I purchased a new house with Kohler Cache seats installed. I could tell that the seat was cracked...
I purchased a new house with Kohler Cache seats installed. I could tell that the seat was cracked about 1/3 of the way from the front already, but did not impact use. Since then the plastic actually broke on one side completely through, so now im replacing a < 4 year old seat. Not acceptable.
Response from Kohler Product ExpertFeb 25, 2020
Hi GetItDoneGuy, this is Sarah with Kohler Co. I'm very sorry to hear that your Cachet toilet seat has cracked. This is nothing you should expect during normal use. We'd like to connect with you directly. Please email our team at KohlerCustServ@kohler.com. It's important to us that you are happy with and able to use your toilet. Thank you. -Sarah S. Kohler Customer Service
1 person found this helpful
Apr 8, 2019
The reason I only gave three stars is due to the discrepancy between the picture and actual produ...
The reason I only gave three stars is due to the discrepancy between the picture and actual product. The hinge area is disappointingly different, and as a result, half of the benefit of this seat style was lost. I was looking for a high quality plastic seat without the slow-close feature for three reasons.
#1: One of the major purposes for the lid is to contain fine droplets during flushing, and the slow-close feature totally defeats this because it takes so long to close that most people just flush while it is still more than halfway open. PRO: THIS SEAT DOES AT LEAST CLOSE QUICKLY.
#2: The hinge area in the back of the seat of many slow-close seats takes up a lot of space and makes the gap between mounting holes sort of enclosed. This is a majorly disgusting disadvantage if you have a household with young boys, or even just elementary children frequently visiting. Any "misses" toward the back of the toilet run under the hinge area and collect, trapped away from sight. Even if you teach the boys to wipe up any sprinkles right away, they can't effectively wipe what has gotten trapped underneath - and then you don't see it either to know that you need to remove the seat to clean under it right away. You really have to remove the whole seat to clean underneath every single weekly cleaning, if not more often. The picture of this seat shows that the area between mounting hinges is open, which is what I wanted. However, I was instead sent seats with the boxed in hinge area like a slow-close model (see pictures), just no slow-close hardware inside. I was very disappointed by this design change. After trying one seat, I actually returned the two of the three seats I purchased hoping that I will find another high quality seat with the hinge area open. CON: HINGE AREA NOT AS PICTURED, AND DIFFICULT TO UPKEEP CLEANLINESS BETWEEN FULL SEAT REMOVAL CLEANINGS.
#3: I wanted a plastic seat because they are lighter weight than the wooden ones, and I generally find the plastic molded shapes more comfortable. I did still want it to be sturdy though, and not flex when sat upon by a ~130 lb person. This plastic is very sturdy. I can sit on the toilet seat closed, and it doesn't move or flex a bit - I can't say that for the other plastic seat I recently purchased. The seat shape is mediocre though; as other reviews state, there is a lot of slope to the actual seat which does give the feel of a thinner, sharper seat than some others. PRO: VERY HIGH QUALITY, STURDY PLASTIC. CON: MEDIOCRE SEAT SHAPE.
In summary, I am still in search of a really functional basic high quality, plastic, not slow-close toilet seat.
2 people found this helpful
Apr 26, 2021
I have a Kohler toilet
And it fit perfectly! Also I ordered the seat in black for a white toilet and I'm loving the contrast!
Exactly what I was looking for. High quality and easy...
Exactly what I was looking for. High quality and easy to install!
Mar 31, 2021
Desired color no longer available
Serves the purpose, but I now have a two-tone toilet. If anyone comments, I just tell them it's a Kohler.
Response from CSApr 5, 2021
Hi Olaf, this is Sarah with Kohler Co. I'm sorry to hear your toilet has two color tones. This toilet seat in -G9 color is in Sandbar. If your toilet is in the Sandbar color, this should match. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) for assistance with your color selection. Thank you. -Sarah S., Kohler Customer Service
Customer review from kohler.com
Mar 17, 2021
The seat was exactly as I expected. It was...
The seat was exactly as I expected. It was very easy to install and took about 5 minutes to remove old one and install the new one. Looks good and color was a good match.
Feb 15, 2021
Seat cracks easily
Beware, this seat is plastic and it easily cracks. Replaced two of them in less than a year, and no I'm not fat.
Response from Kohler Product ExpertFeb 20, 2021
Hi John, this is Sarah with Kohler Co. I'm sorry to hear that your Cachet toilet seat has cracked. This is nothing you should expect during normal use. Please email us at KohlerCustServ@kohler.com for assistance with your One Year Limited warranty. We are here to help. -Sarah S. Kohler Customer Service
Jan 11, 2021
It matches my grey toilet perfectly! I was worried that it wouldn’t match.
[This review was collected as part of a promotion.] Assistant on phone kindly helped me identify color of existing older discontinued toilet. Found the perfect match for toilet seat - the old seat broke - had to replace fast for Open House. It was delivered the next day! Had a home showing and house sold in 7 days! Thanks for coming to the rescue! Very easy to install - did it in 5 minutes just before the Open House!! Thank you!