Came with an adjustable depth nipple. But was to long. Returned it to Home Depot. An associate went on the Kohler website and discovered six different nipple lengths. I ordered the correct nipple from Kohler directly for $17.00. Getting the correct part was a big inconvenience but now I am very happy with the finished look and operation.
**Be ware of additional costs** While the item is of high quality, you may need to PURCHASE an a...
July 3, 2018
**Be ware of additional costs**
While the item is of high quality, you may need to PURCHASE an adapter to fit your individual installation. They range from $10-16 plus shipping, essentially making it a $40 item at the end.
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Response from Kohler Product ExpertJuly 3, 2018
Hi TC, my name is Sarah with Kohler Co. I'm sorry to hear your supply elbow required you to purchase an adapter. If dimension between the finished wall and the elbow within the wall is between 1-13/16" (46 mm) and 2-5/16" (59 mm) you can use the included supply adapter. For any other dimensions, the appropriate supply adapter can be ordered. If you have any questions or need further assistance, please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah B. KOHLER Customer Service
have to order correct length supply stem to work. complete...
August 28, 2020
have to order correct length supply stem to work. complete waste of time.
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Response from Kohler Product ExpertSeptember 10, 2020
Hi Jason, this is Sarah with Kohler Customer Service. I'm sorry to hear you are unhappy with your Awaken wall-mount supply elbow. This product can be used with any standard 1/2" threaded hose and handshower. For additional assistance, please email us at KohlerCustServ@kohler.com. We are here to help. -Sarah S. Kohler Customer Service
These are nice yet require special plugs for the supply that are held in by 2 O-ring and a set sc...
July 23, 2020
Ease of installation :
These are nice yet require special plugs for the supply that are held in by 2 O-ring and a set screw. You will need an flange elbow and then if your wall spacing is very large you can build a backer stud to get the correct adjustment. The adjustment provided is very small of under 1/2 inch. I have not installed them yet I am building new wall so I can adjust and build it to fit.
It would be far better if the supply line was threaded and have a set of washers and nuts to make it tight to the wall and the set screw to adjust the angle and direction of placement.
The special fitting is designed so that you can tighten the fitting down and then place the head on with out fear of it not being in the correct aliment.
Connection to wall outlet is fixed with this hookup,there's no...
December 17, 2019
Connection to wall outlet is fixed with this hookup,there's no adjustom
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Response from Kohler Product ExpertDecember 17, 2019
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I'm sorry to hear you aren't completely satisfied with your Awaken Wall-Mount Supply Elbow. We strive to delight our customers with a superior product, so it is disappointing to hear we did not meet your expectations. This supply elbow is stationary and intended to provide your shower hose with the water needed to run your handshower. We appreciate you taking the time to provide us with this feedback. Please email our Customer Service team directly at KohlerCustServ@kohler.com so that we can learn more about what contributed to your dissatisfaction; so that we can help! –Sarah S. KOHLER Customer Service