The diverter valve is a little sloppy and is not 100% on lower pressure. My biggest issue was the condition of the copper supply pipe. Mine had corrosion at the point where the O-ring is to create a seal. I did a lot of buffing to smooth and clean it before a decent seal was.acheived.
by
Verified Purchase
Jan 24, 2024
Easy to handle our tub fix!
We were able to do a pretty simple replacement for our spout diverter
Easy to order and switch the spout
Solved our standing water in the tub during showers. Wish we had done it sooner— easy and we shouldn’t have drug our feet.
by
Verified Purchase
Recommended
Customer review from kohler.com
Dec 22, 2023
came on time but wrong not brushed nickel.
more time wasted because no one checks the package before shipping .
by
Response from Kohler Product ExpertDec 26, 2023
Hello tmw1, this is Lisa with Kohler Co. I am sorry to hear that the product arrived in the incorrect finish. We would like to connect with you direct. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
Oct 18, 2023
It’s perfect, exactly what I needed and it looks great!
by
Verified Purchase
Aug 2, 2023
Perfect item and outstanding customer service
by
Verified Purchase
Jul 19, 2023
Cheap quality that won't last
Despite being fairly new, the diverter valve never worked completely. It only diverted about 2/3 of the water coming through the spout. Total piece of junk. I ordered a new one of these, hoping that the poor quality was just due to a faulty spout. I have heard that Kohler quality has gone downhill in recent years, and that has been my experience as well.
It was installed correctly and all of my plumbing is copper....
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Response from Kohler Product ExpertJul 19, 2023
Hi TomBombadill, this is Sarah with Kohler Customer Service. I am very sorry to hear your Devonshire bath spout is only diverting a portion of the water to the showerhead. This is not at all what you should expect during normal use. We warranty our faucets installed after 1997, for the original owner. Please email our Customer Service team at KohlerCustServ@kohler.com for additional assistance. We would love to help! -Sarah S. Kohler Customer Service.
Mar 1, 2023
This was an easy install for my plumber. Looks great,...
This was an easy install for my plumber. Looks great, feels solid.
by
Verified Purchase
Jan 18, 2023
The bath spout was in excellent condition, installed well and...
The bath spout was in excellent condition, installed well and works great - diverts all the water up to the shower head
by
Verified Purchase
May 27, 2022
I ordered it in brushed nickel. It gets serious water...
I ordered it in brushed nickel. It gets serious water markings. I even bought a special wax that’s supposed to repel but it doesn’t work. I am looking now for a replacement
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Response from Kohler Product ExpertMay 27, 2022
Michele, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the finish of your Devonshire bath spout. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. The following link is to the faucet Care and Cleaning guide: https://bit.ly/2ULufNr. Water spots can be removed with a 50/50 solution of water and straight white vinegar. We also recommend the use of a soft cloth to wipe the product after each use to help prevent water spots. If we may further assist in any way, please email our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
Apr 25, 2022
simple installation, good quality
I was replacing a threaded bath spout with this slip-fit connected spout and was a bit skeptical. after cutting the threaded part of the old water supply the installation was simple and secure. The new spout works as advertised.
by
Verified Purchase
Recommended
Customer review from kohler.com
Jan 25, 2022
by
Sep 18, 2021
Disappointed
I am disappointed with the sporadic performance as well as the lack of installation instructions The diverter works about 50% of the time, requiring repeated valve pulls.
Installed by a licensed plumber, so it isn't the installation that's the issue..
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Response from CSSep 20, 2021
Hello, this is Sarah with Kohler Co. I'm sorry to hear your bath spout does not consistently divert the water to your shower. this is nothing you should expect during normal use. We'd love to assist with your warranty. Please call us at 1-800-4KOHLER (M-F; 8am-5pm CST) for additional assistance. Thank you. -Sarah S. Kohler Customer Service
Verified Purchase
Customer review from kohler.com
Aug 15, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Jun 30, 2021
Very attractive
Replaced a 20-year old version that had corroded over the years. This looks good and works well
by
Recommended
Customer review from kohler.com
Jun 25, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 9, 2021
Yes, very happy with quality of product. And delivery speed....
Yes, very happy with quality of product. And delivery speed. Recommend highly.
by
Verified Purchase
Jan 9, 2021
Easy to install, high quality....
Easy to install, high quality.
by
Verified Purchase
Dec 17, 2020
by
Verified Purchase
Dec 12, 2020
So easy to install by myself! I did watch a YouTube video to get an idea if what I was getting m...
So easy to install by myself! I did watch a YouTube video to get an idea if what I was getting myself into if I did it myself (I'm a grandma). You need a small amount of plumbers putty for the inside. I also used Flex Shot to seal the outer edges. So proud of myself.
by
Verified Purchase
Recommended
2 found this review helpful
Nov 25, 2020
lovely design, beautiful color, just turn to install...
lovely design, beautiful color, just turn to install
by
Verified Purchase
Jul 31, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 23, 2020
Shipped quick and easy as pie to install. Diverts the...
Shipped quick and easy as pie to install. Diverts the water as it should.
by
Verified Purchase
Jun 9, 2020
Works well and fits the collection nicely....
Works well and fits the collection nicely.
by
Verified Purchase
May 20, 2020
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 31, 2020
This was the first time I was trying a slip-fit diverter connection. The Kohler instructions wer...
This was the first time I was trying a slip-fit diverter connection. The Kohler instructions were spot on and installation was a breeze. I've upgraded all my bath fixtures to Kohler over the years and have no reason to complain about their build and finish quality.
by
Verified Purchase
Recommended
Dec 18, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 10, 2019
Well made replacement. Looks and operates as it...
Well made replacement. Looks and operates as it should.