This is a great looking seat and has the slow close feature. It has a high gloss finish. So be ca...
This is a great looking seat and has the slow close feature. It has a high gloss finish. So be careful cleaning the cover. It is easy to
scratch the surface when cleaning it, even with a paper towel. Use a soft cloth and water, no abrasives.
I bought this to match the black Kohler toilet, the seat is more grey than black. For the price I would expect better quality. Then it cracked. I would not recommend this seat
Response from Kohler Product ExpertAug 15, 2016
Hi Seaward, This is Tiffany with Kohler Co. I apologize that your Cachet toilet seat has cracked. If you are unable to return the seat, please email our Customer Service team at KohlerCustServ@kohler.com for further assistance. We look forward to hearing from you! Sincerely, Tiffany S. KOHLER Customer Service.
4 people found this helpful
Apr 8, 2016
Another Cracked Seat
Used in a vacation home guest bath -- maybe 50 times in the past 4 years -- this seat has developed a crack through the entire seat. Whether it is a design flaw or a manufacturing problem, it doesn't matter: toilet seats should not fail in this way.
Out of warranty, the best Kohler could do is offer a discount on a replacement. I declined. It makes no sense to spend even $1 on a defective product. Reading about all of the other people who have had the exact same problem, I think it is best for Kohler to spend their money on engineering instead of trying to deal with customer claims.
Response from Kohler Product ExpertApr 11, 2016
spark146, my name is Sarah with Kohler Co. I am sorry to read your toilet seat has cracked. I have located your records and have just emailed you to follow up regarding your Cachet toilet seat. We would like to find a resolution for you. We hope to hear back from you soon! Sincerely, Sarah B. KOHLER Customer Service
2 people found this helpful
Sep 7, 2015
Seat cracked after a couple of uses
I am 150 lbs. After using the seat a few times, I leaned over to get some toilet paper, and the seat cracked. It looks like a defect as the seam of the plastic is on the left side of the toilet seat where most weight is being applied. I check my other bathrooms and noticed that the seam is more towards the front where there is less weight. Either way, I do not recommend this at all. It is quite sad to pay almost $60 for a seat that is so poorly made.
Response from KOHLER Customer ServiceSep 7, 2015
Sheqie, Hi, my name is Sarah from Kohler Company. I am sorry to read your Cachet toilet seat cracked after only using the seat twice. To further assist you, please contact us directly at 1-800-456-4537. We are open Monday through Friday from 8am-5pm CST. We are happy to determine the warranty and send a replacement toilet seat. Sincerely, Sarah B. KOHLER Customer Service
The seat broke after 3 months use and only by 1 person.
Response from Kohler Product ExpertFeb 10, 2021
Hi Susiepie55, my name is Meli with Kohler Co. I am truly sorry to hear your seat has broken. This is not something you should expect. Please contact us at KohlerCustServ@Kohler.com so we may assist with your warranty. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli V., Kohler Customer Service