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Customer Reviews for KOHLER Gleam 2-Piece Chair Height 1.28 GPF Single Flush Elongated Toilet in White

Internet #312838678

Model #K-31674-0

Store SKU #1005261406

  • Gleam has what you all need for install, slow-close seat included
  • Skirted trapway makes for easy cleaning
  • ReadyLock makes installation easy, no need to drill holes

Customer Reviews

  • 4.4
    out of 1,390 reviews
  • 65% recommend this product
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Showing 1-30 of 1,390 reviews
This toilet is so much better than the builder installed toilet we were using. I love the seat height, the streamlined look and especially the power of the flush.
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  • Verified Purchase
Easy to install, clean lines, less mess to clean around with this design. No need for more than one flush, power is great.
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Looks great. Easy install
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  • Verified Purchase
No Muss no Fuss
Easiest installation I ever had!
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  • Verified Purchase
First off this toilet appears well built and was fairly easy to install. The instructions were okay but just know they are located inside the toilet reservoir tank. I saw multiple other comments that said they couldn’t find them initially but mine toilet had a paper right on top that mentioned where instructions were located. I have two gripes about this toilet. One, it’s 2024 why is Kohler using flat head hardware??? Two, one of the plastic anchors that bolts the toilet to the floor was missing a nut and without this nut you can’t install the toilet. Thankfully I had a spare in the garage as it is a common 3/8 nut. So if you buy one and it’s missing just know it’s easy to replace but it is a pain.
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  • Verified Purchase
1 found this review helpful
Awesome Toilet, it came with a broken seat, which was replaced by costumer service at home depot without any question, great service, thanks
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I love the look of it and it flushes really good ! Easy to install. Great price.
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Great product. Love the height and the low flow capacity. Quick flush response and easy to keep clean;)
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The base of the toilet was broken, rendering it useless.
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Response from Kohler Product ExpertFeb 14, 2024
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear your Gleam toilet bowl was received broken. We recommend contacting your point of purchase directly to inform them and to set up an exchange. For additional assistance, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
  • Verified Purchase
GARBAGE TOILET THAT CLOGS
This expensive toilet is a disgrace to the Kohler brand. It clogs repeatedly, despite ads that it won't thanks to their new "technology". It is a garbage product. In fact, the way it is built, it is virtually impossible to fit a plunger into the toilet to even fix the problem. DO NOT BUY THIS TOILET
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Response from Kohler Product ExpertFeb 14, 2024
Buddy, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the clogging of your Gleam toilet. The chain connecting to the trip lever should be taut. If there is any slack, it should be tightened to remove the slack. The water level can also be checked. The water level in the tank should be at the water line which is marked on the inside back wall of the tank or on the flush valve. The refill tube can be checked as well. It should be connected at both ends connecting the fill valve to the center of the canister valve. If either end is disconnected, it should be pushed back into place. Please also ensure there is water coming out of all of the rim holes around the toilet bowl when the toilet is flushed. If the issue continues once the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Kohler Customer Service.
    1 found this review helpful
    DO NOT BUY THIS TOILET!!!
    THIS IS AN EXPENSIVE, PIECE OF GARBAGE THAT WILL CLOG, DESPITE KOHLER TELLING YOU IT WON'T. IT IS AN ABSOLUTE DISGRACE THAT KOHLER LET THIS THING ON THE MARKET.
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    Response from Kohler Product ExpertFeb 14, 2024
    Buddy, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the clogging of your Gleam toilet. The chain connecting to the trip lever should be taut. If there is any slack, it should be tightened to remove the slack. The water level can also be checked. The water level in the tank should be at the water line which is marked on the inside back wall of the tank or on the flush valve. The refill tube can be checked as well. It should be connected at both ends connecting the fill valve to the center of the canister valve. If either end is disconnected, it should be pushed back into place. Please also ensure there is water coming out of all of the rim holes around the toilet bowl when the toilet is flushed. If the issue continues once the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to helping you soon. - Jessica P. Kohler Customer Service.
      1 found this review helpful
      We've had this toilet for about a month now. We love the height and the way the base is designed for ease of cleaning. And the flush is very powerful. We also love the slow-close lid. This toilet met all our expectations. The installation instructions that came with the toilet got us through the entire installation process.
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      • Verified Purchase
      The toilet is beautiful and works very well. The man who installed it was not happy with it -- he said the "skirt" made it very difficult to install -- but I think the main problem was that it was close quarters in the bathroom. It would have been much easier if the rest of the fixtures hadn't been in place first.
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      • Verified Purchase
      Very clean lines. The skirted pedestal is very easy to keep clean. The self closing lid is nice but too slow.
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      Absolutely no support in buying a toilet that didn’t work.
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      Response from Kohler Product ExpertFeb 14, 2024
      HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear your Gleam toilet is not functioning as it should. This is nothing you should expect when you choose Kohler. We would like to connect with you to hear more about your concerns with this product and aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
      • Verified Purchase
      1 found this review helpful
      Avoid this design
      The ready lock system leaked where the rubber gasket contacts the toilet no matter what I tried. The only reason I didn't give it 1 star was that Kohler refunded my money.
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      Response from KOHLER Customer ServiceFeb 12, 2024
      Hello Dog dad, this is Lisa with Kohler Co. I am sorry to hear of the leak that had occurred with your new toilet. We would like to look into this further with you and learn more about your experience. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
      • Verified Purchase
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      We love our new Kohler toilet! Sleak, easy to clean and perfect height!
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      Good quality and value. Looks very good in our undated bathroom. Delivery was needed because it is very heavy but it was boxed anna very sturdy shipping box.
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      Very nice height and super easy to keep the outside clean
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      Showing 1-30 of 1,390 reviews

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