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Customer Reviews for KOHLER Devonshire Diverter Bath Spout with Slip-Fit Connection in Vibrant Brushed Nickel

Internet #100421480

Model #K-389-S-BN

Store SKU #1007185160

  • Wall-mount
  • Coordinates with other products in Devonshire collection
  • In stunning Vibrant Bushed Nicket finish

Customer Reviews

  • 4.4
    out of 45 reviews
  • 69% recommend this product
Filter by:
Showing 1-30 of 45 reviews
by
  • Verified Purchase
Worked really well and easy to install
by
  • Verified Purchase
The diverter valve is a little sloppy and is not 100% on lower pressure. My biggest issue was the condition of the copper supply pipe. Mine had corrosion at the point where the O-ring is to create a seal. I did a lot of buffing to smooth and clean it before a decent seal was.acheived.
by
  • Verified Purchase
Easy to handle our tub fix!
We were able to do a pretty simple replacement for our spout diverter Easy to order and switch the spout Solved our standing water in the tub during showers. Wish we had done it sooner— easy and we shouldn’t have drug our feet.
by
  • Verified Purchase
  • Recommended
came on time but wrong not brushed nickel.
more time wasted because no one checks the package before shipping .
by
Response from Kohler Product ExpertDec 26, 2023
Hello tmw1, this is Lisa with Kohler Co. I am sorry to hear that the product arrived in the incorrect finish. We would like to connect with you direct. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
    It’s perfect, exactly what I needed and it looks great!
    by
    • Verified Purchase
    Perfect item and outstanding customer service
    by
    • Verified Purchase
    Cheap quality that won't last
    Despite being fairly new, the diverter valve never worked completely. It only diverted about 2/3 of the water coming through the spout. Total piece of junk. I ordered a new one of these, hoping that the poor quality was just due to a faulty spout. I have heard that Kohler quality has gone downhill in recent years, and that has been my experience as well. It was installed correctly and all of my plumbing is copper....
    by
    Response from Kohler Product ExpertJul 19, 2023
    Hi TomBombadill, this is Sarah with Kohler Customer Service. I am very sorry to hear your Devonshire bath spout is only diverting a portion of the water to the showerhead. This is not at all what you should expect during normal use. We warranty our faucets installed after 1997, for the original owner. Please email our Customer Service team at KohlerCustServ@kohler.com for additional assistance. We would love to help! -Sarah S. Kohler Customer Service.
      This was an easy install for my plumber. Looks great,...
      This was an easy install for my plumber. Looks great, feels solid.
      by
      • Verified Purchase
      The bath spout was in excellent condition, installed well and...
      The bath spout was in excellent condition, installed well and works great - diverts all the water up to the shower head
      by
      • Verified Purchase
      I ordered it in brushed nickel. It gets serious water...
      I ordered it in brushed nickel. It gets serious water markings. I even bought a special wax that’s supposed to repel but it doesn’t work. I am looking now for a replacement
      by
      Response from Kohler Product ExpertMay 27, 2022
      Michele, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the finish of your Devonshire bath spout. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. The following link is to the faucet Care and Cleaning guide: https://bit.ly/2ULufNr. Water spots can be removed with a 50/50 solution of water and straight white vinegar. We also recommend the use of a soft cloth to wipe the product after each use to help prevent water spots. If we may further assist in any way, please email our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
      • Verified Purchase
      simple installation, good quality
      I was replacing a threaded bath spout with this slip-fit connected spout and was a bit skeptical. after cutting the threaded part of the old water supply the installation was simple and secure. The new spout works as advertised.
      by
      • Verified Purchase
      • Recommended
      by
        Disappointed
        I am disappointed with the sporadic performance as well as the lack of installation instructions The diverter works about 50% of the time, requiring repeated valve pulls. Installed by a licensed plumber, so it isn't the installation that's the issue..
        by
        Response from CSSep 20, 2021
        Hello, this is Sarah with Kohler Co. I'm sorry to hear your bath spout does not consistently divert the water to your shower. this is nothing you should expect during normal use. We'd love to assist with your warranty. Please call us at 1-800-4KOHLER (M-F; 8am-5pm CST) for additional assistance. Thank you. -Sarah S. Kohler Customer Service
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
          Very attractive
          Replaced a 20-year old version that had corroded over the years. This looks good and works well
          by
            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Yes, very happy with quality of product. And delivery speed....
            Yes, very happy with quality of product. And delivery speed. Recommend highly.
            by
            • Verified Purchase
            Easy to install, high quality....
            Easy to install, high quality.
            by
            • Verified Purchase
            by
            • Verified Purchase
            So easy to install by myself! I did watch a YouTube video to get an idea if what I was getting m...
            So easy to install by myself! I did watch a YouTube video to get an idea if what I was getting myself into if I did it myself (I'm a grandma). You need a small amount of plumbers putty for the inside. I also used Flex Shot to seal the outer edges. So proud of myself.
            by
            • Verified Purchase
            • Recommended
            2 found this review helpful
            lovely design, beautiful color, just turn to install...
            lovely design, beautiful color, just turn to install
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Shipped quick and easy as pie to install. Diverts the...
            Shipped quick and easy as pie to install. Diverts the water as it should.
            by
            • Verified Purchase
            Works well and fits the collection nicely....
            Works well and fits the collection nicely.
            by
            • Verified Purchase
            5 Star Review
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            This was the first time I was trying a slip-fit diverter connection. The Kohler instructions wer...
            This was the first time I was trying a slip-fit diverter connection. The Kohler instructions were spot on and installation was a breeze. I've upgraded all my bath fixtures to Kohler over the years and have no reason to complain about their build and finish quality.
            by
            • Verified Purchase
            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Well made replacement. Looks and operates as it...
            Well made replacement. Looks and operates as it should.
            by
            • Verified Purchase
            5 Star Review
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Showing 1-30 of 45 reviews

            Frequently Bought Together

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