and the app are also very easy. Highly, Highly Recommend!
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  • Recommended
1 found this review helpful
It’s a Keeper!! I love my HEPA canister vacuum but this new Kenmore Smart Robot Vacuum is definitely giving it some competition. Per the detailed installation instructions, the Kenmore application software was easy to setup on my cell phone. I found the easiest way to sync the robot with my Wi-Fi was to place my cell phone on top of the robot to finish the sync process. By pushing a few buttons, I found it easy to understand how to control the robot in the Kenmore app. It has a low 3 inch height that allows it to reach the kickboard under my kitchen and bathroom cabinets plus it reaches under most of my furniture due to its low profile. The robot bumper is gentle and did not damage any of my furniture. On its ‘normal’ robot power setting, it is so much quieter than my canister vacuum. Its ‘normal’ robot volume level is about the level of my normal speaking voice. On the ‘high’ power level, this robot is not that much louder. And if I want to switch between power levels or cleaning modes while it’s vacuuming, it’s easy to do in the app. I tried all the different vacuuming modes and they all performed as described. Sometimes the robot did get turned around during its cleaning modes and re-vacuumed the same area so I did need to babysit it. I let it run for about an hour and then the robot got quiet… why? Because the robot has “great suction” and the dust bin needed to be emptied!! I keep a clean, tidy home and no longer have pets so I was surprised. When the robot was finished, it was easy to clean with the included brush and then I wiped it down with a small towel. Also, it came with 2 extra side brushes so that was nice. I am disappointed that it does not automatically turn off after the battery charges completely. But… since I am using the app scheduling program to vacuum 3 times per week, then I should not manually turn it on and off anyway because that would stop my programed vacuum schedule from activating. Also, if the app could include house mapping where you could plot ‘no vacuum zones’ then I think this would be a perfect robot vacuum. But with everything considered and the price being very reasonable, I’m a very happy ‘Kenmore gal’ with my new robot friend!!!
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  • Recommended
WOW!!!!!!!! I am thoroughly impressed. I have had other robo vacuum cleaners so I'm coming from a...
WOW!!!!!!!! I am thoroughly impressed. I have had other robo vacuum cleaners so I'm coming from a somewhat experienced point of view when I say this Kenmore cleaner is impressive. My experience with other vacuums is that they frequently get stuck around or under furniture unless you move furniture or put up blocking devises. I ran this in my diningroom and livingroom (which covers an area of about 35' by 14') with the vacuum getting stuck only once which was around the legs of one of my diningroom chairs. I had done nothing to move furniture or block areas to prevent this from happening. So, to me based on my experience, this is amazing. Included with the vacuum is a boundary strip (which can be cut to size) and installed (adhesive tape is on one side) which keeps the vacuum from crossing the strip, thus blocking off an area as it will not cross the tape. The vacuum has numerous features which are controlled by the Kenmore app on your phone. They include: auto clean (the vacuum moves around the room on it's own), edge cleaning (it moves around the edges of walls and furniture), spot cleaning (using the directional control on the app move the vacuum to the area to be spot cleaned), return home (if you want to end a session before the vacuum is finished) and cleaning strength (high, normal and eco). The app also has useful tools including: find robot (in case it gets stuck and you need to locate it), a cleaning record, a cleaning schedule you can set, directional control for moving the vacuum around, and a battery level indicator. Set up was simple even for this somewhat technologically challenged user. The manual gives great instruction if your wi-fi is a dual wi-fi (meaning you have both 2.4 and 5G). You can also operate this vacuum with Alexa or Google Assistant. You set the vacuum up through those specific apps. The included manual was very well written and complete, including installation, operation, maintenance and cleaning and trouble shooting. At a price point of $200, this is an incredible buy! Oh, one last thing. The manual states that the docking station should be set in a place where there are no objects within 5' from the front and 3' from the sides. This seems a relatively standard requirement and one I have found hard to follow, since I really don't want my vacuum out in the open. Mine has objects on either side that are much less than the 3' (as shown in one of my photos). I have not found any problem with the vacuum leaving or returning to the docking station in this location.
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  • Recommended
Love this vacuum. It is great for quick and study cleaning. I just got it and I gave my dog a hai...
Love this vacuum. It is great for quick and study cleaning. I just got it and I gave my dog a haircut, put the vacuum to the test and it worked great. Cleaned the hair right up. Then I let it run while doing other things and it just went around vacuuming the floors. It doesn't get in the corners but it does the rest of the floors beautifully. I downloaded the app and set the pattern that I wanted it to go. This is going to make life so much easier. Charged back up very fast. When it was low it found the charging doc and went right to it.
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  • Recommended
Now THIS is a robot vacuum! I love this little girl (I named her Barbieless -- as opposed to Ken...
Now THIS is a robot vacuum! I love this little girl (I named her Barbieless -- as opposed to Kenmore - get it?). I had just vacuumed with my heavy duty vacuum the day before and I expected an empty or nearly empty dust bin. Boy was I shocked!! This little lady does some serious cleaning! While I was outside working in my yard, I was vacuuming, and when I came in she was happily back on her charger. I was able to start her up from the app on my phone. And I can send her "home" when and if I want her to stop, schedule cleaning, choose the power level. She is learning the house and she's just, well she's perfect. I LOVE HER!
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  • Recommended
I am super impressed with the Kenmore Smart Vacuum Cleaner. The smart vacuum is huge! I was expec...
I am super impressed with the Kenmore Smart Vacuum Cleaner. The smart vacuum is huge! I was expecting a much smaller one, so that was a great surprise. It has a charging station, and you have to charge the vacuum before using. It also comes with boundary strips to place in a area you do not want the robot to clean. Download the Kenmore Smart Vacuum app from the Apple App Store or the Google play store Once you download to your device, open the app and follow the instructions,. Once that is done the unit will be set up and will be in sync with the app, and you'll be ready to go! I recommend this product.
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  • Recommended
Poor suction and very poor performance on carpet. Cheaper brands...
Poor suction and very poor performance on carpet. Cheaper brands do much better. Not recommended.
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Response from Product ExpertMay 5, 2021
Hi Jameson,

