The towel ring is solid and beautifully finished. The satin finish matches very well with the other Alteo products. My only complaint, and it's minor, is that it's not reversible which would be nice when putting one on both sides of a vanity.
The bar is a cast part. The cast part of the bar that goes in the housing is less that 1/8th the ...
September 19, 2018
The bar is a cast part. The cast part of the bar that goes in the housing is less that 1/8th the diameter of the bar and is below the round to allow for the housings metal thickness and makes it even weaker. The bar is heavy and the cast broke off in the housing. This is a bad engineering design. The small set screw comes loose due to the weight of the bar. This is also poor. The housing will also dig in to your drywall. I have had this towel ring for 5 years.
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Response from Kohler Product ExpertSeptember 20, 2018
joe, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Alteo towel ring. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to speak with you further and assist with a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you! - Jessica P. KOHLER Customer Service.
This whole line is superb, great quality. We are using the hooks, TP holder, towel bars etc. They are all great. This towel ring is a bit big for a hand towel - in our design specifically. It is a great towel ring, it just didn't fit our space. A unique idea would be to use it for a bath towel in a small space where a bar wouldn't fit. I returned the hand towel rings for a smaller model. The Alteo line is a great bunch of bath accessories. We have had them almost 6 months and they are tight, shiny, and they look great.