We are so sorry to hear that the 31510 was not a good fit for you. We truly appreciate your feedback, as it allows us an opportunity to better learn the needs of our customers and how we may do better in the future. If we can help in any way or if you would just like to share more about your experience, please feel free to reach out to us at 1-877-351-7321.

Kind regards,

Kenmore Support
  • Verified Purchase
I needed a 2nd robot vacuum. My 1st one is the Eufy 25c vacuum. It works really well but its clea...
I needed a 2nd robot vacuum. My 1st one is the Eufy 25c vacuum. It works really well but its cleaning pattern was not linear. I bought this Kenmore because it does do linear cleaning. Well, I am returning the Kenmore and getting another Eufy. If the linear pattern gets interrupted, the Kenmore keeps trying to keep the pattern. In doing that, the Kenmore missed entire rooms! I'll take a few missed spots over missed whole rooms any day!
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Response from Product ExpertMar 5, 2021
Hi there,

We are so sorry to hear that the 31510 was not a good fit for your needs. Thank you so much for taking the time to share your experience, as it helps us to better learn the needs of our customers and how we may do better in the future. If we can help in any way or if you would just like to share more, please feel free to reach out to us at 1-877-351-7321.

Kindest thanks,

Kenmore Support
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Could not connect to my wifi. returning....
    Could not connect to my wifi. returning.
    by
    Response from Product ExpertMar 1, 2021
    Hi YOSHITO,

    We are so sorry to hear that you have had trouble connecting your WiFi to the 31510. This is certainly not the experience we want our customers to have, and we hope you can accept our sincerest apology. If you still have the vacuum, please reach out to us at 1-877-531-7321 so we can help. We want you to be able to fully enjoy your new vacuum and hope you will allow us an opportunity to make that happen. We hope to hear from you soon!

    Kind regards,

    Kenmore Support
    • Verified Purchase
    Very helpful with cleaning!...
    Very helpful with cleaning!
    by
    • Verified Purchase
    Such a easy item to set up, and the smartest...
    Such a easy item to set up, and the smartest purchase in ages. Works wonderfully!
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    • Verified Purchase
    Love it and its so quiet, didnt even wake the baby
    The machine works great! It was so quiet. Was worried it was going to wake the baby but didnt. It sucked up so much dirt and dust i could even believe it! I love it!
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      • Recommended
      Not Bad
      When it starts out...its great..but when it bumps into something it's seems like it forgets what it started out doing and start another path Thank goodness for the App Control. Over all.it's not bad.. just takes patience..
      by
        • Recommended
        Love it and works better than my daughters Roomba...
        Love it and works better than my daughters Roomba
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        • Verified Purchase
        It does a good job for money spent. We have...
        It does a good job for money spent. We have two dogs and it gets most of the hair. The app works well. I was able to link it to my google home as well.
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        • Verified Purchase
        Showing 1-30 of 35 reviews